Industry news

  • 14 Oct 2014 12:00 AM | Anonymous

    Retailer JD Williams have announced plans to outsource its Manchester contact centre and promises jobs will remain in the city.

    The operation will see 550 roles based at Martin House transferred to Serco. Serco already operates a number of contact services for other high street retailers. The switch over will happen in January following a consultation period.

    The Independent reveals overcharging by Serco

  • 14 Oct 2014 12:00 AM | Anonymous

    Sitel UK is opening a new customer care centre in Coventry city centre. Sitel currently employs approximately 2400 staff across their six UK sites and this new site is due to create 300 new jobs immediately with the hope of creating another 300 in the medium term.

    With Severn Trent announcing their restructuring plans earlier this month and the potential loss of 500 jobs in the area, this new deal comes at just the right time.

    TDC, Denmark’s largest telecommunications company, outsources its customer support to Sitel

  • 13 Oct 2014 12:00 AM | Anonymous

    Quindell (provider of software, consulting and technology enabled outsourcing) has announced that due to a boost in sales at both its services and solutions businesses, third-quarter revenue has more than doubled.

    For the quarter ending September 30th, revenues increased 115% to about 198 million pounds. Clients of Quindell include Avivia Insurance Plc, Royal Mail Plc and British American Tobacco.

    Shares at insurance outsourcing company drop

  • 9 Oct 2014 12:00 AM | Anonymous

    Atos is planning to run core parts of the IT for the Rio Olympic Games in 2016 in the cloud. This will include the systems for accreditation, sport entries and qualification an workforce management. The cloud services used in Rio will be implemented by Atos, Cisco, Embratel and EMC. The design for the systems to be used in the Olympics Games started back in 2012 with the systems now being built and due to be tested during 2015.

    Capita, CGI and Atos compete for ICT contract

  • 9 Oct 2014 12:00 AM | Anonymous

    The Jockey Club has launched a programme to provide procurement and outsourcing services to sports organisations. The club operates 15 racecourses in the UK, Jockey Club Services (JCS) offers FAO, HRO, ITO, customer-related marketing and consultancy services. JCS already provides services to two cricket clubs and has agreements in place with 11 Football League clubs. The pilot which ran across 15 racecourse produced savings of 40%.

    NewGalexy launches cloud-based solutions for law firms

  • 8 Oct 2014 12:00 AM | Anonymous

    According to research from Kroll ontrack and Blancco, 61% IT managers admit their organisations have not taken measures to be GDPR compliant.

    The EU General Data Protection Regulation (GDPR) aims to unify data protection laws to meet the challenges of the digital age and strengthen the protection of online personal data.

    When enacted into law, it will require all businesses handling EU residents’ data to delete personal information on request or when it is no longer required by the organisation, and encourage the use of auditable deletion procedures for companies processing personal data.

    Those non-compliant could face fines with data breach sanctions up to €100,000,000 or 5% of annual worldwide turnover for the most serious infractions.

  • 7 Oct 2014 12:00 AM | Anonymous

    Nottingham Trent University (NTU) has signed a contract with Logicalis worth £1.7m for a data centre refresh. The deal will see NTU reduce the number of servers they use at the data centre facility which will cut down carbon emissions by approximately 48% by 2020 ad a 40% reduction in power consumption and cooling. With this move they are preparing for a hybrid cloud approach where they plan to keep critical business data on site and then send other stuff to the cloud.

  • 7 Oct 2014 12:00 AM | Anonymous

    Business support specialist NHS Shared Business Services (NHS SBS) has been appointed to handle a range of employment administration services on behalf of Aintree University Hospital NHS Foundation Trust.

    Within the five-year contract NHS SBS is administering the payroll and pensions requirements for the Trust’s more than 4,000 employees, providing a streamlined efficient service that will free-up time for in-house staff to spend on more value added activities.

    The contract, which recently went live, underlines the growth of NHS SBS’s employment services division which now works with 73 NHS clients and is responsible for paying more than 200,000 NHS employees with an accuracy rate of 99.8%.

    Alan Evans, Aintree’s HR project manager, says: “I have been impressed with the professional way in which the transition has been managed. We are confident that Aintree has made the right decision in selecting NHS SBS to provide our payroll and pensions services.”

    Tasy Warn, NHS SBS director of employment services adds: “We’re delighted to be working with Aintree. It has been vitally important to provide a smooth transition of the services and this has been successful, partly because of the close working partnership we have established. This partnership will continue as our team becomes an extension of the in-house team.”

    The Department of Health shortlists suppliers for ESR contract

  • 7 Oct 2014 12:00 AM | Anonymous

    Cognizant today announced it has acquired Cadient Group, a full-service digital marketing agency that serves a broad spectrum of life sciences companies in the pharmaceutical, biotechnology, consumer health, and medical device industries.

    This acquisition further strengthens and expands Cognizant's digital marketing capabilities, enabling brand marketing leaders to transform the way they position their offerings in the digital landscape as they design, develop and introduce multi-channel marketing initiatives, launch brands, build communities, drive insights and analytics, and create a compelling customer experience. The terms of the transaction were not disclosed.

    Life sciences companies around the world have significantly increased their emphasis on web, mobile, and social engagement with all of their stakeholders, while increasingly leveraging enterprise-level analytics to drive a customer-centric approach to marketing and sales.Pennsylvania-based Cadient Group has more than a decade of experience in providing digital strategy, marketing, and technology and analytics solutions to industry leaders and emerging companies in the life sciences industry.

    As part of this acquisition, more than 100 digital specialists—with expertise across brand strategy and planning, content development, user-centered design, multi-channel analytics, and digital, social and mobile marketing—will join Cognizant. This acquisition also brings to Cognizant digital assets and intellectual property including Reveal, an insights and analytics platform; Immerse, an experiential marketing platform; and OneVoice, an advocacy campaign management platform.

    "The life sciences industry is undergoing structural disruption as marketing services enable new digital ways for companies to engage with patients and providers and create compelling user experiences," said Shankar Narayanan, Vice President and Global Markets Leader of the Life Sciences practice at Cognizant. "In an increasingly competitive industry with many digitally active stakeholders, the acquisition of Cadient Group will complement Cognizant's digital and interactive solutions capability. It will help brand marketing leaders to innovatively transform their brands, manage customer experience across multiple channels, maintain quality standards and comply with regulations, and achieve greater return on marketing investments. We welcome Cadient's digital specialists to the Cognizant family and are confident that our combined capabilities and digital assets will help both life sciences and broader healthcare companies gain a competitive advantage by managing the information that surrounds organizations, processes, products and people—what we call Code Halos."

    "Becoming a part of Cognizant uniquely positions us to deliver integrated solutions to life sciences marketing and sales teams around the world," said Stephen Wray, President and CEO, Cadient Group. "Clients will now have enhanced access to the best creativity and craftsmanship of a design firm combined with the best-in-class management and execution capabilities of a large consulting and technology firm to produce superior customer engagements at the brand and enterprise level. Together, we are ideally positioned to deliver on this promise."

    Cognizant buys into US healthcare – at a price

  • 6 Oct 2014 12:00 AM | Anonymous

    Dorset Police have confirmed they will outsource the protection of crime scenes to a private security firm, Securitas Ltd, after a successful four month trial. It is estimated 3,000 police hours each year will be freed up by using Securitas and therefore allowing officers to focus on front lines matters. The decision comes as part of the forces attempt to save £10m by March 2015.

    Dorset County Council releases tender for ICT services

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