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INDUSTRY NEWS

TTEC reports significant customer growth across Europe

TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details during upcoming Call and Contact Centre Expo

TTEC in EMEA expands its European footprint with operations in Athens, Greece

TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise: 250 new customer care and omnichannel interaction management associate positions soon available to support local economy

Contracting for RPA – The opportunities and pitfalls

Contracting for RPA – The opportunities and pitfalls

GSA Announces the Winners from the UK Awards 2018!

The GSA UK Awards winners were announced at the Marriot Grosvenor Hotel London.

GSA Announces the UK Awards 2018 Finalists!

The GSA UK Awards now in its fifteenth year recognises and celebrates the efforts of companies who have demonstrated exceptional innovation and best practice in their sourcing.

AUTOMATION WITH A HUMAN TOUCH: THE FUTURE OF CUSTOMER SERVICE

Sykes Enterprises Acquires RPA Service Provider Symphony Ventures Limited

Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited

Switching providers: How outsourcing can help companies maintain a competitive edge

NHS Foundations Trust employs Thoughtonomy Virtual Workers

East Suffolk and North Essex NHS Foundation Trust employs Thoughtonomy Virtual Workers alongside human teams to improve patient experience and boost employee satisfaction

Wipro Partners with King’s College London and Sheffield Hallam University to strengthen STEM educa

To support King’s College London in offering the first Master of Arts in STEM Education in the UK and launch Teacher Fellowship and Teacher Mentor programmes with Sheffield Hallam University

Eggplant Launches Intelligent Robotic Process Automation Solution

Eggplant RPA can automate anything a person can do, across any App, Website, System or Process.

Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications

UK’s largest online pharmacy to add more digital communication channels and streamline contact centre operations as growth accelerates.

ABSL announce jury for ABSL Diamond Awards

Kerry Hallard, CEO and President of the Global Sourcing Association announced as one member of the jury.

UiPath Raises $225 million Series C led by CapitalG and Sequoia valuing the business at $3 billion.

The annual recurring revenue in the last 21 months has multiplied exponentially, confirming the company’s reputation as “the fastest growing software enterprise in history.”

NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operation

Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Hotellobot: The World’s First Personal Hotel Concierge Robot

The only hotel concierge robot in the world.

Arvato CRM Solutions identified as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digi

Recognized for ability to deliver immediate business and cost benefits to clients and meet future requirements.

TSB announces Paul Pester to step down as CEO

Richard Meddings to become Executive Chairman on interim basis.

Intelenet opens a new Global Delivery Centre in Jordan

Intelenet Global Services consolidates Middle East presence.

AFest 2018 Line-up Announced

AfricaCom’s official networking event returns and will be powered by Deezer and UMG Live.

Two-thirds of UK businesses not insured against information security breaches and data loss

NTT Security report highlights worrying trend in UK businesses.

Thomas Cook to outsource Falkirk call centre

Cook has partnered with French customer experience and business process outsourcer Webhelp to run the contact centre.

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Significant increases in productivity after implementation of NVM Platform.

South Africa: The New Call Centre Destination Of Choice

What is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider?

South Africa: The New Call Centre Destination Of Choice

What is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider?

FSS Launches UPI 2.0 to help Banks Monetize UPI Payment Rails

FSS UP1 2.0 creates wider collaboration opportunities between banks and the payments ecosystem, driving transaction volume and velocity.

ISG Awarded Place on UK Government's G-Cloud 10 Framework

Award secures ISG's role helping UK public sector drive cost savings for taxpayers.

ISG Expands Provider Evaluations to the UK

ISG Provider Lens™ Quadrant series launched with report evaluating providers offering infrastructure, data center and private cloud services.

HGS wins contract with Money Advice Service

Today Hinduja Global Solutions (HGS) announced they won a new 2-year contract from the Crown Commercial Government Contact Centre Framework for the Money Advice Service (MAS). HGS will be providing the public with free and impartial money guidance by phone, email and webchat through a new Customer Advisor team in Selkirk.

