The Global Sourcing Association
The Home of the Global Sourcing Standard

The Outsourcing and Digital Worlds Collide

Date: Wednesday 22nd June 2016

Location: St Paul's, London (see on map)

Timings: 8.30am - 6.00pm 

CPD Hours: 6

Socials: #NOASymp


The worlds of outsourcing and digital are colliding. How do you come out on top?

As niche technology specialists and digital agencies rapidly steal market share from traditional providers, the future of an unprecedented number of outsourcing organisations sits on a knife-edge – prosperity lies on one side, extinction on the other. 

At the 2016 NOA Symposium international industry leaders will unveil the technologies, standards and skills now essential to buyers and service providers that want to dominate the latest trends and thrive in the new outsourcing ecosystem. 

The NOA Symposium attracts over 250 sourcing professionals annually. To ensure optimal value from networking, we achieve a 50:50 ratio of buyers to suppliers at our Symposium every year. As such, we limit the number of service provider places available.

Those that attend the Symposium have an interest in all types of strategic sourcing, including shared services and outsourcing. They represent companies and individuals which span the breadth of the strategic sourcing industry: buyers, suppliers and advisors.


Speakers include

  • Kate Vitasek, Author, Vested Outsourcing

Kate Vitasek is an international authority for her award-winning research and Vested® business model for highly collaborative relationships. She has been lauded by World Trade Magazine as one of the “Fabulous 50+1” most influential people impacting global commerce.


  • R Chandrasekhar, President, NASSCOM

India has reinvented itself and is winning in the Digital Age. How did they adapt? Find out from the man presiding over India’s $150bn IT industry. NASSCOM's vision is to help the IT and IT enabled products and services industry in India to be a trustworthy, respected, innovative and society friendly industry in the world.


  • Hilary Gallo, Consultant & Author, The Power of Soft

Hilary is a mediator, a writer and a coach. In his new book – The Power of Soft – Hilary shows that answers to our hard problems can be found through the application of some critical soft skills and behaviours. His background is as an executive in outsourcing and professional services, having previously worked at Accenture and Capgemini as commercial director.


  • Sarah Burnett, Vice President - Europe, Everest Group

Based in London, Sarah serves European clients across Everest Group’s global services research areas. She often speaks at leading client and industry events, as well as contributes to media. She's well-known throughout the UK and the rest of Europe as a thought leader and influencer.


  • Eric Simonson, Managing Partner - Research, Everest Group

Eric Simonson has more than 15 years of sourcing strategy and global services industry analysis expertise, first as a consultant and then in ongoing management of Everest Group’s research practice.


  • Phil Fersht, CEO, HfS Research

Phil Fersht is Founder and CEO of leading global analyst authority for the services industry, HfS Research. He is an acclaimed author, analyst and visionary in Global Business Services and Outsourcing, the Digital Transformation of enterprise operations and talent strategies. Fersht coined the term "The As-a-Service Economy".


  • Glenn Quadros, General Counsel - Enterprise Technology Solutions, Unilever

Glenn regularly works on some of the largest and most complex sourcing deals known to the market. He and other legal representatives will lay out the definitive legal playbook, explaining how the essence of a 200+ page contract can be captured in three pages. 


  • Ken Wheeler, Vice President, Arise Virtual Solutions

Ken is responsible for sales and marketing at Arise, the award-winning work-at-home business, in the UK and EMEA. His responsibilities include identifying and developing relationships with new strategic clients within target verticals, developing innovative go-to-market propositions, and managing bids. 

Read Arise's thought leadership on Contact Centre Disruption


  • Jo Webber, Partner Commercial Management, npower

Jo is responsible for the commercial relationships with npower’s outsource partners. Her responsibilities include the development, evolution and maintenance of the key commercial relationship with “strategic outsource partners”. With over 10 years’ experience in client-side outsource management, Jo was also an active member of the DMA Contact Centre Council for six years.


  • Jim Hemmington, Director of Procurement, BBC

Jim will join Carol Brown, account director of the Sopra Steria - Cleveland Police partnership, in a session covering the value of transparency in outsourcing relationships.

Read Jim's research into the value of outsourcing transparency


  • Carol Brown, Account Director, Sopra Steria - Cleveland Police Partnership

Carol will join Jim Hemmington, director of procurement at the BBC, in a session covering the value of transparency in outsourcing relationships.


  • Danny Williams, Chief Innovation Officer, IBM UK & Ireland

In his role at IBM, Danny leads clients to define a joint innovation agenda and deliver innovation projects that are of mutual benefit. He brings technical leadership and IT Architecture skills to help clients translate innovative ideas into delivered projects.


  • Kerry Hallard, CEO, National Outsourcing Association

As CEO of the National Outsourcing Association and Director of the European Outsourcing Association, Kerry is leading the NOA to grow the reach and the reputation of the outsourcing industry globally. Professionalising the outsourcing industry through standards and qualifications is core to the NOA's work today. 


