Industry news

Dorset Police have confirmed they will outsource the protection of crime scenes to a private security firm, Securitas Ltd, after a successful four month trial. It is estimated 3,000 police hours each year will be freed up by using Securitas and therefore allowing officers to focus on front lines matters. The decision comes as part of the forces attempt to save £10m by March 2015.

Dorset County Council releases tender for ICT services

HP (Hewlett-Packard), the American multinational information technology company, plans to separate its computer and printer business from its corporate hardware and services operations.

In the past HP have announced tens of thousands of job cuts and more recently has been going through a restructuring plan.

A formal announcement about the split is expected soon.

HP to transform Worcestershire County Council ICT

Aegis have been awarded a five year contract to provide customer support services for Punjab National Bank, one of the largest nationalised banks in India. The support will be from their centres in Gurgaon and Bhopal where they will start with 500 people but plan to increase it to 1500 people over the next five years. Aegis will provide customer lifecycle management support for the banks products and services including deposits operations, internet banking, lending services and core banking processes. Aegis have won over 12 banking BPO deals in the last 18 months.

Flipkart to create hybrid customer service strategy

According to recent KPMG research, almost three quarters of global businesses will increase their investment in outsourced services. It also shows that more firms are taking advantage of global delivery models including functions such as finance, procurement and HR delivered centrally, often offshore.

KPMG's survey found that 72% of big businesses plan to increase outsourcing spending, while 61% said they will increasingly use global shared services for IT and business processes over the next two years, with offshore services accounting for a larger portion of both. The State of Services & Outsourcing in 2014: Things Will Never be the Same report also indicates that enterprises plan to increase their offshoring activities by 20% to 30% over the next year.

Outsourcing is not dead – according to Horses for Sources

Quindell, provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing, has experienced a recent drop in its share price but doesn’t know why.

According to the article written in The Telegraph, shares fell by 9pc in Friday’s trading, closing the week at an 18-month low of 137p.

In early September Quindell announced that the joint venture with RAC had ended and that it would take a £3.5m hit to buy out the motoring company’s share of the project.

PwC urges insurers to outsource

Quindell, provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing, has experienced a recent drop in its share price but doesn’t know why.

According to the article written in The Telegraph, shares fell by 9pc in Friday’s trading, closing the week at an 18-month low of 137p.

In early September Quindell announced that the joint venture with RAC had ended and that it would take a £3.5m hit to buy out the motoring company’s share of the project.

PwC urges insurers to outsource

Capita, CGI and Atos are down to the final three companies competing for Edinburgh’s ICT contract. Edinburgh’s current 15 year contract with BT is due to expire in March 2016. Part of the contract is that 25% of the ICT services are to be run by SME’s and that it is to use national contracts ate frameworks wherever possible. This new contract is due to save at least £6m against its £26.2m core spend.

NOA launches first qualification for the 3.1 million people in the UK’s outsourcing industry

According to a recent article in information Age, it was reported that global logistics firm Dematic was being “held to ransom” for trying to get is data back from a former cloud supplier. It stated that the provider was charging $40,000 to retrieve data held in the cloud fuelling the debate around data security, access and ownership.

However, in an updated statement as of today (26th Sep), Dematic have said that an amicable solution has been found.

Truth behind data lakes

Worcestershire County Council have selected HP to oversee the transformation of their ICT services. The contract is due to save the council £3.4m over a seven year period. HP has pledged to support local SME’s and to provide young people with skills and training in the workplace.

Hewlett Packard wants Autonomy founder accountable for fraud

FleetCor Technologies who are the global leading provider of fuel cards announced that the successful conversion of Shell’s SME fuel card had gone live to German Customers. FleetCor will be accountable for all Shell SME fuel card customers and be responsible for sales, servicing, billing and marketing of the card. Germany is the world’s fifth largest fuel market.

Shell rolls out giant SAP upgrade