THE HOME OF THE GLOBAL SOURCING STANDARD
Held on Tuesday 21st April
The webinar is available for viewing here, should you like a copy of the presentation deck, this can be accessed here
COVID-19 and the resulting global lock down has put a huge strain on service delivery around the world. Call centres in India, the UK’s biggest delivery destination, almost closed overnight, with limited contingency planning for a wholesale, global close down.
Some industries, such as travel and tourism, suspended nearly all operations, yet other industries, such as ecommerce have experienced a massive upturn. As a result, some services have effectively been mothballed whilst others asked to ramp up activity significantly overnight. There are ways of doing this correctly.
The GSA urges companies to follow industry best practice at this time. This is not a time for short termism and knee jerk reactions. Business will come back and companies and individuals will remember how they were treated at this time.
To help the industry navigate the storm the GSA is held an online tutorial on how to manage relationships to industry best practice even at times of crisis. This covered:
This is the first in a series of at least 4 online tutorials was delivered by GSA's Associate Director of Professional Development, Chris Halward, and featured the below guest speakers:
Webinar held on Wednesday 1st April
You can view the webinar here, if you would like a copy of the presentation this can be found here.
So yes, we are all in a tail spin, but we will come out of this. Here at the GSA we are here to assist our membership and broader community navigate the immediate pressures of this crisis, but also want to help our members keep an eye on the future to be in the best possible shape moving forward.
Strategic sourcing is playing a pivotal role in helping companies through this. Good partnering, robust tech and a focus on access to talent and employee well-being have never been more important.
a live webinar.
The expert panel on the webinar will be chaired by Kerry Hallard, CEO of the GSA, and will cover:
Contract issues at a time of crisis- Tom Bridgford, Partner and Head of Outsourcing, Eversheds Sutherland
Use of on-demand talent to supplement your workforce – George Gallant, Comms Lead, EMEA, Topcoder (Wipro)
Cyber security – the increased threat in COVID-19 - Mathew Newfield, CISO, Unisys
Wellness in the workplace in these stressful times - Joe Williams, Supplier Governance Manager, Aviva
Partnering for the future - Mark Devonshire, VP and Head of Customer Delivery, NTT Data Services
Webinar held on 12th February 2020.
You can view the full webinar here, the presentation deck can be viewed here.
The GSA is delighted to announce the launch of the beta version of its Partner Platform
The objective of the Partner Platform is to present an open and unbiased view of the performance of service providers.
We wish to eradicate cowboys from our industry and believe the sharing of real-life experiences will help do just that.
We wish to give our members confidence that they are partnering with quality providers and believe the Partner Platform will provide that reassurance.
We wish to provide the broader sourcing eco-system with a platform to promote their brands and their capabilities – a broader more blended eco-system can deliver dividends to the community