Industry news

  • 7 Dec 2015 12:00 AM | Anonymous

    The National Audit Office (NAO) has published a report on the Digital Skills Gap in Government. The report presents the main findings of a survey querying digital and technology (DaT) leaders across government agencies about their views on the current state of digital skills in government.

    The NAO believes that the recent wave of austerity – which has cut civil service headcount by nearly one-fifth in five years – has intensified the need for digitally-enabled transformation of government services. According to the independent auditing body, only through the latter will the government be able to continue cutting costs without compromising the quality of public services.

    The survey has found that there is a “widespread acknowledgement” of the existence of a digital skills gap in Whitehall.

    The survey also found that the majority of DaT leaders think that current initiatives to improve skills are effective. However, they believe that there is still room for improvement, particularly by focusing on embedding digital within the overall business strategy and building digital capability accordingly.

    On the issue of DaT leadership within government, the survey found there is still a small number of DaT leaders in government agencies, with around 70% of organizations employing 10 or fewer DaT leaders. Those in leadership positions had few years of experience in the post.

    Finally, respondents identified a variety of constraints to public sector skills development. At the top of the list are concerns about external market conditions (78%), limited supply (67%) and procurement constraints (58%). All of which are thought to impact negatively on efforts to recruit, retain and develop staff or acquire temporary resources with the needed digital skills.

    Financial position and budgets, cultural issues, career paths and competing priorities have largest negative impacts on developing existing staff; market conditions, pay and recruiting processes have largest negative impacts on recruitment and retention; procurement processes have largest negative impact on obtaining external resources.

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    Related: Spending Review 2015: The Key Points

  • 7 Dec 2015 12:00 AM | Anonymous

    Serco’s shares have crashed by more than 11 per cent this morning after the outsourcing giant announced profit will nearly halve next year.

    The concurrent announcement of a slight improvement in forecast for this year’s profit from £90m to £95m was not enough to boost investors’ confidence in the company, which is expected to nearly halve profits in 2016 to £50m.

    The company’s shares fell to 104p.

    The fall is attributed to the recent redirection of Serco’s business focus further away from the private sector and towards government contracts, which has prompted the company to sell Intelenet, its Indian call centre and back-office personnel division, this year.

    The company has also recently lost a number of important contracts, including a deal to maintain navy patrol boats for the Australian government.

    Serco is still recovering from a difficult period, during which the company was briefly banned from participating in central government tender offers after being accused of overcharging taxpayer-funded government deals.

    Rupert Soames, the company’s new CEO, has dismissed fears that the company will never be able to recover from the recent blows to its reputation, maintaining that the “story was losing its potency as we’ve all moved on”. However, Mr Soames warned that there was still much work ahead “to rebuild our new business pipeline” after the devastating losses suffered in the last years.

    Mr Soames believes contracts with Serco’s two biggest customers, the Ministry of Justice and the Ministry of Defence, will help the company recover.

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    Related: Serco exits Australian Navy deal five years before completion.

  • 4 Dec 2015 12:00 AM | Anonymous

    G4S, the security services giant has been booted out of the FTSE 100 and demoted to the FTSE 250 for the first time since 2007. The company’s shares have fallen by almost a quarter in the last eight months in the run up to the announcement on Wednesday.

    G4S is still recovering from the financial pains inflicted during Nick Buckles’, EX-CEO of the company. During Mr Buckles’ reign, which lasted for more than a decade until 2013, the company spent a minimum of £50m a year on debt-fuelled acquisitions.

    G4S has also been involved in a series of high-profile scandals in the last decade, most notably the gross understaffing of security personnel for the 2012 London Olympics and the overcharging of an electronic tagging contract with the UK government in 2013.

    In 2013, Ashley Almanza stepped in to substitute Mr Buckles, vowing to turn around the discredited business. Mr Almanza has brought fiscal discipline back to the company mainly through the offloading of lossmaking contracts but also by cutting costs, particularly on vehicles, fuel, computers, phones and offices.

    Stephen Rawlinson, an analyst at Whitman Howard, is confident about Mr Almanza’s ability to turn the business around, “My sense is that the management is doing all of the right things but it’s taking longer than investors might hope”.

    As Mr Almanza often points out himself, turning the business around will indeed take its time.

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    Related: G4S announces outsourcing could save UK police forces £1 billion a year

  • 3 Dec 2015 12:00 AM | Anonymous

    The East Riding of Yorkshire Council has awarded Civica with a £2.1m contract, involving the delivery of a customer service platform.

    Civica will provide the different customers with personal accounts in order to give to every customer a self-service access to digital transactions. Moreover, it is expected this platform to reduce the 2.7m calls received by the service staff each year. This contract is part of a five-year deal of the authority’s business transformation programme that aims to reduce its budget by £188m.

