Industry news

Stefanini has received the highest client satisfaction score in the Infrastructure and Cloud category in Partnership Benchmark 2022 study from the IT sourcing advisory and research firm S-Square for the second year running.

Stefanini topped the charts for client satisfaction with a score of 4.0, which corresponds with ‘Very Satisfied’ and was higher than any other company assessed in the category.

Read more on Stefanini here.

Quantanite, a customer experience and digital outsourcing solutions provider for the world’s fastest-growing brands, today announced the strengthening of its Global Customer Solutions, IT and Operational Leadership Teams with 5 new appointments; 2 to strengthen its Global Customer Solutions and IT teams, as well as 3 appointments to strengthen its Operational Teams in key regions, South Africa and Bangladesh.

The move comes following 12 months of significant growth which has seen investment in its people to become better every day, deployment of better capabilities to improve client outcomes, and the devoting of resources to develop communities and give back to societies.

Teleperformance has made a move to acquire Majorel, which – if accepted – would result in the formation of a $12BN company with a large presence in all major economies.

The global digital business services company, Teleperformance, has offered €3BN cash and €1BN of Teleperformance shares in exchange for all of Majorel’s shares.

Read more on CX Today here.

Stefanini Group, a global tech multinational that assists customers in their digital transformation, recruited Natalia Chirițescu, a specialist with over 25 years of experience in the IT and telecommunications sectors, as Digital Solution Center Director for EMEA (Europe, Middle East, and Africa).

Natalia Chirițescu has worked for 16 years in the management team of Vodafone Romania, as well as on a regional level for the telecom operator.

IBM has said it will replace thousands of jobs with Artificial Intelligence (AI) in the coming years.

According to media reports, CEO Arvind Krishna, said that hiring in certain back-office functions will be suspended or slowed down. This could mean that 30% of non-customer facing roles will be replaced by AI and automation technologies over the next five years

Danielle Rolfes has been named partner-in-charge of the Washington National Tax (WNT) practice of KPMG LLP, the audit, tax and advisory firm.

During a time of great legislative change, an increasingly complex regulatory environment, and broad market disruption, Danielle is the right leader at the right time to help our clients navigate uncertainty,” said Greg Engel -Vice Chair – Tax at KPMG LLP.

Read more on CityBiz here.

Complex and diverse supply chains help cities by making them resistant to sudden supply chain shocks, according to a recently published paper from researchers at Pennsylvania State University,

“We found that complexity can be a good thing,” said Alfonso Mejia, the paper’s corresponding author and an associate professor of civil and environmental engineering at Penn State. “Cities with diverse supply chains — sources from a broad range of domestic and global suppliers — appear to be better protected against shocks, and experience less-intense shortages

Fujitsu has unveiled its “Fujitsu Kozuchi” platform, which gives users access to a whole host of AI and ML technologies.

The platform can be used by customers across a variety of sectors to help them test and deploy advanced AI tech. For example,  through Fujitsu's AI Ethics for Fairness (for testing the fairness of AI models).

Read more on TechMarketView here.

The legal arm of big four firm Deloitte has continued to expand its offering in the U.K., hiring its eighth partner within the last 12 months.

Andy Casey, who was global head of corporate secretarial services at U.K. firm Eversheds Sutherland and its related arm Konexo until 2021, has joined Deloitte Legal as a partner in its legal entity management team.

Read more on Law.com here

Partners are among the most senior-level roles at accounting firms and some of the highest paid. They've also historically been one of the least diverse ranks among the Big Four.

Elena Richards, who joined KPMG in 2020, says the company has become more intentional about encouraging sponsorship relationships throughout all levels of the firm, especially between its managing directors (the level before senior leadership) and partners.

Read more on Yahoo Finance here.