Industry news

  • 6 Feb 2014 12:00 AM | Anonymous

    The Indian outsourcing giant has reported a large jump in profits during the third quarter, with profits tripling to $161 million.

    Tech Mahindra has posted profits of 10 billion rupees ($161.6 million), compared to 3.21 billion rupees in the same time last year.

    The rise in profits has resulted from stabilisation and signs of new growth in western economies.

    Tech Mahindra post rapid quarter growth

    The company has also dismissed fears surrounding the U.S. Immigration Bill which was seen as a threat to outsourcing firms who routinely transfer employees through work visas.

    A company spokes said to The Hindu: “From our point of view, the Immigration Bill seems to have watered down in the lower house. We believe that our stakeholders and client are well aware of the situation, and we do not see any immediate impact on the business".

    IT outsourcing firm Tech Mahindra secures Volvo contract

  • 6 Feb 2014 12:00 AM | Anonymous

    PC sales are expected to level out, as the market decline begins to stabilise, according to new research from Gartner.

    Having lost the market edge against heavy competition from tablet and mobile devices, PC sales are showing a sign of recovery as shipment begins to slow down.

    While shipments of traditional PCs decreased by 14 per cent over 2013, Western Europe PC sales only fell by 4.4 per cent over the fourth quarter of 2013, compared to the same period in 2012 according to Gartner, suggesting improvement over the course of the year.

    Gartner said that corporate use of PC’s including upgrading hardware has helped to reduce the shrinkage of the market as consumers turn to other devices.

    Principal research analyst at Gartner, Meike Escherich, said: "If demand for business PCs is stronger than consumer PCs, we may see the ranking change next quarter".

    Intel loses market position as PC sales fall

    Microsoft hit by PC sales decline

  • 6 Feb 2014 12:00 AM | Anonymous

    IT outsourcing giant Cognizant has announced its full year 2013 financial results with annual revenue of $8.84 billion.

    The IT giant has said that it expects to generate $2.42 billion in revenue for the 2014 first quarter and expects to have full year revenues of at least $10.3 billion, up 16.5 per cent on 2013.

    Francisco D'Souza, Chief Executive Officer of Cognizant, said: “Our strategy through these twenty years has been to challenge the status quo and constantly reinvent for the future, thus positioning us to help our clients build stronger businesses. We believe that we are well positioned to continue to do so in 2014 and beyond."

    Gordon Coburn, President of Cognizant, said: “This strong growth was fueled by our clients' on-going drive to 'run better' for more efficient and productive operations and to 'run different' to create the capabilities and business models they need for future success. Our strong portfolio of services coupled with our focus on new technologies and platform-based delivery models will help clients drive meaningful change as businesses become increasingly technology intensive.”

    Cognizant moves to employ 10,000 staff in the U.S by 2016

    Cognizant beats expectations as outsourcing demand grows

  • 6 Feb 2014 12:00 AM | Anonymous

    An exclusive jurisdiction clause in an agreement states where a dispute may be resolved, should one arise. However, in the absence of such a clause, the High Court of England and Wales has recently decided that a contract can, in principle, be made in two separate jurisdictions at the same time. In this situation, either party to the agreement could seek to enforce the contract in its home jurisdiction.

    In Conductive Inkjet Technology Ltd v Uni-Pixel Displays Inc [2013] EWHC 2968 (Ch), the court considered a dispute between two parties, one based in England and the other in Texas. The agreement in question was a non-disclosure agreement, which did not include a choice of law and jurisdiction clause as the parties were not able to agree on one during negotiations. The parties agreed the contract in an email exchange, and it was then signed by Conductive Inkjet Technology (CIT) in England and by Uni-Pixel Displays (UPD) in Texas. CIT then claimed that UPD made use of certain proprietary information and such use was, amongst other claims, in breach of the agreement and in breach of UPD’s obligation of confidence, and sought permission to serve claims on UPD in England. UPD challenged this by arguing that English courts did not have jurisdiction in the matter.

    The general English law position on contract formation is that a contract is made at the time and place where acceptance of the relevant offer is communicated to the offeror. There are two main rules as to when and where acceptance is communicated:

    1.

