Industry news

  • 10 Oct 2012 12:00 AM | Anonymous

    US based World BPO Forum Community have partnered with the publishers of Professional Outsourcing Magazine, Purple Cow Media, in a move which will see the publishers become the European media partner for the Community.

    The partnership will see a range of cross party services provided by the two companies, including software and online services from the Community and content relating to World BPO Forum Community interests from Purple Cow.

    Director of Purple Cow Media, Jonathan Yarlett, said: “Having experienced firsthand what both the Forum and Community offer, it is clear that our principles of independent research, expert analysis and thought leadership are equally matched by everything the Forum stands for and is trying to achieve.”

  • 10 Oct 2012 12:00 AM | Anonymous

    After a protracted period of negotiation, the UK governmental plan to invest £530 million in local authorities to provide super-fast broadband, is to be green-lighted by the European Commission.

    The funding is designed to develop comprehensive coverage of superfast broadband in rural areas, through fibre optic networks.

    Issues regarding the roll-out have included criticism aimed at the lack of competition, including a report from the House of Lords Communications Committee, which highlighted BT’s dominance of broadband contracts.

  • 10 Oct 2012 12:00 AM | Anonymous

    Industry giants BAE Systems and EADS have abandoned a proposed merger worth £25 billion.

    In a joint statement the two businesses said that stakeholder concerns including the involvement of the UK, France and German governments, had meant that a agreeable position could not be reached before the 5pm deadline.

    The announcement stated that: "It has become clear that the interests of the parties' government stakeholders cannot be adequately reconciled with each other or with the objectives that BAE Systems and EADS established for the merger".

  • 9 Oct 2012 12:00 AM | Anonymous

    The UK Government have provided funding for the development of a new broadband development project from the University of Surrey, totalling £35 million.

    The confirmed funding will promote the University of Surrey’s research in creating 5th generation cellular communications.

    The new centre due to open in mid-2014, has been called by Professor Rahim Tafazolli of the University of Surrey, “the single biggest opportunity for the UK to regain a world leading position in the development of 5G technologies and for the development of vibrant businesses around the technologies.”

  • 9 Oct 2012 12:00 AM | Anonymous

    Barclays is to buy ING Direct UK after the Dutch group seeks to repay bailout loans taken during the European financial crisis.

    The deal is expected to be confirmed in the second quarter of 2013 and would see Barclays acquire 1.5 million customers from the deal and increase its mortgage holdings by £5.6 billion.

    Ashok Vaswani, head of Barclays retail and business banking arm in the UK, said: "We intend to maintain the high standard of service and honour the existing terms and conditions have experienced with ING Direct UK."

  • 9 Oct 2012 12:00 AM | Anonymous

    Research from the DatacenterDynamics 2012 Global Census has revealed that datacentre energy demands have increased by 63 percent in the last 12 months.

    Power requirements have jumped from a global demand of 24GW in 2011 to 38GW in 2012, with carbon emission regulation failing to stem rising usage.

    The research points towards a trend of increasing power demand, raising concerns over power availability and rising costs.

  • 9 Oct 2012 12:00 AM | Anonymous

    British American Tobacco (BAT) has selected BT to provide networking managed services, in a deal worth $100 million.

    The contract will see the communications giant provide services to nearly 1,000 sites over 119 countries.

    Networking services will include infrastructure services including, security services and remote access capability.

    Phil Colman, CIO for BAT, said: "We were impressed with BT's extensive global network, its ability to improve services continuously through innovation, and its in-country resources, particularly in the Asia Pacific and Latin America regions."

  • 9 Oct 2012 12:00 AM | Anonymous

    With growing pressure in the public and private sector for improved asset management, organisations undoubtedly need to improve the quality, accuracy and timeliness of asset information. Relying on an annual audit – at best – is simply not good enough. Whilst many have been deterred from more frequent checks by the laborious and costly task of a manual audit, the latest generation of Radio Frequency (RFID) technology fundamentally changes the time/cost equation.

    Active RFID tags are still unaffordable and unrealistic for all but the most expensive assets; but passive RFID tags cost little more than barcodes. Requiring no line of sight, the tags transform the speed and ease of scanning; organisations can both simplify the process and embark upon the more frequent audits required to improve asset management decision making.

    Finance departments are becoming increasingly more accountable for the fixed asset base, says Karen Conneely, Group Commercial Manager at Real Asset Management and can benefit greatly from the use of today’s technology. From reducing annual audit fees to enabling better decision making regarding the acquisition of new assets and driving down insurance premiums, RFID tags can provide a platform for transforming the management of the asset register.