Devoteam Recognized as the Google Cloud EMEA Services Partner of the Year

Google recognizes Devoteam as the 2018 Google Cloud EMEA Partner of the Year for helping Google Cloud customers achieve success across services

Over half of UK businesses braced for revenue drop due to Brexit next year

Over half of UK businesses believe Brexit will trigger a drop in revenue in 2019 according to new research by MHR Analytics.

Government Outsourcing Bounces Back Despite Overall UK Market Softening

The total value of public sector deals rose 39 per cent year-on-year in the first half of 2018, according to the Arvato UK Outsourcing Index.

Three reasons to back blockchain as a digital disruptor to the supply chain

UK Committee of Public Accounts Publish Report on Government's Strategic Suppliers

On Tuesday 24th July, the UK Committee of Public Accounts produced a report underlining the controversy surrounding contracting out to the private sector.

Latest jobs data: Finance & IT strong while overall demand stumbles

Talent analytics key to building efficient workforces

Liquidware Beats Industry Giants to Take Top Spot in Application Layering in Independent Technical A

Digitalization Levers Take Center Stage in Addressing Supply Chain Issues — Everest Group

Enterprises must leverage analytics, cloud computing, control tower technology, IoT and MDM solutions to control cost, remove process inefficiencies, manage risk, and address uncertain customer demands.

WORN AGAIN TECHNOLOGIES BREAKS BOUNDARIES, RAISING £5 MILLION INVESTMENT, ACCELERATING IT TO MARKET

Worn Again Technologies – hits £5 million investment target to accelerate its trail-blazing polymer recycling technology, cracking the code on the circularity of raw materials for the global textiles and apparel industry.

WORN AGAIN TECHNOLOGIES BREAKS BOUNDARIES, RAISING £5 MILLION INVESTMENT, ACCELERATING IT TO MARKET

Worn Again Technologies – hits £5 million investment target to accelerate its trail-blazing polymer recycling technology, cracking the code on the circularity of raw materials for the global textiles and apparel industry.

ISG Index™: Traditional Sourcing Market Rebounds in EMEA

Second-quarter combined ACV grows 23 percent year-on-year to €3.7 billion Traditional sourcing ACV reaches €2.5 billion, reversing a downward trend As-a-Service growth accelerates, up 50 percent to €1.2 billion

Alpha Logistics tracks its equipment across Europe with RAM’s cloud-based RFID solution

Alpha Logistics, a specialist in managing equipment across Europe, has selected Real Asset Management’s (RAM) cloud-based fixed asset tracking solution in order to improve traceability of its equipment. Alpha Logistics decided to replace a spreadsheet system to benefit from a full audit trail and the ability to update the company’s asset register in real-time using the mobile app to scan Radio-frequency identification (RFID) tags.

Facebook are hit with the maximum fine after harvesting our data

Claims are now arising that Facebook has broken the law by breaching the Data Protection Act 1998. The UK's Information Commissioner who has been investigating Facebook wants to fine them half a million pounds due to the lack of responsibility for people’s data by making it available to a data harvesting firm, Cambridge Analytica.

Three steps to an effective procurement strategy

ISG Index™: Global Outsourcing Continues to Accelerate, up 31% in Second Quarter

Combined global ACV surges to record $12.4 billion Traditional sourcing up 19%, to $7 billion; As-a-Service up 51%, to record $5.4 billion All three regions post strong, double-digit growth

ARVATO CRM SOLUTIONS NAMED AS A CONTACT CENTER OUTSOURCING LEADER FOR SECOND CONSECUTIVE YEAR

Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success

Company announces new client wins, award recognition and local strategic appointments London, 21 May 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations.

Why it is Time to Get Serious About the Crypto-Jacking Menace

UK workers fear automation: ADP

BPO hiring slows to lowest level in seven years: Nasscom

TUC calls for stronger rights for outsourced workers

AI job-loss estimates “lower than previously thought”

AI job-loss estimates “lower than previously thought”

GSA launches ‘Reshaping Outsourcing’ campaign at extraordinary meeting

Over 80 senior professionals and thought leaders gather in London to address industry challenges.

