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Views From The Floor 

Regular blog from the Global Sourcing Association. The GSA blog covers current news stories, outsourcing trends and write-ups from our extensive calendar of events.

The Rise of the Phoenix

Friday 5th August 2016

Outsourcing is transforming; Digitalisation, Automation, the Internet of Things and the impact of Brexit are all converging to obliterate the existing sourcing landscape to ashes.  However, out of these ashes is emerging the next generation of sourcing and shared services; leaner more agile enterprises, new and improved skills, advancing RPA, better qualified workforces, new contracts that focus on innovation and value-adding services – plus newly emerging sourcing destinations with ever-increasing social progress indicators.  In fact, across Europe[...]

Guidelines for Buyer-Supplier Relationships

Thursday 9th June 2016

Guidelines for Buyer-Supplier Relationships Following our inaugural Enhancing Buyer-Supplier Relationships SIG, the NOA has produced a set of guidelines summarising the conclusions drawn during the session. Innovation 1) Before contracting for innovation, buyers should properly assess their goals and whether innovation will really benefit them. Driving endless cost-efficiency through the contract will inevitably stifle the potential for innovation. Assess your priorities early on, and decide which out of lower costs and innovative processes is[...]

Charities say they need outsource partners who create trusting relationships and "breath the brand"

Tuesday 17th May 2016

Charities say they need outsource partners who create trusting relationships and "breath the brand" In recent years, the charity sector has undergone significant turmoil. And as the media increases its scrutiny of the third sector, charities all across the UK have undergone a crash-course in learning how to grapple with ramped-up regulations and cuts to government funding. An increasing number of charities are now looking to outsourcing as a means to tackle shrinking budgets and meet new regulatory requirements. Hence why the NOA, in partnership with DDC Outsourcing Solutions,[...]

Kerry Hallard introduces global outsourcing standards to China

Tuesday 5th April 2016

Kerry Hallard introduces global outsourcing standards to China At China's annual Devott Global IT & Sourcing Summit, NOA CEO Kerry Hallard explains to her audience how the new outsourcing ecosystem is a delicate blend of new trends and technologies, combined with more traditional values and expectations. Earlier in the month Kerry Hallard, CEO of the National Outsourcing Association, was invited to speak at the Devott Global IT & Sourcing Summit in China. The event attracted international executives and sourcing buyers from all over the world, as well as over 800[...]

Six Top Tips for Successful Public Sector Outsourcing

Thursday 31st March 2016

Six Top Tips for Successful Public Sector Outsourcing Public sector professionals are in a tougher position than ever. Government organisations are expected to match the 24-hour capabilities of private organisations, all while cuts to public sector funding grow evermore severe. To assist the public sector in its time of need, the NOA has produced a list of top tips for public sector outsourcing success, accompanied by some recommendations for central government strategy. Have a clear vision of your goals – do not outsource without giving the matter proper[...]

Delivering innovation successfully through outsourcing

Thursday 29th October 2015

Delivering innovation successfully through outsourcing Tony Morgan, chief client innovation officer for strategic outsourcing in Europe at IBM, chairs the NOA's "Innovation" special interest group. The morning of October 21st 2015 saw a fully populated room of sourcing suppliers, clients and third parties looking out over a gloomy and wet London skyline from the office of our hosts for the session, legal firm Pinsent Masons. On a clear and sunny day the view must be magnificent, and although such days can’t be guaranteed, even our limited outlook gave glimpses of numerous[...]

An Open Letter to George Osborne Regarding Public Sector Cuts

Wednesday 29th July 2015

An Open Letter to George Osborne Chris Halward, director of professional development at the NOA, calls out Chancellor of the Exchequer George Osborne on new austerity measures and advises on how local government organisations can improve services while keeping costs down.   Dear Mr Osbourne, You have set your ministerial colleagues one heck of a challenge!  For any organisation to reduce expenditure by 40 per cent is a stretch. For the government of a western democracy it is particularly difficult, given the pressure to maintain the scope and the quality of[...]

Offshore Outsourcing: Egypt is back On

Thursday 14th May 2015

Offshore Outsourcing: Egypt is back On CEO of the NOA Kerry Hallard brings attention to the return of Egypt to the outsourcing arena   The Land of Opportunities. The Gateway to the Middle East and Africa. Those of you who were around in the sourcing industry between 2006 and 2010 will no doubt recall the Egypt On campaign run by Egypt’s IT International Development Agency (ITIDA) and how, just as they were making good traction, the Arab Spring brought any chances of new investments crashing to the ground. Well the good news is that Egypt is back and pitching its hat into the[...]

10 Golden Rules for Good Benchmarking

Thursday 2nd April 2015

10 Golden Rules for Good Benchmarking Insights from the NOA ‘Benchmarking’ Special Interests Group with Everest   Benchmarking is a worthwhile endeavour. When conducted properly, the practice will give you a baseline indicator of where your business is currently, where it is headed on its current trajectory, where you need to be to maximise gains and how you can get there. Benchmarking can also act as the catalyst for a more fruitful long-term outsourcing relationship, by highlight areas that must be focused on moving forward. On the other hand, it is not the[...]

Perfected Outsourcing and Innovation in the Public Sector

Thursday 2nd April 2015

Perfected Outsourcing and Innovation in the Public Sector Clive Pengilley and Suzy Vaughan from Sopra Steria talk at the NOA Innovation Forum 2015   In the build up to the UK general election, public sector outsourcing has become a contentious issue. Public-private partnerships are being scrutinised more than ever in the media, with failed government outsourcing contracts frequently making the headlines. That’s why it was so refreshing to hear from Clive Pengilley and Suzy Vaughan, both of whom work at Sopra Steria. In 2010, Cleveland Police outsourced its[...]

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