    The head of resource strategy at the council, Brigette Giles, says that this new system will “support a much more agile workforce dealing with customers with complex enquiries”. By the summer of 2016, Civica’s platform is expected to be launched to the council’s 330,000 residents. This platform will include different services ranging from environmental services to council tax and business rates.

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    Related: Gloucester City Council expands Civica contract after achieving savings of £200,000 a year

  • 3 Dec 2015 12:00 AM | Anonymous

    Cars, machinery, electronics, chemical products, coffee, food, textiles: any UK business that trades these or other goods within the EU or with “third countries” outside the EU must declare this to HM Revenue and Customs (HMRC) to make sure that any import VAT, duty, excise or levies due on the goods in question, either under UK or European law, are collected.

    Which duties and controls apply largely depends on the way the goods are classified. For many global trading companies, this is a tedious and time-consuming task. But incorrect product classification can have serious consequences, and businesses are well advised to incorporate error-minimising measures into their risk management strategy. Despite its complexity and being considered a burden by many, classification harbours the potential to benefit businesses from different angles, and there are various ways to optimise its process today.

    Cost savings: reflected sourcing and automated classification

    Commodity codes are the key classifier in international trade: they determine import and export restrictions, as well as licensing and documentation requirements. They also determine the customs duties to be paid. This in turn should impact on businesses’ purchasing behaviour, as there is a certain potential for cost savings:

    Customs duties and taxes are important factors when it comes to deciding from which countries to source products or materials. Let’s say a product is sourced from China and the buyer would have to pay 6% import duty and 25% anti-dumping duty. If the same product could be sourced from, e.g., Bangladesh, where it would be subject to preferential duty rates and minimal (or no) anti-dumping duties, the choice seems to be a rather simple one.

    Of course, for customs authorities to apply such preferential duty rates, companies have to prove that the goods really do originate in Bangladesh, and provide all relevant declarations and codes accordingly. This may sound like a simple and straightforward job, but it’s easy to become entangled in a maze of tariffs, codes, and constantly changing preferential origin regulations.

    Customs codes are numerical and consist of several digits, which can be difficult to identify – plus, there always seems to be more than one option. In addition, some assume that assigning products and materials to the relevant customs codes only once is sufficient, but that’s not the case.

    Unfortunately, changes to commodity codes, preferential agreements, and export control legislation are rather frequent. That’s why it is crucial to regularly check the material master data and ensure the classification of items is in line with the latest regulatory changes, updates, and requirements.

    Classifying products in accordance with the Combined Nomenclature (CN) as well as global trade laws and regulations requires a certain level of expertise. Much depends on getting this complex task right, both in terms of compliance and for a company’s efficient handling of procurement and fulfilment. Manually classifying products requires sifting through a nomenclature of 21 sections, 96 chapters, and over 5,000 subheadings in order to find the right code.

    That’s where software-supported classification comes in. The right software will help to accelerate – and largely automate – the classification process, based on the relevant information, e.g. legislation, EU dual-use lists or database links. The software can send alerts when new commodity codes come into effect (which happens at the start of every year), and can reclassify products based on legacy data quickly and reliably. It literally pays to automate this task, as you’ll never miss another classification deadline.

    More information is available in AEB’s white paper, which explains product code classification, requirements and impacts. The white paper is available at:

    https://www.aeb.com/uk/media/white-paper-classification.php.

  • 2 Dec 2015 12:00 AM | Anonymous

    The government’s standards watchdog has declared that outsourcing companies with government contracts must comply with the same ethical standards as the public sector.

    The report was published this Wednesday by the committee on standards in public life. It illustrates fears that public sector commissioning bodies, as well as suppliers, often fail to prioritise high standards of conduct.

    According to the report, civil servants often assume private bodies’ goals and values to be naturally aligned with the public sector’s. The committee stressed that upholding standards was now more important than ever, as about a third of all taxpayer-funded services are currently being delivered by the private sector.

    Back in June, the same committee published a report examining failures by Serco and G4S, both accused of overcharging services to the Ministry of Justice. The earlier report was based on a research commissioned from Ipsos-Mori which concluded, “all providers of public services to adhere to and operate by common ethical standards, regardless of whether those services are provided by the private, public or voluntary sectors”.

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    Related: UK Government issues new procurement guidelines to help national steel production

  • 30 Nov 2015 12:00 AM | Anonymous

    The European Commission (EC) have decided to start an infringement procedure against Hungary, after assessing the terms of the award for the construction work of two new reactors and the refurbishment of two additional reactors at the Paks nuclear power plant.

    The EC is concerned whether the award of these contracts was in line with the EU procurement regulations. The EU legislation seeks to ensure “that all economic operators have fair changes to participate in a call for tender and to win a contract”. However, the Hungarian government decided to directly award a Russian state-owned company with the nuclear power project – the Paks power plant accounts for more than 50 per cent of Hungary’s electricity.