    Maximising Value

    As the recession continues, maximising asset value has become a core component of business planning. Any business that can minimise asset duplication, extend the lifespan of key items and reduce wastage through theft or damage can demonstrate measurable bottom line benefits.

    This improvement can only be achieved with effective asset management processes; yet many organisations still struggle to routinely check and locate critical items. For the finance team tasked with valuing the asset base, changes in location, usage and disposals will often only come to light during a physical audit – which is often too late to improve asset management decision making or flag up trends in behaviour that may be resulting in asset damage or loss.

    There is clearly a strong argument for improving the frequency and accuracy of the physical audit. But the traditional tool for this process – the barcode – has limitations that undoubtedly result in fewer audits being conducted.

    Line of Sight

    To read a barcode demands line of sight, either requiring it to be located in a highly visible position on the asset – which is not always ideal – or demanding the auditor crawls underneath furniture or interrupts individuals using equipment. Indeed, in many schools and offices, organisations have had to move barcodes from a visible location on the front of IT equipment, for example, due to risk of damage – both wilful and accidental. Yet this then means anyone undertaking a physical audit must interrupt the user to scan the barcode – either affecting productivity or, more likely, resulting in an incomplete audit. Similar problems affect care homes or the leisure industry, where organisations prefer not to publicise the use of barcodes for aesthetic reasons and opt for a less obtrusive location on valuable assets.

    The time taken to complete the audit, as a result, is longer than desired. In contrast, the latest generation of affordable passive RFID tags does not require line of sight; nor is it affected by the spills and scratches that damage barcodes. And whilst organisations have been deterred from adopting RFID due to the high costs associated with active tags, the cost of passive RFID tags is now almost on a par with barcodes.

    The leap forward in usability and control is significant. Depending on the quality of the scanner, a single scan can pick up all tagged items within a 2 to 3 square metre space, enabling an individual to rapidly audit each room, registering multiple assets without any interruption of staff, patients or guests. The RFID tags can be located anywhere on the asset, removing the risk of damage; and with no need for line of sight, the process is up to ten times faster than a barcode based audit, significantly reducing the cost. In addition, as each item is scanned, it can be matched with the asset register to verify not only its existence but its correct location.

    Audit Frequency

    When combined with effective asset management software, the passive RFID tag also provides the chance to impose control over the audit process. Organisations can lock down the system, preventing any amendments being made during the audit. By taking this approach, a company can provide scanning tools to junior personnel who can walk and scan around the building, hospital or retail store with no requirements other than the ability to provide basic location information to the system. The collected information can then be validated at a later date, using the asset management software to highlight missing or moved assets.

    Alternatively, a company can empower an individual to add information during the audit process, such as the serial number of a laptop, to build a more detailed asset register. Both models have value; by providing a proactive, easy to use way of verifying asset status and location, finance can devolve the responsibility for asset management to department heads, ensuring that asset information is regularly updated and accurate to drive better decision making.

    Financial Incentive

    The benefits associated with more frequent physical audits extend beyond creating an opportunity to maximise asset value. With accurate, provable information on asset status and location organisations can negotiate better insurance premiums and, critically, minimise delay when placing an insurance claim. Accurate asset information also plays an important role in company acquisition and merger negotiations, ensuring the business is correctly valued.

    With an accurate, up to date asset register, companies will also see the cost of compliance reduce. The ability to demonstrate that a high proportion of the assets on the balance sheet are not only on the register but actually in the expected location is a key requirement in driving down the annual audit fee.

    However, the key benefit is, without doubt, the opportunity to increase asset insight. Exploiting RFID passive tags enables organisations to de-skill the process and embark on far more regular audits without incurring additional costs. With organisations across every sector, from the NHS to education, leisure to manufacturing, looking once again at opportunities for reducing costs, the spotlight is on maximising asset value: and it is those organisations that can transform improved accuracy and timeliness of asset information into better decisions that will extend asset life, reduce wastage and deliver measurable bottom line value.

  • 9 Oct 2012 12:00 AM | Anonymous

    How will a multi-national company benefit from outsourcing parts of its operation to Egypt post the Egyptian revolution? I hear this question being asked by investors looking to outsource their business operations. At ITIDA, we’re confident that Egypt’s location, solid infrastructure, cost benefits and talent set it apart and continue to make it an ideal outsourcing destination for multinational companies.

    Following on from my last post, Building on stability for growth, I want to take a quick look at each of these attributes in turn and explain how they make up Egypt’s value proposition. Beginning with its geographic location UK Trade and Investment recently described Egypt’s location as “hard to beat.” At the crossroads of Europe, Africa and Asia, and with flights to European cities being on average only four hours, Egypt is ideally connected to international markets.

