Customer Experience Forum (2017)
- Time:09:00 - 11:00 AM
- Date:Tuesday 10th October 2017
Customer experience is becoming increasingly prevalent in the world of sourcing. In today's complex world of ever-changing and unexpected user behaviour, how do you map and create seamless journeys for tomorrow's customers?
Join the GSA as we gather together customer experience leaders to discuss the trends affecting delivery and the future of customer experience. We will be looking at the multi-channel delivery models, the increasing use of mobile experiences and where we should focus our efforts to deliver the greatest impact?
We will be answering the major questions in customer experience delivery:
● How can we deliver relevant, cohesive customer experiences?
● In today's increasingly complex world, how do you measure your omni-channel experience and report on performance?
Price for Event
All prices exclude VAT
If you are interested in becoming a member, please see further details on our membership page and note that end users are entitled to honorary membership