Industry news

  • 1 Dec 2016 12:00 AM | Anonymous

    Sourcingfocus talks to Jamie Tyler, the Director of Digital Transformation and Innovation at CenturyLink about predictions for the industry.

    “In 2017, we will see more demand for intelligent services and devices - this will be powered by more advanced algorithms, AI and advanced machine learning. These technologies will provide the ability for these services/devices to start to understand, learn, predict, adapt and operate autonomously. For example, retailers will provide more reliable online recommendation systems for customers, driverless cars will be smart enough to be rolled out to consumers, security architecture will be more adaptive and permeate all technology processes, etc. Although culturally we, as humans, may not be ready to accept all these new advances.

    At CenturyLink, we are seeing our customers move more towards digital outcomes, one of the challenges that businesses are facing is having a more traditional IT system based around 18 month contracts, working in a traditional way around project management and software development. When we move into the rapid development, digital culture, business and culture is struggling to adapt from months and years to days and weeks, it is a struggle to find the skills to adapt to a more agile system of design and implementation. Customers want to make this change but are struggling to do it at a pace as they move over whole operations, which takes time.

    One of the key initiatives that CenturyLink has pursued over 2016 is around creating a security platform, what we have classed as a managed security service. And the key thing that makes that platform effective is the ability to predict, it’s using data science and analytics to digest data and predict the likely outcome and then look for strange behaviour, hence identifying a hack before it occurred. Even if it is a false positive initially, the platform learns the more data it has. This is the platform we have been driving with the federal services in the United States, and now it is becoming a more global offering.

    In 2017, tackling the complexity challenge will become a top CIO priority as companies tackle ambitious and digital transformation projects (within finite budgets) that will help companies transform their propositions, ways of working and help keep them ahead of the competition.“

    At CenturyLink we work with CEO’s to do some skills mapping to understand where their skills are today, because when we look at it from a digital perspective a lot of what is going on is around the modern tech, and new programming being developed, when you look at Big Data and analytics, it is about mapping those sectors in the business today.

    The political climate has changed too. Starting with Brexit, because we have not done it yet, we don’t fully understand the outcomes that will emerge. At CenturyLink, we are driven by our customers’ demands so it is very much about supporting the customer globally. Whatever the President-elect does during his term at the White house, we will have the same attitude around meeting customer demand.

    We are no longer in a transactional business, we are moving towards an agile, more responsive industry where we are as flexible as possible to the customers’ needs and demands, and the customer is at the centre of all we do. It’s no longer hearing what the customer wants and taking it to them. It’s about the customer telling us what the need to support their business initiatives and strategies.

  • 30 Nov 2016 12:00 AM | Anonymous

    The GSA UK Sourcing Predictions event is fast approaching and as 2016 draws to a close, understanding the landscape of the sourcing market of 2017 and beyond is crucial. Topics such as cyber security and geopolitics will be discussed at the event following high profile stories in both areas (reported on by Sourcing Focus).

    “In 2017, we’ll see a renewed effort by government regulators to accelerate the implementation of security technologies. Ignoring the regulations or inching toward adherence will no longer be acceptable. Extensive progress will be expected – and required” said Tom Kemp, CEO of Centrify on the importance of cyber security.

    Robert Barbus, Operations Director of Soitron Group notes that “Trump has been vehemently outspoken with his anti-outsourcing stance during his election campaign, but I expect this to soften once he becomes president. He would need to put specific trade tariffs on India and other major offshoring countries, however this will be seen as a major anti-business tact. Knowing Trump's style of business, I can't see how he's going to put more restrictions on businesses, including his own empire.” In the changing times we live in predicting the future is difficult, but the debate is always interesting.

    To learn more about Sourcing Predictions 2017, click here.

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  • 30 Nov 2016 12:00 AM | Anonymous

    The OECD has released its growth projections for the coming few years and it makes sober reading for the UK government, predicting slower growth than the forecast made in the budget last week. India and Indonesia look like strong prospects and growth in the United States is expected to be buoyant. Unemployment predictions remain high for the southern European nations and inflation predictions remain rampant in Argentina. There is a fantastic interactive map to discover more with this link.

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  • 30 Nov 2016 12:00 AM | Anonymous

    British Airways is considering outsourcing more than 1,000 UK-based call centre jobs as part of an attempt to cut costs. According to the Telegraph, the airline, owned by International Airlines Group (IAG), has asked third party outsourcers to bid to assess its call centres in Newcastle and Manchester, which employ a total of 1,400 people, with a view to delivering savings by shifting jobs offshore or cutting the number of people needed.

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    More news from Sourcing Focus.

  • 30 Nov 2016 12:00 AM | Anonymous

    Maybe Donald Trump isn’t that bad. Bernie Sanders, who faced Hillary Clinton for the Democratic nomination unveiled an Outsourcing Prevention act recently that makes you think that Trump might not be a bad option. This article in Forbes points out the floors in the plan and is worth a read. However, the undercurrent of anti-globalisation and outsourcing is apparent on both sides of American politics.

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    Relive the US Election 2016 with Sourcing Focus.

