Industry news

  • 3 Jun 2015 12:00 AM | Anonymous

    Capgemini has secured a multi-million pound contract extension with Nokia, meaning the global BPO company will continue to provide Nokia with worldwide order management operation services until at least 2020.

    The original contract, which involved preparation for delivery, distribution and customer invoicing, was due to expire in 2017. It is now confirmed that Capgemini will continue to provide all of these services for Nokia.

    C-level representatives from both sides have expressed their delight with the contract renewal.

    “We are very pleased to continue and deepen our relationship with Capgemini building on a successful Supply Chain transformation partnership initiated in 2010, which has resulted in cost optimization, quality enhancement and global process harmonization,” said Johannes Giloth, Senior Vice President Global Operations at Nokia Networks.

    “We recognize Capgemini as Supply Chain experts and look forward to developing our relationship into new areas to support our business growth.”

    For weekly news updates, subscribe to our email newsletter.

    Related: Capgemini Acquires IGATE: Hear from the CEOs

  • 3 Jun 2015 12:00 AM | Anonymous

    The UK Department for Work and Pensions (DWP) has contracted ServiceNow, the enterprise cloud company, to assist with the disaggregating of its largest IT outsourcing contracts.

    The DWP’s aim is to increase efficiency and improve the delivery of its current set-up of IT services. The department currently administers the state pension and a wide variety of benefits to over 22 million claimants and customers.

    Along with other targets, ServiceNow intends to “help gain insight into which services are not used, keeping only the ones the department considers necessary and useful” and “increase engagement with smaller, more specialized suppliers.”

    “Service integration and management (SIAM) can help government departments to manage their often numerous service providers in a more consistent and efficient way,” said Kevin Tumulty, EMEA vice president at ServiceNow. “This helps them drive greater efficiencies and reduce the cost of service provisioning, resulting in better services.”

    For weekly news updates, subscribe to our email newsletter.

    Related: Government Clamps Down on NHS Procurement, Consultant and Agency Spending

  • 3 Jun 2015 12:00 AM | Anonymous

    After losing its viability as a location for outsourcing back in 2010, Egypt looks set to become a serious destination contender for nearshore service delivery of ITO and BPO five years down the line.

    Between 2006 and 2010, Egypt’s IT International Development Agency (ITIDA) ran a successful “Egypt On” campaign for outsourcing that was making good traction. Now, with a graduate pool of 500,000 and 49 per cent of the population working in the services sector, Egypt could be in a prime position to take new business from nearshore companies overseas.

    Kerry Hallard, CEO of the National Outsourcing Association, recently visited Cairo to attend an ITIDA investor briefing conference. She commented: “I can unequivocally say Egypt is looking in good shape. Costs remain significantly lower than most nearshore destinations, such as Poland, scalability is good, the graduate talent pool is high, and the domestic and regional markets are growing. Infrastructure is robust, connectivity strong and the willingness of the people infectious.”

    You can read Kerry Hallard’s full article “Offshore Outsourcing: Egypt is back On” on the NOA website blog.

    For weekly news updates, subscribe to our email newsletter.

    Related: Soitron’s Destination Analysis: Spotlight on Slovakia

  • 2 Jun 2015 12:00 AM | Anonymous

    In return for a promised extra £8 billion a year in funding, the new Conservative government expects managers in the NHS to save money by cutting down on procurement, agency and consultancy costs.

    Hospitals will no longer be permitted to enter into any management consultancy contract worth over £50,000 without special permission. The hiring of doctors and nurses from unapproved agencies will be banned; those that are hired from agencies will have their hourly wages capped. Hospitals will also be expected to buy goods and services centrally, in order to cut down on procurement costs.

    Conservative health secretary Jeremy Hunt claimed that it was the NHS’s turn to “deliver its side of the bargain for patients by eliminating waste.

    “It’s outrageous that taxpayers are being taken for a ride by companies charging up to £3,500 a shift for a doctor. The NHS is bigger than all of these companies, so we’ll use that bargaining power to drive down rates.”

    For weekly news updates, subscribe to our email newsletter.

    Related: Civica Wins King’s College Hospital Contract

  • 2 Jun 2015 12:00 AM | Anonymous

    An article in the Financial Times has claimed that “international companies are piling into Poland’s historic city of Gdansk… as a way to cut costs while keeping expertise”.

    According to the article, Deutsche Bank, Toshiba and State Street are all looking to outsource to Gdansk within the next two years, a series of moves that could bring 5,000 new jobs to the city.

    In a study conducted by real estate consultant Cushman & Wakefield, Poland was ranked as the 18th best country for BPO and shared services, falling behind other European locations such as Romania, Bulgaria and Hungary.

    Three Polish cities, Kraków (9th), Warsaw (30th) and Wroclaw (62nd), were listed among the top 100 global outsourcing destinations in a report released by Tholons, but Gdansk did not feature.

