Industry news

Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers.

Read the full article on the Cision here.

In the UK, half of the country's police forces are now using software provided by US-Israeli firm Nice to cut down on the time taken to collect video evidence, and then store it securely in the cloud.

One of our member, Teleperformance, was named on this article as a leading global provider of call centres for companies and health providers.

The latest BPS Operations Supplier Prospects looks at the Top Ten leading players (by revenue) in the UK SITS BPS Operations market, and assess what they will need to do to be successful now and beyond.

Read the full article on TechMarketView here.

NTT Data has launched a dedicated insurance website, emphasising NTT Data’s longstanding experience within the sector alongside its capabilities as an innovation partner.

Read the full article on TechMarketView here.

Distributed addresses a very real and pressing need within the digital skills market. The start-up offers clients access to a distributed workforce (that can be located anywhere) of qualified and vetted freelance coders and developers that organisations can deploy on their digital projects.

Read the full article on TechMarketView here.

Today IBM announced its intention to spin off the Managed Infrastructure Services unit of its Global Technology Services division into a new public company (“NewCo”), creating two industry-leading companies.

NewCo will be the #1 managed infrastructure services company, entirely focused on next-generation managed infrastructure services and service delivery excellence.

IBM will be the #1 hybrid cloud platform and AI company with $59B in revenue, bolstered by the acquisition of Red Hat. IBM will deliver significant value while accelerating the business transformation toward cognitive enterprise with a comprehensive suite of services.

You can learn more about their announcement here

Please click here to view the Advisor Relations Newsletter.pdf

The new rules distinguish between high and low risk AI systems

For AI deemed to be high risk, member states would have to apply far more oversight, including the need to appoint assessment bodies to test, certify and inspect these systems.

Read the full article on the BBC News – Technology site Here

Fido Alliance’s device onboarding protocol will automate the process of connecting internet-of-things devices to device management platforms while improving security.

“Businesses recognise the huge potential of the IoT and the enormous benefits it can bring to manufacturing, retail, healthcare, transportation, logistics and more.”

Read the full article on the ComputerWeekly site here. Please note to view the full report you will need to be a subscriber to the ComputerWeekly website.

The latest BPS Operations Supplier Prospects report looks at the Top Ten leading players (by revenue) in the UK SITS BPS Operations market, and assess what they will need to do to be successful now and beyond.

Read the full article on the TechMarketView site here. Please note to view the full report you will need to be a subscriber to the TechMarketView website.

First quarter results from Amazon show that Amazon Web Services grew 32% in the first quarter of FY21. That’s good going, beating Q4’s 28% growth rate and matching Q1 of last year. Net sales came in at $13.5bn, which translates to a $54bn annual run rate.

Read the full article on TechMarketView here.