Industry news

The global Business Process Outsourcing (BPO) industry is projected to reach US$215.9 Billion by 2026 at a compound annual growth rate (CAGR) of 5.2% between the next four years.

According to a new market study by market research company Global Industry Analysts (GIA), this rapid increase is attributed to the growing desire of global businesses to rationalize costs and address issues such as shortage of skilled personnel.

Read the full article here

Business Process Outsourcing (BPO) consulting services provider Impact SourcingCX was recently launched to provide solutions for clients in the United States.

Impact SourcingCX founder and CEO Stuart Discount explained that he created the company to offer “access to business process outsourcing in parts of the world where we can provide desperately needed social and economic impacts.” 

Read the full article here

The global software development outsourcing industry is projected to increase by 70% between 2022 and 2023, according to tech services provider Commit.  

Outsourcing tech talent is becoming an essential ingredient for success, but the benefits are perceived differently across roles and organizations. Commit found that while HR leaders see the top benefit of outsourcing as cost savings (48%), CTOs perceive outsourcing as a key to quickly scaling (42%). However, regardless of the role, the greatest concern over outsourcing talent is the quality of work (56%).

Read the full article here

Computacenter has released a very impressive set of results this morning, with top line Group revenue up 26.9% (constant currency) to £5.2bn and a 31.5% increase in adjusted profit before tax. Indeed, adjusted profit before tax has doubled in the three years since its 2018 results.

Read the full article here on TechMarketView.com

As announced in a Ministerial Statement by the Minister for Media, Data, and Digital Infrastructure, Julia Lopez, the UK Government has made another step in its journey towards making digital identities as trusted and secure as official documents like passports and driving licences.

Read the full article here on TechMarketView.com

Indian IT service provider TCS has opened an innovation centre in Sydney and is investing in local talent to meet the digital transformation needs of Australian organisations.

ikram Singh, country head of TCS Australia and New Zealand, said that the centre will provide support for organisations that want to innovate at scale, whether it is ramping up their cloud adoption or solving a business problem through technology.

Read the full article here on ComputerWeekly.com

US headquartered technology holding company, SS&C completed its acquisition yesterday of UK Robotic Process Automation (RPA) software specialist Blue Prism. The £1.24bn deal was first announced back in November and sees the Warrington headquartered RPA pioneer become the latest UK tech starlet to leave the London market. The new combined entity will operate as SS&C Blue Prism, and report to Mike Megaw, Managing Director, Business Process Automation.

Read the full article here on TechMarketView.com

BT is teaming up with Google Cloud so it can tap into its portfolio of data analytics and artificial intelligence services, and revamp its customer experience

Specifically, BT will be drawing on the Google Cloud portfolio of infrastructure, artificial intelligence (AI), machine learning and data analytics services to digitally transform its business.

Read the full article here on ComputerWeekly.com

Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa.

Having already established itself in South Africa since early 2020, Quantanite has experienced rapid growth in the region, acquiring some 30+ clients over the past 2 years and employing over 400 employees. With projected growth ambitions drastically exceeded, the company has today opened its new state of the art facility in Sandton, a financial centre of Johannesburg which forms part of the City of Johannesburg Metropolitan Municipality.

Read the full article here

Multinational professional services company Accenture recently announced that it will discontinue doing business in Russia as a result of its continued attacks on Ukraine. 

In a statement, the company said that they stand “with the people of Ukraine, governments, companies, and individuals around the world calling for the immediate end to the unlawful and horrific attack on the people of Ukraine and their freedom.”

Read the full article here on Newsroom.accenture.com