Industry news

  • 16 Dec 2013 12:00 AM | Anonymous

    A government committee report has criticised the civil service for its role in managing contracts.

    The parliamentary committee detailed that too much emphasis was being placed on short-term goals and that the civil service was not “equipped to support consistent contract management”.

    The report detailed that failings stemmed from an inability to learn from past mistakes, a failure to plan for long-term change, using large suppliers instead of SMEs and a lack of management skills.

    Liaison Committee chair Sir Alan Beith said: there are systemic failings in civil service contract management. We have raised specific concerns about the paucity of commercial skills, and officials feeling unable to speak truth to power.”

    “We believe that a coherent analysis of the state of the civil service, and the requirements placed upon it, would help to improve governance across Whitehall, and help to eliminate the contract-management failures seen in recent years.”

    Calls for shorter public sector procurement processes

    Wales launches National Procurement Service

  • 16 Dec 2013 12:00 AM | Anonymous

    Three Westminster City Councils, consisting of Royal Borough of Kensington and Chelsea, and Hammersmith & Fulham Council, have agreed to join together to create a shared service IT framework.

    The framework will be managed by Agilisys, who will provide service desk and integration services alongside management services, with the full framework to be in place by autumn next year.

    Westminster City Councillor Melvyn Caplan, Cabinet Member for Finance, Resources and Customer Services, said: “The vision of the Tri-borough programme is combining services to tackle common problems, improve people's lives and make public money go further".

    Councils move to create shared ICT education framework

  • 16 Dec 2013 12:00 AM | Anonymous

    Outsourcing giant Serco is to take a 17 million pound charge after the company recorded three UK loss-making ventures in the health care sector.

    The announcement comes as the company is stripped of its electronic tagging contract with the Ministry of Justice, after allegations of fraud, which resulted in a dip in the company’s share price.

    The announcement contrasts with the 4.9 billion pound revenue that the company made in 2012, with more than half of the figure coming from UK projects.

    Serco group CEO Chris Hyman has since stepped down, with the company looking to regain trust with the UK government.

    Serco CEO steps down after criminal investigation

    NHS launches £100 million fund for innovative IT

  • 16 Dec 2013 12:00 AM | Anonymous

    European SMEs are confident about future growth according to new research by Vodafone.

    Of the 1,700 SMEs surveyed across Europe, more than half said that business was performing at stronger than it had two years ago, with 80 per cent saying that they were confident of growth over the coming two years.

    82 per cent of SMEs cited investment in ITC as having provided direct business benefit, while 88 per cent said that improved customer services had been key to growing their business.

    Vodafone group enterprise chief executive Nick Jeffery said: “It's striking how businesses in towns and cities across Europe share a common view that further investment in technology will be critical to future prosperity."

    Francis Maude calls for SMEs to put pressure on the government procurement process

    UK SMEs favour freelancers

  • 16 Dec 2013 12:00 AM | Anonymous

    United Utilities has awarded Fujitsu with a 10-year deal to provide data centre services.

    United Utilities which provides water and sewerage services in North West England tendered for a supplier to deliver a transformational IT programme.

    Services include the management and support of United Utilities complete data centre framework and the design and provision of a fibre optic network between sites.

    The contract will see the IT giant provide scalable data services in order to help the utilities company as it looks to “increase its overall agility and encourage business growth, while reducing costs" according to United Utilities.

    Fujitsu pledges to attract UK SMEs

    Fujitsu announces creation of 192 jobs in Ireland

  • 12 Dec 2013 12:00 AM | Anonymous

    Security giants G4S and Serco are set to lose their electronic tagging contracts with the Ministry of Justice after an investigation into fraudulent claims surrounding overcharging.

    Capita is set to take over the running of the electronic tagging contract of criminals on an interim basis according to Justice Secretary Chris Grayling, with the firm looking to run the contract permanently.

    Mr Grayling said: "We have signed a contract with Capita to take over the management of the existing electronic monitoring services on an interim basis.