    The reception rule applies to relatively instantaneous forms of communication, and provides that time and place of contract is when the acceptance is received by the offeror. This was established in Entores Ltd v Miles Far East Corporation [1955] EWCA Civ 3 and confirmed in Brinkibon Ltd v Stahag Stahl G.m.b.h. [1983] 2 AC 34 (both cases involving telexes). In Brinkibon, Lord Wilberforce commented that: "In the case of successive telephone conversations it may indeed be most artificial to ask where the contract was made..." but he concluded that the courts simply have to do their best with the test.

    2.

    The postal rule applies to delayed forms of communication, with acceptances being deemed to be effective at the place and time of sending, provided the offeree correctly addresses and stamps the letter (Adams v Lindsell (1818) 1 B & Ald 681).

    In the Conductive case, Roth J found that the parties had expressly agreed not to incorporate a choice of law and jurisdiction clause, and that it would be artificial to determine the place of the contract by applying the traditional postal rule, which would result in the place of the contract being determined by which party happened to send the fully executed document. The English Civil Procedure Rules (*1.) establish the principle that the English courts should be able to exercise jurisdiction over foreign defendants where the subject matter of the dispute has a sufficient connection to England, and it would be arbitrary to make a decision as to the connection to English jurisdiction simply on the basis of the order in which a document was signed.

    It should be noted that exclusive jurisdiction clauses in agreements may not be watertight. For example, the courts may apply the forum non conveniens test to see whether there are any exceptional reasons for departing from an exclusive jurisdiction clause. This doctrine allows a court with jurisdiction to dismiss a civil action where an appropriate and more convenient alternative forum exists.

    However, having an exclusive jurisdiction and governing law clause certainly does reduce the uncertainty that parties may face if a dispute arises and the contract is silent on the matter. By stipulating jurisdiction and governing law, the parties may avoid wasting time and money in preliminary disputes as to where a matter should be heard, before even being able to argue the issue at hand. Moreover, the parties can actively choose jurisdictions which are practical and convenient, considering, for example, ease of access to the courts (and legal representation) by the parties and other individuals who may be involved in potential litigation, the language of the courts, the ease with which the courts can apply the governing law chosen by the parties, and the enforcement of any judgment or award. Also relevant may be the speed of the litigation process (bearing in mind the backlog of cases which some courts may face), and of course the costs associated with any dispute resolution.

    (*1.)

    The objective of Civil Procedure Rule 6.36 and Practice Direction 6B.3.1 is to enable the court to exercise jurisdiction over foreign defendants where the subject matter of the dispute has a sufficient connection with England. Once the court has looked at the grounds on which the applicant relies, pursuant to Rule 6.37(3) the court must decide, in its discretion, whether England would be the most appropriate forum for the bringing of the claim.

  • 5 Feb 2014 12:00 AM | Anonymous

    Over the past few years, we have seen a fundamental shift in how outsourcing contracts are being delivered. The days of the ‘mega-deals’ are gone, with clients now working with multiple niche suppliers.

    There are a number of reasons for this, ranging from cost reduction, to a desire to be more agile. Adopting a multi-supplier approach offers a number of benefits, with suppliers selected based on their specialist skills in a particular area.

    However, as more organisations opt for the multi-supplier route, a number of questions arise about how to manage the complex relationship between suppliers and client. How do companies best manage the increased number of ‘moving parts’ that need to work together to achieve the necessary business outcomes? And how can each supplier be clear on his or her contributions to those business outcomes? We recently undertook research to get to the heart of this question. State of Relations in Outsourcing, interviewing 200 senior managers and directors who are responsible for outsourcing in some of the UK’s largest companies.

    The findings reveal that the quality of relationship between client and outsourcing partner is at best average. A large gap exists between what clients expect and what suppliers are delivering. As outsourcing moves beyond the old ‘mess for less’ model, the idea of partnership becomes ever more important. There is a real need to rebuild trust so that clients are prepared to empower their partners to make more decisions. This becomes even more critical when using multi-supplier models.

    At the moment, around 75 per cent of organisations manage the SIAM (Service Integration and Management) process internally; yet just 11 per cent feel extremely confident that their organisation has the skills to manage SIAM effectively. Suggesting there is a lack of confidence around managing complex ‘multi-layered’ outsourcing contracts. Twenty nine per cent see the trend going towards outsourcing SIAM, and just over 10 per cent see it being brought, or staying, in-house.

    Employing a broad range of suppliers can present a complex challenge. The key is access to up-to-the-minute information from across the business. No business unit works in isolation; finance affects operations, marketing affects production demand. It is essential to take a holistic view of the business, rather than viewing each unit in isolation. SIAM is all about brining disparate information together. It enables IT services together to seamlessly support an end-to-end business process and assure the outcome.