  • Juan Crosby, Partner, PwC Legal

Juan is a partner at PwC Legal specialising in advising on ITO, BPO and LPO deals with over 15 years of experience in the United Kingdom, US, CEE and Australia, and has a deep understanding of how outsourcing transactions work in practice and how to contract quickly and effectively.


  • Vasyl Mylko, Director of R&D, SoftServe

Vasyl is responsible for research and thought leadership including Cognitive Computing, Emotional Intelligence,  Internet of Things, Healthcare,  Advanced Analytics, User Experience and Mobility and Wearables. Vasyl built SoftServe's Design Office and Security Competency - he holds a Master’s Degree in Cybernetics from Ivan Franko National University in Lviv, Ukraine.


  • Guy Kirkwood, Chief Operating Officer, UiPath

A passionate advocate of the as-a-service economy, Guy has 20 years' experience in outsourcing, and a particular interest in innovation and future development of the shared services and BPO markets. He is a writer and presenter on process automation and the future of work.


  • Kevin Devoy, Head of Procurement, Centrica

Kevin has many years’ experience in commercial/procurement roles providing commercial support for a wide range of category procurement and supply management activities. Over the last ten years Kevin has lead the commercial stream for many of Centrica’s major outsourcing initiatives including their first offshore contract to India, along with other projects globally.


  • Simon Gamlin, Partner & International Head of IT & Outsourcing, Eversheds LLP

Simon has been working on outsourcing projects for over 12 years, and has experience in a wide range of sourcing deals.  He has advised extensively on matters in the IT arena but has also worked across many other areas such as HR, BPO, customer management / call centre projects and KPO/analytics type deals.


  • Christopher Day DipNOA, Head of Outsource Management, Phoenix Group

Chris is Head of Outsource Management at the Phoenix Group, the UK’s leading closed life consolidator with c.5 million policyholders and £60 billion of assets, and chairman of the NOA Council. Chris is accountable for managing the strategic and operational relationships between Phoenix Group and its Outsourced Service Partners through a team of Relationship Managers.


  • Richard Mills, Head of UK Outsourcing & Supplier Management, Zurich Insurance

Richard joined Zurich in 2008 managing BPO Operations for UKGI. Since then, he set up the Personal Lines supplier/operations team and is now Head of UKGI Sourcing & Standards - assuring Zurich's 10,000 strong supplier base, defining sourcing standards as well as retaining ownership of Offshore BPO operations.


  • Andrew Smith, Chief Strategy Officer, Partners Andrews Aldridge

Andrew is Chief Strategy Officer at Partners Andrews Aldridge, responsible for driving the agency’s strategic offering and spearheading transformational change in client organisations that’s customer focused.


  • Alastair Cole, Chief Innovation Officer, Partners Andrews Aldridge

Alastair is Chief Innovation Officer at Partners Andrews Aldridge, and a Partner of the Engine Group. He is responsible for the agency’s innovation programme and runs teams that deliver creative technology, product development and business transformation.


  • Jaco de Vries, Partner, Omnext

Jaco de Vries will take you on a root-up method tour to secure your IT systems. Having 30 years of experience in software, maintainability, quality and security, he can tell you everything you want to know about analysing your software source code.


  • Andrew Burgess, Consulting Director, Symphony Ventures

Andrew has been a management consultant for most of his 25-year career and is currently a Director at Symphony Ventures where, amongst other things, he is responsible for design-oriented transformation using Robotic Process Automation (RPA) and Impact Sourcing.


  • David Lowe, Director of Business Services, Canon UK

David leads the business division which supports document and business process outsourcing. He joined the extended management team of Canon Europe with specific responsibility to implement the Target Operating Model in 2015. Its success ensures that Canon now delivers more consistent, repeatable and scalable business process services for its growing Customer base...


  • Alex Bentley, Global Head of Client & Partner Success, Blue Prism

Alex works directly with clients and partners on developing and embedding RPA operating models, and creating differentiated value propositions through the Blue Prism Virtual Workforce. His focus is on enabling improved business performance and innovation by leveraging evolving, and maturing, best practices to transform the way enterprise organisations approach the back office.


  • Neil Kinson, Chief of Staff, Redwood

Neil Kinson leads a number of the company’s global strategic initiatives, as well as the European business. Calling on more than 25 years’ of experience building partnerships with clients to accomplish complex business and IT goals, it’s a role he is fulfilling with great aplomb.


  • Rick Simmonds, Managing Partner, Aecus

Rick is a leading advisor in the outsourcing space, putting his wealth of experience to good use by sharing his extensive wisdom with many prominent players within the industry.


  • Leo Curran, Senior VP, Head of UK/Europe, EXL

A well-known figure in the Business Process Services and ITO sector, Leo has worked across the globe in a number of international leadership roles for brands including Iron Mountain, Tata Consultancy Services, and EXL. 



In celebration of our partnership with London Technology Week, the Symposium will feature a Technology Hub where tech providers can showcase their products and solutions to an audience of over 250 senior managers, directors and c-suite executives throughout the day! All attendees will be invited to participate, and ask the experts one-on-one how this tech can help them get ahead.



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