Previous Events

  • 21 Apr 2020 1:31 PM | Francesca Devonshire (Administrator)

    Held on Tuesday 21st April

    The webinar is available for viewing here, should you like a copy of the presentation deck, this can be accessed here

    COVID-19 and the resulting global lock down has put a huge strain on service delivery around the world. Call centres in India, the UK’s biggest delivery destination, almost closed overnight, with limited contingency planning for a wholesale, global close down.

    Some industries, such as travel and tourism, suspended nearly all operations, yet other industries, such as ecommerce have experienced a massive upturn. As a result, some services have effectively been mothballed whilst others asked to ramp up activity significantly overnight. There are ways of doing this correctly.

    The GSA urges companies to follow industry best practice at this time. This is not a time for short termism and knee jerk reactions. Business will come back and companies and individuals will remember how they were treated at this time.

    To help the industry navigate the storm the GSA is held an online tutorial on how to manage relationships to industry best practice even at times of crisis. This covered:

    • Relationship management is a combination of science and art
    • How to grow trust even in times of crisis
    • Governance problems
    • Managing fluctuating performance
    • Review of risk approach
    • Disaster recovery, business continuity and exit plans

    This is the first in a series of at least 4 online tutorials was delivered by GSA's Associate Director of Professional Development, Chris Halward, and featured the below guest speakers:

    • Steve Watson, Principal Consultant, Peru Consulting
    • Mark Crichard, Partner, RPC
    • Ravi Veerasubramanian, GSA Council Member and Managing Consultant, Gibbs Hybrid
    • Mark Devonshire, GSA Chairman and VP and Head of Client Delivery for EMEA/Latam, NTT Data Services
  • 1 Apr 2020 5:03 PM | Debbie Mackay (Administrator)

    Webinar held on Wednesday 1st April

    You can view the webinar here, if you would like a copy of the presentation this can be found here.

    So yes, we are all in a tail spin, but we will come out of this. Here at the GSA we are here to assist our membership and broader community navigate the immediate pressures of this crisis, but also want to help our members keep an eye on the future to be in the best possible shape moving forward.

    Strategic sourcing is playing a pivotal role in helping companies through this. Good partnering, robust tech and a focus on access to talent and employee well-being have never been more important.

    The GSA is bringing together subject matter experts from across the strategic sourcing industry to share insights and best practices on these critical issues in

    a live webinar.

    The expert panel on the webinar will be chaired by Kerry Hallard, CEO of the GSA, and will cover:

    Contract issues at a time of crisis- Tom Bridgford, Partner and Head of Outsourcing, Eversheds Sutherland

    • Key contract challenges caused by Covid 19
    • Force Majeure
    • Immediate steps
    • Long term considerations

    Use of on-demand talent to supplement your workforce – George Gallant, Comms Lead, EMEA,  Topcoder (Wipro)

    • Engaging gig workers to deliver technology 
    • Challenges faced with remote working
    • Business as usual

    Cyber security – the increased threat in COVID-19 - Mathew Newfield, CISO, Unisys

    • Added vulnerabilities with increased working from home
    • New scams from fraudsters
    • BYOD
    • Updating policies into the future

    Wellness in the workplace in these stressful times - Joe Williams, Supplier Governance Manager, Aviva

    • What organisations can do now
    • Actions in the short term to ensure well being
    • Learnings to take from reduced travel and more homeworking to improve how we work going forwards.

    Partnering for the future - Mark Devonshire, VP and Head of Customer Delivery, NTT Data Services

    • Maintaining a healthy relationship in difficul times
    • Fairness in terms of upscaling, down scaling, payment holidays, etc

  • 12 Feb 2020 5:43 PM | Debbie Mackay (Administrator)

    Webinar held on 12th February 2020.

    You can view the full webinar here, the presentation deck can be viewed here.

    The GSA is delighted to announce the launch of the beta version of its Partner Platform

    The objective of the Partner Platform is to present an open and unbiased view of the performance of service providers.

    We wish to eradicate cowboys from our industry and believe the sharing of real-life experiences will help do just that.

    We wish to give our members confidence that they are partnering with quality providers and believe the Partner Platform will provide that reassurance.

    We wish to provide the broader sourcing eco-system with a platform to promote their brands and their capabilities – a broader more blended eco-system can deliver dividends to the community 

    • The Partner Platform will over time build up a rating of the different attributes of service providers
    • The Partner Platform will share open and honest reviews from published customers
    • The Partner Platform will dynamically update leader boards based on latest reviews
    • Those reviewing are committing to be part of an engaged community that are open and willing to share insights
    • All reviews are verified to be from bonafide customers
    • Service providers can be selected on a number of different criteria to assist with the development of long lists: region; size; service lines
    • Matching service providers can be presented by their ranking score, the number of published reviews or by GSA affiliation
    • Every service provider is invited to participate in uploading an insightful and accurate profile of their business and assist in keeping it up to date, working with our content team 
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