    Clients and suppliers must work together to ensure the best business outcomes. Suppliers need to show they can deliver a return on investment if they want to win and retain business. To do this measurements and objectives need to be put in place that focus on the achievement of business goals. By tying metrics to business outcomes and strategic business objectives, suppliers are able to show clients where they are adding real value.

    Big data doesn’t need to be a big headache in 2014

  • 5 Feb 2014 12:00 AM | Anonymous

    A report from the European Commission found that 15 per cent of UK firms considered corruption to be a problem when doing business generally, while 46 per cent believed that corruption was widespread.

    The report comes as part of the commissions Anti-Corruption Report into the €120 billion cost of corruption.

    Despite the response less than 1 per cent of respondents said they had been asked to pay a bribe over the last 12 months, with corruption figures far lower than the EU average.

    EU endorse single e-procurement standard

    EU Commissioner Cecilia Malmström said: "Corruption undermines citizens' confidence in democratic institutions and the rule of law. It hurts the European economy and deprives states from much-needed tax revenue. Member states have done a lot in recent years to fight corruption, but today’s report shows that it is far from enough.”

    EU creates new procurement rulings

  • 5 Feb 2014 12:00 AM | Anonymous

    Government departments are being urged to start sharing procurement information across public services, with contracts modified to allow this data sharing.

    The move comes as government seeks to promote cross-sharing and improve the public sector’s procurement process.

    The Cabinet Office has asked that departments ‘immediately’ move to share information and that contracts should be completed on behalf of the Crown rather than by individual departments in order to facilitate the cross sharing of procurement information.

    A Action Note issued to Whitehall departments stated that departments should move to ensure that the government is protected in the event of any disputes and that confidentiality clauses must be introduced to contracts which allow for cross-departments sharing.

    Public and private sector outsourcing challenges

    Whitehall pushes 2013 G-Cloud savings

  • 5 Feb 2014 12:00 AM | Anonymous

    Global sourcing advisory company Avasant has expanded into German markets with a joint agreement with German-based sourcing consulting firm SEPICON AG.

    The relationship will see Avasant provide a service model for subsidiaries and partners, providing SEPICON with increased reach to clients outside of Germany.

    The move will see Avasant bring services to Germany and surrounding territories in Europe, including Austria and Switzerland, helping to enhance the companies European market presence .

    Avasant CEO Kevin Parikh, said: ““I’m very pleased to be collaborating with the SEPICON team. This is truly a symbiotic relationship between two great firms.

    Avasant’s global footprint empowers SEPICON with the ability to offer broad delivery capability and service maturity to clients outside of Germany. In the same vein, this opportunity will permit Avasant to extend its brand across the Central European region.”

    Avasant continues expansion with acquisition of advisory provider

  • 5 Feb 2014 12:00 AM | Anonymous

    The Office for National Statistics has reported that the UK GDP is growing at 1.9 per cent, the fastest rate since 2007.

    Strong performances from the services sector, which contributes more than three-quarters of the UK’s total economic output, have resulted in a 0.8 per cent increase in growth over the fourth quarter.

    The UK economy benefited from reduced unemployment rates and increasing activity in the construction industry from government funded housing projects.

    UK construction records strong growth

    The government has also focused on supporting SMEs in order to improve local economies and raise employment levels.

    The general economic improvements have seen growing confidence in the UK and new investment.

    The director general of the British Chambers of Commerce, John Longworth, said: "Businesses across Britain are growing ever more bullish about their prospects. Our surveys now consistently show business confidence levels not seen for decades."

    UK can add £4bn per year to its economy

    UK services sector reports strong growth

  • 5 Feb 2014 12:00 AM | Anonymous

    Dorset County Council is seeking bids after issuing a tender looking for ICT resources and specialists as part of an ICT services framework.

    The published tender notice detailed that the framework will be used to provide ICT services that cannot be delivered by the council in-house.

    In total the ITC framework contract will be divided into 13 lots covering a range of services, with the council looking to appoint a maximum of three contractors per lot.

    The winning bid will be expected to adopt new technologies and train staff over the 2-4 year life-cycle of the contract and provide services to other public sector organisations.

    Suppliers call for G-Cloud changes

    Government moves to establish application framework

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