Industry news

  • 9 Mar 2012 12:00 AM | Anonymous

    The government is working with industry specialists to introduce a nationwide smartcard for use with all railway systems. The scheme will be similar to the Oyster system that currently exists in London.

    The move follows a report by Sir Roy McNulty on rail reform, which identified inefficiencies worth £2.5 to £3.5 billion per year.

    Transport Secretary Justine Greening: "It's time to bring fares out of the 1970s and into the 21st century. We will expand smart tickets to give more passengers the kinds of benefits travellers in the capital already enjoy with Oyster cards. Working with industry, we will roll out smart ticketing across England and Wales and also across different operators, increasing convenience for passengers."

  • 9 Mar 2012 12:00 AM | Anonymous

    IT services and consultants Mahindra Satyam today announced the 100% acquisition of BPO firm vCustomer’s International operations for USD 27Mn. This is the first 100% acquisition by Mahindra Satyam since it became part of Mahindra Group.

    Mr. C P Gurnani, CEO - Mahindra Satyam, commented: “This is a landmark moment in Mahindra Satyam's resurgence and reflects our investment appetite to enhance domain depth and global scale, across diverse verticals. The focus and operations of vCustomer maps perfectly with our global operating model - allowing for seamless integration and smooth transition of processes and associates.”

    The acquisition will allow Mahindra Satyam’s BPO operations to move into other verticals such as Retail and Consumer Technology.

  • 9 Mar 2012 12:00 AM | Anonymous

    The government has doubled its contracts with SMEs. Increased purchases has seen investment rise from £3 billion to an expected £6 billion by the end of the financial year.

    As the government reallocated its spending away from multinationals, 14pc of Whitehall's annual £44bn budget was secured by SMEs this year, up from 6.5pc in 2010.

    Dr Tim Bradshaw, CBI Head of Enterprise and Innovation said: “The progress which the Government has made enabling SMEs to supply it with goods and services, whether directly or through supply chain partners, is to be welcomed. Winning a contract to supply goods and services to the Government can provide a vital springboard for businesses looking to expand their operations. It is positive that the Government is becoming more open to the potential for innovative ideas and delivery from companies of all sizes.”

    Francis Maude, the Cabinet Minister, said shifting more government work to SMEs would help generate growth and jobs in the UK.

  • 9 Mar 2012 12:00 AM | Anonymous

    Enterprises that undertake serial M&A or outsourcing activity can find themselves with a diverse workforce with differences in pay and other terms and conditions of employment applying to different categories of employees across the business. This can lead to inefficiencies such as the cost of administering different benefit plans as well as dissatisfaction amongst groups of employees who consider themselves to be, rightly or wrongly, worse off than their colleagues. For this reason, we are often asked to help with developing and implementing plans designed to harmonise terms and conditions of employment across a client's business.

    Each harmonisation plan must be carefully considered. In the UK an employer's ability to make changes to an employee's terms and conditions of employment has always been challenging, particularly where an employee transfers pursuant to the Transfer of Undertakings (Protection of Employment) Regulations ("TUPE Regulations"- similar laws apply across the European Community although there can be marked differences.)

    This can be frustrating for an employer trying to integrate the new transferred employees into its existing workforce - because managing employees on different terms can often lead to issues in the workplace - and employers also need to provide a pay and benefits system which is not unlawfully discriminatory.

    The UK government purported to provide a solution to this problem when it revised the TUPE Regulations in 2006. The 2006 regulations allow changes to be made to an employee's contract (albeit with the employee's consent) if they are unconnected to the transfer. Alternatively, if the changes are connected to the transfer they are still permitted if they are for an economic, technical or organisational ("ETO") reason entailing a change in the workforce.

    However, the reality is that the employer's ability to make changes to terms and conditions of employment for the purpose of harmonisation is very limited. There are a number of cases which have held that the desire to achieve harmonisation is usually connected to the transfer itself and the ETO defence will not apply unless the employer can point to a workforce reduction or change in the employee's function.

    However, a recent decision may signal that the courts are becoming more willing to allow employers greater flexibility to make changes to terms and conditions where the employer can demonstrate that the harmonisation is driven by business reasons such as standard industry practice or business efficacy rather than by reason of the TUPE transfer.

    In Smith and Others v Trustee of Brooklands College [2011] it was held that the decision to harmonise employees' terms post a TUPE transfer was lawful because it was to reflect standard industry practice and was not because of the transfer or a reason connected with the transfer. Similarly, in the recent case of Enterprise Managed Services Ltd v Dance & others UKEAT/0200/11 the employer required changes to the transferring employees' terms and conditions relating to their hours and performance related pay to meet a pre-transfer productivity requirement under their contracts of employment.

    The employer dismissed those employees who did not agree to the changes. At the Employment Tribunal, the majority Tribunal held that the employees were automatically unfairly dismissed because the employer wanted to harmonise the employment terms and conditions (which as a consequence would improve productivity) even though it also found that the requirement to improve productivity was a pre-transfer requirement under their employment contracts. On appeal, the Employment Appeal Tribunal (EAT) found that the majority Tribunal decision was flawed because it was inconsistent. Instead, the EAT agreed with the minority tribunal decision that the changes to the employees' terms were made to improve productivity and were not driven by the desire to harmonise terms and conditions of employment, even though this was the consequence.

