Industry news

DDC OS are delighted to announce the opening of a second office in Worksop, Nottinghamshire, due to continued growth. This move represents their commitment to the local area, as they continue to utilise this central location to handle global outsourcing contracts. The new space offers the opportunity for DDC OS to expand further over the coming years, and the current recruitment drive will see them create at least 60 jobs in the next 3 months. Managing Director, John Callachan, said: "Our history with the Bassetlaw region spans 25 years, so we are keen to further our investment in the area. Our new office marks the next stage in our development and we look forward to continuing our growth at an even faster rate with our additional space."

Related news: Neil Kirkland appointed Service Centre Director at DDC Outsourcing Solutions

The International Monetary Fund (IMF) has raised forecasts for the UK economy to 2% growth this year, up from 1.5%. The IMF said that the British economy had proved resilient to the effects of Brexit ad that consumer spending continues to feed growth however the uncertainty of Brexit may dampen the predicted growth.

Related news: Business Confidence Builds in 2017

Anthony Browne is stepping down as head of the British Bankers’ Association (BBA) this summer after spending five years in the role. The move comes as the BBA prepares to merge with five other trade associations to become UK Finance. To learn more about the BBA, click here.

Related news: Hard Brexit Will Damage City Status

The Prime Minister, Theresa May, has called for there to be an election on the 8th of June that will likely return the Conservatives to government with a stronger majority. An early election, prior to the German elections later this year, will likely strengthen the UK’s bargaining position in Brexit talks as the government will have a more stable mandate to hammer out a representative Brexit. You can read more by clicking here.

Related news: Best of Brexit

An arms race is underway between fintech firms and banks as the number of patents filed for financial technology grew considerably according to new figures. Nearly 10,000 patents were filed in 2016 with nearly half coming from the US. Technologies include voice biometrics, digital currencies and identity verification.

Related news: City is Aiming to be New Tech Hub

A new report from the Charted Institute of Personnel Development (CIPD) has suggested that a lack of training and digital skills is leaving the UK with a skills gap. The UK has not been investing in adult learning leaving it behind it’s EU competitors. The CIPD has called for skills funding to be at the heart of the UK’s industrial strategy. The GSA offer workshops for effective upskilling, click here for more information.

A fifth of British businesses have been hacked by cyber criminals in the last 12 months - with larger firms the most at risk. A survey by the British Chambers of Commerce (BCC) found 42% of big businesses had fallen victim to cyber crime, compared with 18% of small companies. Only a quarter (24%) of those questioned said their business had security measures in place to guard against hacking. To read the full story from Sky News, click here.

The GSA are focusing on Cyber Security at their Symposium this June with keynote speakers Dr David Bray of the FCC and John McAfee of MGT Capital Investments and founder of McAfee. Click here to learn more.

Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Arvato, which has operated front-office customer services for the automotive group’s Renault and Dacia brands since 2011, will now handle all customer complaints across telephone, email, web chat, SMS and social media. To read more, click here.

Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Civica’s OPENRevenues provides council tax and business rates administration. This includes a ‘citizen portal’ where customers can view their account and claim information, and retrieve e-bills online, removing the need for paper bills. Click here to read more.

Related news: Abritas fully integrated into Civica

Business in Britain is feeling increasingly confident according to two new surveys. The Federation of Small Businesses has found that confidence among small business in London is at its highest level in a year. The British Chamber of Commerce found that a greater number of firms believed that their turnover would increase in the next 12 months.

Related news: UK Consumers Show January Cheer