Six Top Tips for Successful Public Sector Outsourcing
Public sector professionals are in a tougher position than ever. Government organisations are expected to match the 24-hour capabilities of private organisations, all while cuts to public sector funding grow evermore severe.
To assist the public sector in its time of need, the NOA has produced a list of top tips for public sector outsourcing success, accompanied by some recommendations for central government strategy.
- Have a clear vision of your goals – do not outsource without giving the matter proper consideration. Understand where you want to be and why outsourcing will help.
- Be realistic about what can be achieved – outsourcing won’t solve everything in one fell swoop. Savings from outsourcing can take time to feed through so look first at maintaining and improving services.
- Don’t seek to outsource a problem – problems cannot be outsourced easily, and you’ll pay for that. The outsourcer can work with the outsourcee and advisors to solve the problem, then work out how to outsource it.
- Communicate early on with outsourcing bodies, advisors and prospective partners. Advice and best practice are both vital.
- Seek to create a partnership – negotiation is not a competition but a co-design process. There must be incentives for both sides to participate.
- Be transparent with your activities and business objectives, and ensure that those objectives are aligned with your partner’s.
There are also some steps that the government must take to in order to improve its outsourcing
- The government must concentrate on becoming a better commissioner of services.
- The government also needs to do more to assist SMEs with the procurement of public sector contracts.
- Civil servants are often being expected to oversee outsourcing with little or no experience. These personnel deserve proper training before they’re required to manage outsourcing relationships.
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