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Views From The Floor 

Regular blog from the Global Sourcing Association. The GSA blog covers current news stories, outsourcing trends and write-ups from our extensive calendar of events.

Outsourcing: “Good progress, but could do better!”

Wednesday 14th February 2018

Outsourcing’s status report is: “Good progress, but could do better!” – at least, that’s according to the GSA’s current Satisfaction Barometer, which shows an average end-user satisfaction rating of outsourcing as a strategy of 63% - just above a score of 61% for cloud/as-a-service offerings, but substantially down on the 76% score secured by the in-house shared service centre option. The Barometer – the latest phase of which ran from September-December last year and polled 667 respondents online and at GSA events – shows[...]

Public sector outsourcing: an opportunity, not a crisis

Friday 9th February 2018

The catastrophic collapse of Carillion last month, alongside the well-publicised financial woes of certain of its fellow service providers (most prominently Capita and Interserve), has placed the very future of public sector outsourcing in the UK in the full glare of parliamentary and media debate. More so than for many years, the question of how, and how much, the British government should outsource is now up for debate, with Labour leader Jeremy Corbyn calling for an end to outsourcing and the renationalisation of a huge swathe of activities, and the former leadership of Carillion[...]

"Strategic sourcing decisions will be critical": Chris Halward on GSA Ireland

Thursday 8th February 2018

Chris Halward is the GSA Associate Director of Global Standards & Professional Development and will be chairing a series of workshops over the four meetings in 2018 of the new GSA Ireland. Ahead of the first GSA Ireland Sourcing Excellence Day, to be held at Ulster Bank, Belfast, on March 1st, Chris told us a little bit about what to expect from the workshops and why the GSA Lifecycle is an especially useful model for Irish businesses in the current economic climate. Chris, thanks so much for joining us today. In your role of Associate Director of Global Standards & Professional[...]

Predictions and Wishlist for 2018

Thursday 25th January 2018

At the end of last year I compiled a list of the GSA’s predictions – and a wish list for what I hope to see! – for 2018, which we released at our final event of the year (our not-at-all-coincidentally-entitled ‘Sourcing Predictions 2018’ seminar). I thought it was about time this made it up onto the GSA site; so, without further ado, here’s what we think is in store for the next 12 months…. Predictions AI For several years now it's been the archetypal no-brainer, when compiling a list of predictions, to wave airily in the general[...]

Polish-Ukrainian outsourcing strengthens bonds

Tuesday 23rd January 2018

At a time when a depressing array of significant geopolitical and economic challenges are casting shadows over many parts of the world - and when growing isolationism appears to be the order of the day within some of the world’s traditional heavy hitters - cooperation between countries and between like-minded business-facing groups has taken on an added importance. It was extremely encouraging, therefore, to find at the 2nd Polish-Ukrainian Outsourcing Forum (held in Rzeszow, Poland, towards the end of last year) signs of very healthy cooperation and alignment between two of[...]

The Rise of the Phoenix

Friday 5th August 2016

Outsourcing is transforming; Digitalisation, Automation, the Internet of Things and the impact of Brexit are all converging to obliterate the existing sourcing landscape to ashes.  However, out of these ashes is emerging the next generation of sourcing and shared services; leaner more agile enterprises, new and improved skills, advancing RPA, better qualified workforces, new contracts that focus on innovation and value-adding services – plus newly emerging sourcing destinations with ever-increasing social progress indicators.  In fact, across Europe[...]

Guidelines for Buyer-Supplier Relationships

Thursday 9th June 2016

Guidelines for Buyer-Supplier Relationships Following our inaugural Enhancing Buyer-Supplier Relationships SIG, the NOA has produced a set of guidelines summarising the conclusions drawn during the session. Innovation 1) Before contracting for innovation, buyers should properly assess their goals and whether innovation will really benefit them. Driving endless cost-efficiency through the contract will inevitably stifle the potential for innovation. Assess your priorities early on, and decide which out of lower costs and innovative processes is[...]

Charities say they need outsource partners who create trusting relationships and "breath the brand"

Tuesday 17th May 2016

Charities say they need outsource partners who create trusting relationships and "breath the brand" In recent years, the charity sector has undergone significant turmoil. And as the media increases its scrutiny of the third sector, charities all across the UK have undergone a crash-course in learning how to grapple with ramped-up regulations and cuts to government funding. An increasing number of charities are now looking to outsourcing as a means to tackle shrinking budgets and meet new regulatory requirements. Hence why the NOA, in partnership with DDC Outsourcing Solutions,[...]

Kerry Hallard introduces global outsourcing standards to China

Tuesday 5th April 2016

Kerry Hallard introduces global outsourcing standards to China At China's annual Devott Global IT & Sourcing Summit, NOA CEO Kerry Hallard explains to her audience how the new outsourcing ecosystem is a delicate blend of new trends and technologies, combined with more traditional values and expectations. Earlier in the month Kerry Hallard, CEO of the National Outsourcing Association, was invited to speak at the Devott Global IT & Sourcing Summit in China. The event attracted international executives and sourcing buyers from all over the world, as well as over 800[...]

Six Top Tips for Successful Public Sector Outsourcing

Thursday 31st March 2016

Six Top Tips for Successful Public Sector Outsourcing Public sector professionals are in a tougher position than ever. Government organisations are expected to match the 24-hour capabilities of private organisations, all while cuts to public sector funding grow evermore severe. To assist the public sector in its time of need, the NOA has produced a list of top tips for public sector outsourcing success, accompanied by some recommendations for central government strategy. Have a clear vision of your goals – do not outsource without giving the matter proper[...]

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