    "This will mean that management of these services, which are now operated by G4S and Serco, will transition to Capita by the end of the current financial year.

    "Under these arrangements, Capita will be using the systems and equipment of G4S and Serco, but the two companies will no longer have a direct role in delivering the service on the ground."

    MoJ rejects £24 million overcharge payment from G4S

    Serious Fraud Office to investigate Serco and G4S

  • 12 Dec 2013 12:00 AM | Anonymous

    Ongoing contracts

    If you already operate a broadly comparable scheme in relation to a contract with some time left to run, you should look now at what you might be liable for at the end of the contract, and consider your options. It may be advantageous to transfer back into the public service scheme now rather than at the end of the contract.

    This will reduce the number of deferred and pensioner members to be left in your scheme at the end of the contract and will also reduce the funding risks over the rest of the contract term. The potential downside is that any current deficit would be crystallised, rather than facing an uncertain future (which could be either a surplus or deficit). The preferred option will depend on your attitude to risk and the size of the contract relative to the organisation as a whole.

    Contracts up for re-tender

    The incumbent contractor needs to understand the obligations it faces under the terms of the existing contract to pay a particular level of transfer value at the end of the contract. Even if they win the contract again, it is likely they will have to transfer staff (and their past benefits) back to the public service scheme.

    The transfer terms out of an existing broadly comparable scheme will be set by the incumbent contractor in line with the provisions of the existing contract, if applicable. The terms for securing the necessary service credits within the public service scheme will be set by the actuary to that scheme. If bidders (including the incumbent contractor) feel that there is likely to be a shortfall between the two transfer amounts, they must request a pricing adjustment within their contact bid supported by a “Reasoned Statement of Need”. In the event that a shortfall does arise in respect of members choosing to transfer their past service, the contracting authority will be required to meet the shortfall. The important point for new bidders is not to inadvertently agree to meet the costs of any shortfall in the previous contractor’s scheme.

    The new guidance does allow for broadly comparable schemes to continue to be used for re-tendered contracts, where this is deemed to be the only viable course of action by the contracting authority. The guidance also allows employees to be offered compensation in lieu of continued membership of their public service scheme or membership of a broadly comparable scheme if neither option is deemed appropriate. In practice, we would expect these exceptions to be invoked in a very small proportion of cases. Where the specific details of staff contracts of employment are problematic (for example requiring benefits broadly comparable to those at the time they left the public service scheme, whereas these schemes will shortly be converting to a Career Average Revalued Earnings basis) then the awarding authority is required to ensure that reasonable steps are taken to amend contracts, or other action taken, to enable the new guidance to be followed.

    Closing down schemes

    Existing broadly comparable schemes will see members transferring out at the end of each contract and no new members coming in, so their employers will eventually need to think about whether (and how) to start decommissioning these schemes. For example, whether there are enough members remaining in the scheme for it to be viable, or whether it is time to consider buying out the remaining benefits with an insurance company. Understandably, there is no suggestion of being able to transfer deferred and pensioner members back into their public service scheme.

  • 12 Dec 2013 12:00 AM | Anonymous

    So the MoD has bombed in its attempt to outsource its procurement arm, Defence Equipment and Support. They were looking for one provider to come in and seal up the holes in the sinking ship - and one provider did.

    Yes, that’s right. In the entire outsourcing industry, only one provider fancied their chances of taking on a £15bn budget, 15000 and making a better job of it than the incumbent civil servant leadership. You’d think there’d be money to be made there - and hopefully, provide Our Brave Boys with some decent, warzone-worthy equipment to do their frightfully difficult job with….but only one provider tables a bid. Can’t say I’m surprised really.

    The worst part is how it cost the MoD £7.4 million to conduct this stark unpopularity contest. Now, £7.4million might not seem a lot of money when your annual spend is £15billion, but to most people it is. From families struggling to put presents under Christmas trees, to virtually every CFO of every company in the world, £7.4million is a huge amount of cash to get absolutely nothing in return for.

