Industry news

Teleperformance, a global leader in outsourced digital integrated business services, today announced that it has already met its 2026 goal to reduce its carbon emissions per full-time employee1 by 49%. As result, the Company will set new aggressive carbon emissions targets later this year.

The Company reduced its carbon emissions 49% per full-time employee since 2019, including its most recent reductions of a 15% in 2021 and 9% in 2022

Read more on Businesswire here.

Google has started rolling out Bard, its answer to ChatGPT, to a limited number of users in the US and the UK.

In a blog post on Tuesday the company invited people to sign up to test out its generative AI chatbot, which for the moment is only available in the English language and to over 18s, in order to provide feedback to aid its development.

Read more on Computing here.

Recent research from Said Business School at the University of Oxford shows that the accounting Big Four are fast increasing their collective share of the global legal services sector.

Key findings from the research show that Deloitte, EY, PwC and KPMG are expanding their legal businesses rapidly and continuously globally. This is having the intended impact of increasing their sales revenue substantially and, of course, taking this income away from traditional law firms.

Read more on Bytestart here.

Generative AI is starting gain traction with professional service firms with PwC announcing a global alliance with AI startup Harvey, as its looks innovate in the Tax and Legal space. This comes a month on from the announcement that law firm Allen & Overy is starting to integrate Harvey’s latest models within its legal practice globally.

Harvey, which is backed by the OpenAI Startup Fund, is built on OpenAI and ChatGPT and uses natural language processing, machine learning and data analytics to enhance various aspects of legal work. PwC will also focus on developing new use cases specific to tax. 

Read more on Tech Market View here

Cognizant has announced that it has signed Volkswagen Group (VWG) Ireland as a client to transform its digital customer experience (CX) into an omni-channel platform designed to enhance and increase the personalisation of agent and customer experience.

VWG Ireland is faced with a siloed contact centre platform and customer experience model that has necessitated the manual aggregation of customer data. Cognizant will implement a new CX platform, based on Salesforce service cloud voice, and Amazon connect with the aim of improving VWG Ireland’s use of data and, in turn, optimise service levels for customers.

Read more on Tech Market View here.

Aviva has teamed up with property developer Stories to invest £100m (€112m) in UK real estate and infrastructure projects that will benefit local communities and promote social and environmental sustainability.

The joint venture is the first funding commitment from Aviva Capital Partners (ACP), which originates infrastructure assets using Aviva group capital.

Aviva and Stories will work with landowners and institutions such as universities, the NHS, local authorities and charities to provide the funding needed to deliver major projects from inception to completion.

Read more on IPE Real Assets here.

Tech Mahindra has appointed Mohit Joshi as its new Managing Director and CEO.

Joshi has been at Infosys for 22 years and is currently in the role of President. Tech Mahindra announced over the weekend that he would take up his new role on 20th December of this year, taking over from CP Gurnani who will leave the company (retiring) the day before.  

The news was welcomed by the market with shares in Tech Mahindra rallying as stock hit its biggest intraday jump in nearly three years. 

Read more on Tech Market View here

Outsourced customer and citizen experience management and related digital services company Teleperformance, recently announced the annual results of its sustainability initiative to support children’s education.

Over 50 countries where Teleperformance Group operates were responsible for the effort where more than 60,000 children in situations of vulnerability were supported as part of its proprietary corporate social responsibility program Citizen of the World.

Read more on The Visayan Daily Star here.

DLA Piper has welcomed San Francisco-based partner Jessica Hannah to the firm’s patent litigation subgroup within the intellectual property & technology group.

Hannah boasts 15 years of experience in all stages of patent litigation. Most recently, she served as principal and senior managing counsel in the IP litigation group at Apple, where she spent eight years managing an active docket of patent litigation that spanned the globe. Within that role, Hannah oversaw patent litigation, and she contributed to management of Apple’s active docket at the US Court of Appeals for the Federal Circuit, as well as Apple’s IP-related amicus filings.

Read more on Australasian Lawyer here.

The inclusion of women in STEM professions is essential for promoting economic growth, maintaining and increasing innovative strength, and implementing sustainability goals for countries and companies alike.

Greater gender diversity in STEM can lead to a stronger and more inclusive workforce, especially in the supply chain, which benefits everyone.

“If women or young girls are studying the latest technologies in school, it creates a positive impact on the way the world runs in the future,” said Davis said in a recent "The Future of Supply Chain" podcast episode, “How Innovation and Technology are opening doors for women in Supply Chain.”

Read more on Forbes here