GSA Press Releases
The GSA UK Awards, now in its fourteenth year, recognises and celebrates the efforts of companies who have demonstrated best-practice throughout sourcing.Teleperformance, a global leader in outsourced ominchannel customer experience management, announced that its public sector services programme in the UK has achieved accreditation to the Global Sourcing Standard for Service Providers.
The professionals and teams of the sourcing industry are recognised and celebrated by representatives of the global sourcing community.
The Global Sourcing Association UK (GSA) is today announcing its newly appointed Council for 2017/2018.
GSA Automation User Group
The GSA’s Automation User Group held its inaugural meeting in Leeds on Thursday 31 March. Attendees included representatives from ISG, Ofsure, Cognizant, IBM, NHS Business Service, Direct Line Group and the Irish Government among others.
Both NHS Business Services and Direct Line Group presented cases studies of automation in practice within their organisations, and shared their respective journeys.
Public Sector Day
The Global Sourcing Association (GSA) hosted Public Sector Sourcing day on the 23rd March 2017 to inform participants of the options available and highlight the great work that sourcing has done in the industry.
Excellence in Customer Experience with CxScore
For automotive brands, customer experience is easy. It’s all about the swish showroom, smooth test drive, and slick salesman spiel – right?
Wrong. The automotive industry is changing, and with it, the expectation for brands to deliver an end-to-end customer journey. A journey that takes the consumer from browsing on mobile, through the showroom, into a test drive and ending with purchase.