The Global Sourcing Association
The Home of the Global Sourcing Standard

Data Analytics and Infonomics

  • Date:Thursday, October 24th 2019, 4:00 pm
  • Venue:Coeus Consulting - 28-30 Cornhill, London, EC3V 3NF

Event details

According to Forrester “Customer Experience (CX) performance is flat for the third year in a row.” Why the stagnation?  Have all the easy CX improvements already been made? or is it simply that the measures need to be overhauled?  For many organisations that operate contact centres, future CX improvements will be costly and time consuming – especially during the transformation into Experience Centres with a digital bias. Central to achieving the promised benefits of transformation will be the increased use of data analytics – providing vital insights into customers, suppliers, staff and business processes.

Join the GSA and our speakers on October 24th in central London as we share the latest thinking on using data analytics, machine learning and artificial intelligence (AI) to support the transformation to a more digital, omni-channel model.

OBJECTIVES:

What the contact centre of the future will look like

The role of data analytics, including machine learning and AI Building a business case for data analytics

How the future model may impact performance measures & what that might mean for contracting in the future

    SPEAKERS:

    Mark Devonshire - NTT DATA

    Kerry Hallard - GSA

    Peter Dorrington - TTEC

    Jean Pierre Kloppers - BRANDSEYE


      This is a Free Event for Members & Non-Members   


    The Global Sourcing Association
    The Home of the Global Sourcing Standard