    And you can bet that if the MoD had to spend £7.4million pulling the bid together, any interested bidders would have had to spend millions at their end.

    Herein lies one of the biggest problems facing public sector procurement - Competitive Tender has priced all of the competition out of the market. Supply-side has shrunk down to a handful of major players who can afford take the hit, of millions at a time, to go through a process where they might not even get any business at the end of it. Smaller players - no matter how efficient, innovative and market-savvy they may be - are effectively barred from entering the fray.

    With the average procurement running at 18 months, public procurement protocol is too long, unnecessarily complex and widely misconstrued throughout the civil service - leading to a belief that Competitive Tender is the only right and proper way to engage suppliers.

    Informal pre-contract negotiations do not contravene EU Law. They are, in fact, possibly the most valuable tool at a prospective buyer’s disposal. Such talks can save the taxpayer millions of pounds over a cup of coffee. The MoD way would be to fill in hundreds of forms over the next two years, engage legions of consultants, endless meetings…and £7.4millionof taxpayer cash. It’s got to stop.

    Bernard Gray, the Chief of Defence Materiel, has got an unenviable job on his hands, now that the proposed government company will become a multi-sourcing arrangement, with him in the crow’s nest. His journey is an interesting one - he spent 10 years as a journo with the Financial Times and two years as a Director of UBM, a huge publishing and events company. Now, after being involved in reviewing defence policy for the Labour government, he’s ended up in charge of military procurement. Well, it is often said that outsourcing is the accidental profession!

    If he needs any help - and I’m sure he needs all the help he can get - there’s a place at an NOA Public Sector Skills Academy with his name on it.

  • 11 Dec 2013 12:00 AM | Anonymous

    Cabinet Office minister Francis Maude has said that despite “inconsistencies”, the UK is still a “world leader” in digital services.

    The comments during a brief to the Cabinet Office come as the UK’s digital strategy becomes a year old since its 2012 launch.

    While discussing the UK’s position as a digital leader, Francis Maude pointed out the comparison between the launch of the U.S. Healthcare.gov website and the UK GOV.UK domain.

    Mr Maude, said: “We have got international recognition. When the Obamacare website got released to universal criticism it was interesting that quite a lot of the commentary said: why didn’t they do what the British government is doing?” He added, “They did it the old fashioned way. We have gone from crap at this stuff to being recognised as a world leader.”

    While the digital strategy has seen wide change within the public sector, the program has been delayed, with the final transition of departments to the GOV.UK domain now being extended from a deadline of March 2014 to July 2014.

    Government Digital Services executive director Mike Bracken said: “we should feel more proud of a year that has seen services improved, taxpayer money saved, civil service digital capability boosted and a greater variety of partners and suppliers working with government.”

    Calls for shorter public sector procurement processes

    Public sector procurement facing ‘crisis of confidence’

  • 11 Dec 2013 12:00 AM | Anonymous

    High profile IT projects will be pressured to deliver increased visibility in 2014, as businesses look to protect against IT failures according to predictions for next year.

    Data analytics company ExtraHop has revealed that its top predictions for next year are that businesses will look to develop insight into IT programmes in order to protect against service disruption after publicised IT industry failures, including downtime for the U.S. Healthcare.gov website and IT systems used by RBS and NatWest.

    ExtraHop predicted that businesses would move to treat their IT services with the same managed approach employed across other key areas. Businesses are also increasingly likely to employ a variety of analytics sources in order to monitor applications.

    Jesse Rothstein, CEO, ExtraHop, said: “As these technologies become more sophisticated and line-of-business stakeholders demand rapid adoption, IT teams must take an operations-oriented, business-minded approach to deployment and management. In this way, IT organisations can ensure business-critical performance, availability, and security.”

    IT spending to break £75 billion barrier

    IBM acquires analytics firm for network monitoring

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