    The Hungarian-Russian intergovernmental agreement includes a loan given by the Russian government to the Hungarian government in order to cover 80 per cent of the project costs to build the new reactors.

    Viktor Orbán, the Hungarian prime minister, insists that this agreement complies with the EU rules. In addition, the EC insists on pursuing the investigation to assess whether “a private investor would have financed the project on similar terms or whether Hungary’s investment constitutes state aid”.

    The Hungarian authorities have now two months to respond.

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    Related: Controversial Hungary-Russia nuclear deal alarms EU due to tender process

  • 30 Nov 2015 12:00 AM | Anonymous

    Huawei and Telefonica have partnered up to promote the migration of traditional IT services to the cloud. The deal will allow clients who wish to outsource computing, storage and backup services’ management to Telefonica, to do so without the need for further infrastructure investment.

    The partnership will see Huawei responsible for running Telefonica’s Open Cloud service in eight of Telefonica’s data centres, with Telefonica capitalising from Huawei’s knowledge and experience on its public cloud service in the Chinese market.

    The Chinese equipment maker and B2B services provider Telefonica Business Solutions has chosen Brazil, Chile and Mexico for the introduction of the new services in the first half of 2016. Five other locations have already been chosen for later in the year.

    The new cloud services will run on a pay per use basis. According to Juan Carlos Lopez-Vives, CEO of Telefonica, “The combination of Telefonica’s and Huawei’s capabilities represents the best guarantee for our customers”.

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    Related: CCMS launches software to help clients find best contact centre service

  • 27 Nov 2015 12:00 AM | Anonymous

    George Osborne has presented parliament with the government’s spending review for the next five years.

    While the Chancellor’s U-turn on tax credit policy, as well as the unexpected safeguarding of police budget have made the biggest headlines, the Review establishes important changes to other areas of the budget such as central and local government, the NHS and business. Here are some of the key points:

    Economic Forecast

    In the speech before the Commons, Osborne revealed that the forecast for debt over the course of parliament has been revised downwards, saving the government £27bn and decreasing the amount borrowed by £8bn.

    The extra savings will come from growing tax receipts and lower debt interest payments.

    In total, borrowing this year will amount to £73.5bn. The forecast predicts that by 2019/2020 the deficit will turn into a £10.1bn surplus.

    GDP growth is expected to stay at 2.4% this year, as well as the next.

    Central and Local Government

    The Review establishes changes to local government funding arrangements by allowing councils to keep 100% of revenues from council-owned property sales, as well as 100% of receipts from business rates by 2020.

    Total government spending is expected to drop to 36.5% of national income from the current 40%.

    NHS

    The health service budget will increase by nearly £20bn until the end of this parliament, reaching £120bn by 2020/2021. According to the chancellor, the extra money will enable £5bn extra spent on research, 800,000 more elective hospital admissions, £5m more spent on outpatient appointments and £2m on diagnostic tests.

    Tax Evasion

    The Spending Review sets in place new and harsher penalties for tax abuse, as well as action on disguised remuneration schemes and stamp duty avoidance.

    The chancellor expects that an additional £800m injected in the fight against tax evasion will enable proceeds of up to ten times the amount on extra tax receipts collected.

    Osborne has also announced plans for a digital platform that would enable users to manage their taxes online. The platform is directed at both individuals and small businesses, and is expected to be up and running by 2019.

    Business

    The Department of Business budget will be cut by 17% but science budget will rise to £4.7bn.

    Osborne also revealed plans to extend the small business rate relief scheme to 600,000 companies and create 26 new enterprise zones.

    Business taxation rates will no longer be uniform and will instead be decided by individual councils and elected mayors, who are able to both cut and raise rates at their own discretion.

    Finally, an apprenticeship tax of 0.5% will be levied on the employer’s wage bill. The new tax is designed to raise £3bn extra in revenues a year to fund three million apprenticeships.

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    Related: NHS England secures £3.8.bn increase in funding for 2016/2017

  • 27 Nov 2015 12:00 AM | Anonymous

    The government has announced this Monday that the G-Cloud 7 framework will include 1,616 suppliers.

    Compared to the sixth iteration launched in February, the seventh iteration has increased the number of suppliers by 11.2 per cent. Deborah Saunby, the sales and marketing director at G-Cloud 7 supplier Software Europe, admitted that the “the process for joining the G-Cloud framework has been simplified” since their previous successful submission in 2011.

    The G-Cloud 6 ends at the beginning of February 2016. However, it may be extended in order to ensure that suppliers have time to apply for the G-Cloud 8 framework.

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    Related: Spending Review 2015: The Key Points

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