No take-off for BA call centre outsourcing plans

GDPR readiness concerns for Indian ITES majors

UK passport row intensifies after offshoring decision

Q&A: Tiago Catarino, Lisbon Nearshore

Beyond genuine stupidity

Furore grows over Facebook data “misuse”

GSA issues outsourcing call to arms

UiPath gets huge funding injection

Leadership decision-making in a rapidly evolving world

Mitigating risk in a post-Carillion world

Arvato: private sector outsourcing market hits three-year high

Cognizant: decoupling revenue and headcount

Microsoft, Google gain cloud ground on Amazon

Are we finally closing the gender pay gap?

Moving from a reactive to a proactive approach to IT

New US bill could expand H-1B program

Industry quiz raises thousands for charity

Infosys: “Disruption from AI is no longer imminent, it is here”

Polish-Ukrainian outsourcing strengthens bonds

ISG: Rebound for EMEA sourcing at year’s end

How contractors should respond to the Carillion collapse

Are software testers the dinosaurs of tomorrow?

"Tragic news": GSA statement on Carillion

Trump NAFTA position worries neighbours

USA soothes Indian H-1B concerns

An injection of optimism for the Indian economy and the BPO sector

M&S to outsource “over half” of IT to TCS

Belgium’s largest telco makes Infosys pick

Talent - the unsung hero of an outsourcing provider’s compliance woes

Customer Experience Pioneer TeleTech Announces Name Change to TTEC

The DDC Group Reveals Rebrand

The DDC Group has rebranded globally, unifying their extensive outsourcing solutions across their worldwide locations.

Global footprint by one of the leading Bulgarian mid-market IT service providers

Teleperformance UK Awarded New Contract with NHS Blood and Transplant.

BRISTOL, November 2nd, 2017 – Teleperformance, the global leader in outsourced omnichannel customer experience management, is delighted to announce that Teleperformance UK has been awarded a new contract for NHS Blood and Transplant.

TeleTech expands its EMEA operation with UK senior executive appointments

Growing retail influence in the region is fueling demand for the company’s services in Belfast

Lisbon - The Crown Jewel of Portugal

Cooperative Group Moves Away From Bank

The Cooperative Group sold its remaining stake in the Coop bank today, removing itself completely from the business.

Influential Financial Think Tank Warns on Brexit

The City UK, an influential trade body for the financial industry in the UK has warned about the unpredictability of Brexit and is hoping for a transition period with the European Union.

Google Returns to Smartphone Market

Alphabet Incorporated's Google said it would bay over one billion dollars for a division of HTC, moving Google forward in the smartphone market.

BMW Encouraging Innovation in Car Market

BMW have launched their second tech start-up programme in the UK at its headquarters in Farnborough.

Capita Restructure on Target

Outsourcing firm Capita has seen profits rise in the past six months but revenues declined, worrying investors.

Online Retail Shows Healthy Growth Despite Inflation

UK online retail sales were up +16.4% year-on-year (YoY) in August, according to the latest figures from the IMRG Capgemini e-Retail Sales Index.

BPO Firms Expands Operations in Jamaica

Business process outsourcing company ADV Communications Limited, a joint venture between ICD Group and Advantage Communications Inc of Canada, plans to increase its number of jobs by 500 by the end of next year.

UK Retail Growth Continues Long Upward Trend

Retail sales grew by 1% in the month of August according to the Office of National Statistics (ONS).

FSB Notes Increased Uncertainty in Business Climate

The Federation of Small Businesses has released figures from its survey of 1230 of its members indicating that 13% of respondents were looking for a way out of business.

Middle East Must Address IT Staff Shortfall

A survey by ComputerWeekly finds that Middle Eastern economies need to offer more training and employ fore women to deal with potentially crippling IT staff shortages.

The Global Sourcing Association
The Home of the Global Sourcing Standard