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Northamptonshire County Council due to embark on major outsourcing strategy

With budget cuts of £148 million, the authority is set to outsource a considerable amount of services to privately operated social enterprises free to compete with others for council services.

Firstsource creates 40 new jobs

Firstsource Solutions is creating 40 new jobs in their Fountain Court call centre in Middlesbrough after winning a major telecoms contract. Recruitment will be for sales advisor positions to provide in and out bound sales call for their new client. The global outsourcing company which is headquartered in India has clients including Barclaycard and Sky.

Whitehall award new contracts to G4S and Serco despite being on probation

An investigation has found five government departments have awarded Serco and G4S 14 pieces of additional work worth £350m during their probation periods which ended in February for Serco and April for G4S.

BPO VALUE: THE ANALYTICS ADVANTAGE

As business process outsourcing (BPO) moves up the value chain, focusing more on delivering strategic business impact rather than simply reducing costs, analytics have become critical components to deliver this increased value.

One size fits no one… Why personal service matters in B2B businesses – and how you can deliver

Metropolitan Police Service tenders for SIAM contract

The Metropolitan Police Service (MPS) has gone to tender for a Service Integration and Management (SIAM) supplier.

IBM confirms multi-billion dollar outsourcing deal with ABN AMRO

IBM have agreed a ten-year deal with Dutch bank ABN AMRO. This is good news for the American multinational technology and consulting corporation as it had “disappointing” results in its third quarter. The services IBM will be providing ABN AMRO include a private IBM cloud, mobile computing, managed services for mainframe, servers, storage, end-user computing, and support.

Feminists promote inequality through irresponsible sourcing

Birmingham City Council advised to outsource

Due to the impending budget cuts that require the authority to save £400m over the next four years, the official auditor for Birmingham City Council has urged it to consider outsourcing refuse collection.

Capgemini sign £34m outsourcing contract with Algar

The Brazilian firm Algar have extended their 13 year contract with Capgemini making it the longest BPO contract in Capgenini’s history.

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The Global Sourcing Association
The Home of the Global Sourcing Standard