    Nevertheless, those that work in Gdansk are convinced of the city’s growth. “Today you drive through the city and it is office after office after new development,” said Michał Gryglewski, managing director of Sony Pictures’ business services operation in Gdansk.

    “It has been dynamic. We have tapped into the local market and developed it as well.”

    For weekly news updates, subscribe to our email newsletter.

    Related: Bangalore Crowned Top Outsourcing City – Philippines Slowly Closes the Gap

  • 2 Jun 2015 12:00 AM | Anonymous

    CIO has reported that Apple was responsible for supercharging two of its fiercest rivals – Samsung and Foxconn – and that it did so by outsourcing manufacturing responsibilities to these companies.

    The article suggests that Apple was determined to outsource manufacturing and assembly operations from the outset. The lion’s share of manufacturing including screens, Flash, DRAM memory and logic processors were all outsourcing to Samsung Electronics, while the responsibility for assembling the iPod, iPhone and iPad was outsourced to Foxconn.

    Unsatisfied with making margins of 12.02 per cent and 1.7 per cent from the sale of each product respectively, Samsung and Foxconn opted for rebellion. In 2011 Samsung invested billions and formed a relationship with Google Android, ultimately leading to the creating of the Samsung Galaxy S3, S4 and Galaxy note, devices that now directly compete with Apple’s own products.

    In 2013, Foxconn created a venture capital-backed hardware accelerator programme – shortly after the release of the Apple Watch, unsurprisingly Foxconn’s first product release was also a smartwatch.

    After a drop in value from $700 to £566 per share, 2013 saw Apple’s share price stall for over a year at $550, with over $150 billion in shareholder value lost.

    Read the full article on the CIO website.

    For more pieces like this, subscribe to our email newsletter.

  • 1 Jun 2015 12:00 AM | Anonymous

    The Times of India has reported that BPO company Genpact is considering the acquisition of Syntel, the leading IT outsourcing, IT consultancy and BPO firm.

    According to the Indian daily newspaper, Genpact and its principal shareholder Bain Capital have been considering the acquisition of Syntel for several months, with preliminary discussions already taking place.

    According to CRN, the deal would theoretically add $911 million to Genpact’s $2.27 billion in annual sales. The news site has also reported that Genpact was in contention to acquire North American solutions provider IGATE, before being ultimately outbid by Capgemini.

    For weekly news updates, subscribe to our email newsletter.

    Related: Capgemini Acquires IGATE: Hear from the CEOs

  • 1 Jun 2015 12:00 AM | Anonymous

    Serco Group has completed the sale of its Australian long distance railway service Great Southern Rail to private equity firm Allegro for a total of £2.5 million.

    Serco announced the sale of GSR back in November 2014 and came to an agreement with Allegro late in March 2015. The ownership of GSR does not coincide with Serco’s new strategy to focus on public sector services; it is thought that the railway’s historical lack of profitability also influenced the decision to sell.

    Rupert Soames, CEO of Serco Group, commented: "Great Southern Rail is an iconic and award-winning Australian tourism business operated by some great people.

    "However, Serco needs to concentrate on its core as a leading supplier of public services and we cannot provide the focus and investment GSR needs to thrive."

    For weekly news updates, subscribe to our email newsletter.

    Related: Serco Appoints Sir Roy Gardner as Chairman after Six-Month Search

  • 1 Jun 2015 12:00 AM | Anonymous

    On 26 May 2015, Capita announced its acquisition of Pervasive Ltd, an IT solutions provider that specialises in wireless networks, mobility managed services and bring-your-own-device solutions.

    Pervasive is the leading EMEA partner for wireless networking provider Aruba Networks, recently acquired by HP. Pervasive’s clients are mostly based in the higher education, further education, local government and health service sectors.

    Peter Hands, executive director of Capita IT Enterprise Services, said: “We are continuing to see a shift in working habits with the increased use of mobile devices, requiring flexible technology that enables employees to enhance productivity.

    “Pervasive has a strong record of providing wireless networks to clients across multiple sectors, offering the agility to respond to changing customer requirements. The addition of Pervasive further enhances the range of services offered by our Technology Solutions division, which already offers clients expertise in information security, networking, unified communications, cabling and data management.”

    Pervasive employs 76 individuals and has key sites in Newbury and Newmarket. The business will integrated into Capita IT Enterprise Services’s Technology Solutions division.

    For weekly news updates, subscribe to our email newsletter.

    Related: Genpact Takes Steps to Acquire Syntel

  • 1 Jun 2015 12:00 AM | Anonymous

    King’s College Hospital NHS Foundation Trust has selected Civica to provide a digital care records system to integrate with other key clinical functions.

    King’s College estimates it will save £700,000 over two years and has a plan to go paperless by 2018.

    The college will use Civica’s WinDIP electronic document management (EDM) technology as well as a third party scanning solution.

    For weekly news updates, subscribe to our email newsletter.

    Related: Capita Wins £80 Million NHS Contract

Powered by Wild Apricot Membership Software