I currently head up the Robotic Centre of Excellence for Zurich UK Life, leading a team that deliver business change through the automation of processes across multiple business lines to enhance customer experience and deliver business efficiency.
I have over twenty years’ experience in Financial Service, previously working for a Building Society managing teams to deliver mortgage, savings and protection products and then moving to Zurich five years ago where I have predominately led Operational change projects. I am currently working towards my Black Belt Lean accreditation through the delivery of a variety of projects.
Two years ago, I led a project to deliver automation using the Blue Prism software and build a self-sufficient team in-house to assess, automate and maintain processes within our Zurich Corporate Savings business unit. Within six months we increased the team to support our Retail business area, engaging our third party outsourcers who process the Retail business on our behalf. I have overcome the traditional Governance process to enable the new technology and dealt with cultural change, ensuring people impacted embrace and fully utilise the opportunity automation brings.
Alongside, I have supported Zurich Life and General Insurance globally in their automation journeys. I have also built an external network of contacts that are delivering transformational change within organisations and automation being one of the tools considered. I have provided references for the software, hosted visits and attended forums and seminars to share experiences and lessons learned.