    Essentially this was a reversal of the sequence of events put forward by the majority Tribunal judges. However, whilst this was a sensible approach by the EAT, this case should be viewed with caution as the EAT did not substitute the Tribunal decision with its own finding but instead remitted the case to a fresh employment tribunal to decide, leaving it open for another tribunal to come to a different decision.

    While there will come a time when it will be safe to make agreed changes to employees' contracts on the basis that with the passage of time the link to the transfer is broken, there is no 'rule of thumb' or defined period of time used by the courts or specified in the TUPE Regulations after which it is safe to make this assumption. In the case of London Metropolitan University v Sackur 2009 the court held that a two-year interval was not sufficient to break the link between the contract change and the transfer, and the desire to harmonise terms and conditions could be traced back to the original transfer.

    Until the courts or government are prepared to provide clearer guidance on when it is safe for employers to harmonise terms and conditions of employment following a TUPE transfer, employers embarking on this exercise should proceed with caution. While beneficial changes or giving employees some form of consideration may keep them happy and minimise the risk of claims, if challenged, any change made solely or principally because of the transfer or a reason connected with the transfer that is not for an ETO reason entailing a change in the workforce will be void, even if the employees had consented to the changes. If such changes result in dismissal, the employees would (subject to meeting the qualifying conditions) be automatically entitled to claim unfair dismissal.

  • 8 Mar 2012 12:00 AM | Anonymous

    Telefonica, the telco that owns O2 in the UK, is creating 750 new graduate jobs as part of a project to grow entrepreneurial talent in Europe.

    José María Álvarez-Pallete, CEO at Telefónica Europe said:"Just doing business is not enough. The economic environment is not going to help us. There are significant macro-economic challenges. There is a lost generation. A highly talented youth population is losing faith, and this worrying as they represent the future. In Europe, if we do nothing innovation will not happen in Europe."

  • 8 Mar 2012 12:00 AM | Anonymous

    A report by the National Audit Office (NAO) reveals shared services are failing to failing to deliver value for money.

    The NAO examined five shared services: the centres used by the Department for Work and Pensions (DWP), Ministry of Justice, Department for Transport (DfT), Research Councils UK and the Department for Environment, Food and Rural Affairs.

    It found the cost of building and operating the centres ran £0.5bn over the allocated £1.4bn budget, while the £159m of savings that the centres were expected to generate by the end of 2010-11 didn't materialise. Only one of the centres broke even, while the two remaining centres generated a cost of £255m.

  • 8 Mar 2012 12:00 AM | Anonymous

    John Lewis has highlighted the importance of 'Innovation in a Changing Market' in its annual report.

    John Lewis Partnership, which has more than 75,000 staff in Britain, said in a statement that it would pay all workers an additional 14 percent of their salary from a bonus pot of £165.2 million ($260 million, 198 million euros). Charlie Mayfield, Chairman of John Lewis Partnership, commented: "We have achieved a good sales performance in a tough year for the economy. Profits are lower than last year, but better than expected and I'm delighted to announce that all 81,000 Partners will be receiving a bonus equivalent to over 7 weeks' pay."

    Profound changes are taking place in the retail sector and importantly this was a year when we upped the pace of innovation and investment. That came at the price of some short-term profit but leaves us in a good place at the start of this year."

  • 8 Mar 2012 12:00 AM | Anonymous

    Citigroup has announced it has entered into an agreement with IBM to explore possible uses for IBM Watson. Under the agreement, Citi will examine the use of deep content analysis and evidence based learning capabilities found in IBM Watson to help advance customer interactions, and improve and simplify the banking experience.

    Citi is working to be the leading digital bank, providing customers with the latest technology to enhance and facilitate service. Citi will evaluate ways that IBM Watson technologies can help analyze customer needs and process vast amounts of up-to-the-minute financial, economic, product and client data.

    "At Citi, we are constantly developing new, innovative ways to better serve our customers' financial needs," said Don Callahan, Citi's Chief Administrative Officer and Chief Operations & Technology Officer. "We are working to rethink and redesign the various ways in which our customers and clients interact with money. We will collaborate with IBM to explore how we can use the Watson technology to provide our customers with new, secure services designed around their increasingly digital and mobile lives."

  • 8 Mar 2012 12:00 AM | Anonymous

    HCL Technologies Ltd (HCL) has signed a five-year outsourcing agreement for IT infrastructure services with Helsinki-based UPM.

    As part of this agreement, HCL will provide data centre, end-user support, network services and professional IT services to UPM. HCL will also set up a data centre in Finland and strengthen its existing Espoo Delivery Center to provide the services.

    The deal value is estimated to be $300 million, according to information given by the company to the BSE.

  • 7 Mar 2012 12:00 AM | Anonymous

    Yahoo is planning a major reorganization that could result in “thousands” of layoffs.

    New CEO Scott Thompson, who joined the company following the departure of Carol Bartz last fall, has embarked on a mission to get Yahoo’s house in order. As part of that effort, he has brought in Boston Consulting Group to help identify the company’s strengths and best position it for the road ahead.

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