Chris is the former Head of Outsource Management at the Phoenix Group, the UK’s leading closed life consolidator with c.5 million policyholders and £60 billion of assets.
Chris was accountable for managing the strategic and operational relationships between Phoenix Group and its Outsourced Service Partners through a team of Relationship Managers. Phoenix Group has fully outsourced its pension administration and IT servicing.
Prior to joining Phoenix in 2010, Chris spent 14 years with American Express where he led a global team accountable for reengineering, outsourcing and change management in the card business outside of the US.
Chris is a firm advocate of seeking win:win collaborative outcomes with Phoenix’s partners. In 2013, Chris completed the NOA Diploma in Strategic Global Outsourcing and won the NOA Award for Academic Achievement.
He holds an engineering degree from Imperial College and qualified as a Chartered Accountant with PwC in London.
Christopher Day is also an GSA graduate, having completed the GSA Diploma in Strategic Outsourcing (DipGSA).