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Views From The Floor 

Regular blog from the Global Sourcing Association. The GSA blog covers current news stories, outsourcing trends and write-ups from our extensive calendar of events.

Q&A: Vladimir Kuzmenko, NIX Solutions

Tuesday 24th April 2018

Vladimir Kuzmenko is Director of Business Development at NIX Solutions, a Ukraine-based software development company which has grown from a garage start-up in 1994 to become one of the leading players in the region, with over 1,500 developers providing services to clients worldwide. We got together with Vladimir to discuss the opportunities and challenges facing the sector in Ukraine and beyond, and to get his thoughts on where his industry’s going – and how to get there… ***  GSA: Vladimir, thank you for joining us today. Let’s get straight to it:[...]

Legal Roundtable: Disruption, Innovation & Evolution

Tuesday 10th April 2018

These are fascinating times for the outsourcing space – and perhaps even more so for the technology lawyers at its heart, charged with keeping abreast of the myriad trends driving industry change at an ever-increasing pace whilst also staying at the cutting edge of developments within the legal sector itself. To get a deeper understanding of how these trends are impacting the practice of outsourcing itself, the GSA convened a roundtable featuring some of the foremost figures in the UK’s outsourcing law space, investigating topics as diverse as automation, GDPR, pricing[...]

Q&A: Danny Williams, IBM

Wednesday 4th April 2018

Danny Williams is Chief Innovation Officer for IBM UK, and a member of the GSA Council. Ahead of his Design Thinking workshop on May 24th in Manchester, we got together with Danny to find out more about this topic and why it holds such potential for sourcing professionals… ***  GSA: Danny, thanks for joining us. Let’s start at the beginning: what actually is design thinking? Danny Williams: Design thinking is, essentially, all about thinking about the user of a product or service that you’re creating. It’s not new – design thinking has existed[...]

Current Trends in Cloud Outsourcing

Wednesday 4th April 2018

Whilst cloud computing is by no means "new" (and in fact has been in around in "hosted services" form since the 1990s, at the very least), it has clearly now moved into a new and more mature phase, with more sophisticated and stable solutions able to offer a far greater array of services, and for increasingly business critical functions. As cloud computing accordingly enters into this "enterprise" phase, it creates challenges for the traditional outsourcing market, both in terms for how X-as-a-Service offerings replace arrangements which might ordinarily have been approached as a form[...]

Q&A: Terry Walby & Andrew Burgess, GSA IA SIG

Tuesday 3rd April 2018

The GSA’s Intelligent Automation Special Interests Group (IA SIG) is a steering group for automation and artificial intelligence featuring some of the leading minds in the field. We got together with IA SIG members Terry Walby, CEO of Thoughtonomy, and prominent advisor and strategist Andrew Burgess, to discuss the work being done by the IA SIG and why this is a critical time for organisations looking to capitalise on these game-changing technologies… *** GSA: So, let’s start with a look at the IA SIG: what’s the purpose behind this body? Terry Walby:[...]

Q&A: Tiago Catarino, Lisbon Nearshore

Friday 23rd March 2018

Tiago Catarino is the CEO and Co-Founder of Lisbon Nearshore, a technology company based in Lisbon, Portugal which offers customised software development and IT staffing services to clients worldwide. We spoke with Tiago about his company, the attractions of Lisbon as a sourcing delivery location, the ongoing war for talent, and what makes a true leader... * Tiago, thank you for joining us today. Let’s get a bit of background: can you tell us a little about yourself and your career thus far? Tiago Catarino: Over the last 11 years my main focus has been to develop and implement[...]

I have a dream

Friday 23rd March 2018

The outsourcing market is in turmoil. Customers are frequently disappointed by what they see. CIOs mark the growth of shadow IT. Suppliers have delivered savings in the past but the business feels the manacles of inappropriate service. What can be done to restore order and performance? By William Hooper, Oareborough Consulting On 28th August 1963, Dr Martin Luther King stood on the Lincoln Memorial and proclaimed a vision of peaceful coexistence and racial tolerance. This at a time when the KKK lynched and contemptuous intolerance was rife. This was not just some of the finest[...]

Outsourcing: “Good progress, but could do better!”

Wednesday 14th February 2018

Outsourcing’s status report is: “Good progress, but could do better!” – at least, that’s according to the GSA’s current Satisfaction Barometer, which shows an average end-user satisfaction rating of outsourcing as a strategy of 63% - just above a score of 61% for cloud/as-a-service offerings, but substantially down on the 76% score secured by the in-house shared service centre option. The Barometer – the latest phase of which ran from September-December last year and polled 667 respondents online and at GSA events – shows[...]

Public sector outsourcing: an opportunity, not a crisis

Friday 9th February 2018

The catastrophic collapse of Carillion last month, alongside the well-publicised financial woes of certain of its fellow service providers (most prominently Capita and Interserve), has placed the very future of public sector outsourcing in the UK in the full glare of parliamentary and media debate. More so than for many years, the question of how, and how much, the British government should outsource is now up for debate, with Labour leader Jeremy Corbyn calling for an end to outsourcing and the renationalisation of a huge swathe of activities, and the former leadership of Carillion[...]

"Strategic sourcing decisions will be critical": Chris Halward on GSA Ireland

Thursday 8th February 2018

Chris Halward is the GSA Associate Director of Global Standards & Professional Development and will be chairing a series of workshops over the four meetings in 2018 of the new GSA Ireland. Ahead of the first GSA Ireland Sourcing Excellence Day, to be held at Ulster Bank, Belfast, on May 10th, Chris told us a little bit about what to expect from the workshops and why the GSA Lifecycle is an especially useful model for Irish businesses in the current economic climate. Chris, thanks so much for joining us today. In your role of Associate Director of Global Standards & Professional[...]

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