    An additional geographic benefit is that the world’s major subsea telecommunications cables run along the north coast of Egypt, making phone and internet access quick, easy and highly competitive in terms of operational cost. Our infrastructure and connectivity is scalable and the country is presently investing in network upgrades to offer fourth generation broadband.

    We provide a great infrastructure with world-class business hub facilities. Smart Village, just outside Cairo, currently accommodates the needs of over 100 companies and 22,000 professionals in high-tech facilities and expects to host over 600 companies and 100,000 professionals by 2014. Investors include Microsoft, Vodafone, Ericsson, IBM and Alcatel-Lucent – successful multinationals, with high expectations who remained throughout the Egyptian revolution. Adding to the success of the Smart Village, a new 35,000 seat development for Contact Centers is now open at Maadi Park in Cairo, hosting major centers such as Sykes and IST, in addition to large local vendors Xceed and Raya.

    The cost of doing business in Egypt remains highly favorable, and despite some investor skepticism, economic outlook is positive. This year Egypt saw continued growth in the ICT market with the industry reaching $1.4 billion in export revenue and gaining recognition from international organizations such as the United Nations Conference on Trade and Development (UNCTAD). This continued growth and recognition from key industry experts reaffirms Egypt’s confidence of achieving IT export revenues of $10 billion by 2020.

    What I am most proud about, and what lies at the heart of Egypt’s outsourcing offer, is its talent. We benefit from a strong, sustainable pool of home-grown talent that is technologically skilled, multi-lingual and entrepreneurial. Egypt produces more than 425,000 graduates each year with around 60,000 business and commerce graduates, and 31,000 fluent in western languages.

    ITIDA works closely with local universities and multinational companies to provide students with world-class training. This year Future University Egypt joined SAP’s acclaimed University Alliance Program. We also launched a Technology Innovation Center in Cairo and a Graduate Program to drive communication and technology innovation in Egypt. In addition to these developments, as part of the EduEgypt initiative, the country has created around 28,000 BPO and ITO training graduates, and 200 certified BPO trainers – skills ready and waiting to be utilized by business.

    I am very pleased that the National Outsourcing Association has acknowledged ITIDA’s efforts to educate the next generation, by shortlisting us in the Skills Development Programme of the Year category at this year’s NOA Awards.

    The appointment of a democratically elected president has brought an increased confidence to Egypt and I hope this short snapshot helps to demonstrate that Egypt is experiencing a period of renewed stability and growth and continues to be an attractive global outsourcing destination. I’m keen to hear your thoughts.

  • 9 Oct 2012 12:00 AM | Anonymous

    The Sourcing Specialist 2 – IT Hardware

    It time for the second of our Sourcing Specialist guest blog posts. Alun Morris, Sourcing Consultant at Wax Digital, outlines the nuances of sourcing common but non-core spend categories, that often get overlooked in the mêlée of driving best value from core business spend. This week: IT hardware.

    The spectre of Moore’s Law, coupled with greater IT purchasing choices and the impact of trends like BYOD has revolutionised IT hardware sourcing.

    What brand of system is going to deliver the right performance and the right price has little individual bearing on the sourcing team’s success. From building data centres, to co-location, to cloud, understanding the respective merits of different approaches and balancing interrelated factors such as real estate, support, maintenance and obsolescence is now critical.

    Of course there are many (and growing) choices of IT supplier that can provide the full solution. Even if this approach is your final choice, being able to deconstruct the category and look at its component parts when sourcing is good practice for achieving best value.

    Assessment of market forces, such as steel price changes, shortening product lifecycles and the total cost of owning IT versus virtualisation or rental are also vital. It goes without saying that sourcing must work in partnership with IT so that best value decisions are based around strategy and objectives. Consideration must be made for issues like information security, business process efficiency and staff productivity too.

    Due to IT becoming an increasingly service orientated market it’s important to know exactly what you are paying for and if its matches your needs. Best value may well be achieved from a single IT solution provider providing products, installation, training and maintenance. But there can be many variants in service levels and these must be clearly identified to properly evaluate and compare options during the tender process.

    Of course many organisations’ IT departments already have relationships with an array of IT resellers and vendors; these should be respected if they are strong and successful. However existing suppliers should also be invited to compete for business. eAuctions are effective here as they allow hardware requirements to be split into lots in order to source critical inventory at best price.

    As we saw with IT Consumables there are many deciding factors and total cost considerations that impact what really drives best value in IT hardware. Casting a wide net initially helps you to evaluate different approaches. Then once your preferred model is chosen applying tactical sourcing skills will ensure the right balance of business value and performance.

    Next time: Professional Services.

    In the meantime you can find out more about sourcing IT hardware and other non-core categories in this ebook dedicated to the subject.

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