  • 30 Nov 2016 12:00 AM | Anonymous

    Indian Technology and Business Process Outsourcing (BPO) firm, iSON Technologies, is targeting an increase in its current investment profile in Nigeria and other sub-Saharan African countries from $50 million to $100 million in another three months. Chief Growth Officer of, iSON Technologies, Akshay Grover said BPO, if well tapped in Nigeria, can actually provide jobs for millions of unemployed youths in the country.” Grover said the BPO business “is not been fully tapped in Nigeria and some African countries. The country has huge potential to be a leading BPO destination in Africa if well managed.”

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    More news on BPO at Sourcing Focus.

  • 29 Nov 2016 12:00 AM | Anonymous

    Thousands of new graduates have just entered the workforce at this time of year, and the skills gap remains a huge problem. So why is the C-suite still not utilising learning and development options?

    A recent survey by the UK Commission for Employment and Skills found that although well over a million instances of a skills gap were reported, a third of employers hadn’t trained any staff members in over a year.

    The 46% of employers that had trained staff in the past wanted to provide more training, but barriers such as lack of time and funding stopped them – suggesting that there is a “ceiling” to the value organisations place on training. This leads to wasted talent and poor loyalty within companies.

    Companies now need to be able to provide a blended solution to suit all individuals, and to give millennials, the newest generation of workers, the opportunity to learn.

    There is a great deal of frustration currently amongst senior L&D leaders, who know that this means the learning offering needs to be provided in a different way. However, they are told there is no budget increase possible or that spending must be cut, leaving fewer trainers and resources. The need to transform offerings and the lack of funds to do so is a vicious circle.

    That circle could be broken if CEOs and CFOs started paying attention to how they can enable the L&D transformation in their own company. If you don’t offer employees something today, you wont have a workforce tomorrow. Without a comprehensive agile learning mechanism, you will not attract the right talent. Without the talent, you will not have a successful business. Every aspect of L&D is aligned with the strategic business plan, so the C-suite need to be working with their own senior L&D person. If that person is not on the board, bring them in. Any plan for success, growth or even changing a company’s direction will require their input.

    Talking about transformation doesn’t always mean spending more – it means allocating it in a different way, to gain efficiency. It comes from looking for those marginal gains in performance that create an overall difference. There may be investments required up front, but then the rewards can be reaped within the next five years.

    Investing in an external partner to manage an aspect of your business, whether it’s the core or the peripherals, relieves the C-suite of risk or burden. Outsourced partners will be able to outline different models of financial risk and reward, and guarantee you cost savings and efficiency gain.

    You can increase opportunities by working with a provider who can source the best training – not just the best that you know about. The C-suite should not be afraid of taking that step, because saving some money is great, but serving a lot of money over a five-year plan is better.

    Talk to experts to understand what gains can be made. Invite potential partners to come to you with suggestions, and be completely transparent about what you are trying to achieve, and be prepared to listen to the disruptive thinking and innovation. Just because your company has always done something one way, does not mean that is the right way. The variances of what outsourced partners can achieve is mind blowing, but requires an open mind to accept it.

    It’s also important to find the partner that suits you. Don’t force it if you don’t match perfectly, as the right provider will be out there.

    The onus is not only on CEOs and CFOs – senior L&D leaders should be pushing their case to the board, too. Perhaps L&D do not know how to put forward a financial argument, and CFOs cannot quantify the emotional arguments. By working together to find the right external partner, you can transform your workplace curriculum to reap the benefits in the future.

    Find more from KnowledgePool, part of Capita Learning Services.

  • 28 Nov 2016 12:00 AM | Anonymous

    Campaigners are urging the government not to "cherry pick" different parts of the economy for special trade agreements with the EU after Brexit. A report by Open Britain (which replaced the official Remain campaign after the EU referendum) and written by the Centre for Economics and Business Research, says every sector appeared to benefit from trade within the single market with 3.25 million UK jobs directly or indirectly linked to EU trade. Manufacturing would "certainly suffer significantly" from restricted access to the single market, it says, while banking and insurance and professional services also have a "very strong link" to the EU with other sectors having "indirect" links. It’s another twist in the Brexit story which will rumble on over 2017.

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  • 28 Nov 2016 12:00 AM | Anonymous

    San Francisco’s transport agency has been hit by a hack attack which led to customers being able to travel for nothing. The hackers have made a ransom demand of 100 Bitcoin, which amounts to about $70,000. As a precaution, staff shut off all ticketing machines on the network. Computers across the city’s transport network, including at stations, were disabled with screens displaying a message from the attackers. Again, the importance of cyber security in the digital economy is paramount.

    Read more here.

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  • 28 Nov 2016 12:00 AM | Anonymous

    South Korea's Samsung Electronics will consider splitting itself into two as proposed by U.S. activist hedge fund Elliott Management, Seoul Economic Daily reported on Monday citing an unnamed source. A split would allow the heirs of the founding Lee family to strengthen their grip on the global smartphone leader, the crown jewel of the Samsung Group business empire. Elliott proposed a split in October to boost shareholder value. Samsung's board of directors will meet on Tuesday and respond to Elliott's proposals, the newspaper said. The Korea Exchange separately asked Samsung to comment by 6 p.m. (0900 GMT) on whether it planned a spinoff.

    Read more here.

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