Industry news

  • 9 Mar 2023 1:53 PM | Shivani Kaura (Administrator)

    Insurer Zurich today launches ‘Kick Start Mentors’, in partnership with five schools as part of its ‘Early Careers’ programme.  The initiative has been designed to attract future talent from diverse backgrounds across the country. The 80 pupils who have already signed up to the scheme will be mentored by 24 specially trained Zurich future leaders who work in various business areas across the UK. 

    Read more on FE News here

  • 7 Mar 2023 6:08 PM | Shivani Kaura (Administrator)

    DXC Technology has revealed that its talks with an unnamed suitor about a possible takeover of the company have concluded without any deal materialising. DXC issued a formal statement yesterday indicating that, financial challenges and the current market conditions had meant that no formal proposal was received and discussions have now been terminated. DXC also stated that it does not intend to comment further on the matter.

    DXC had been in discussions about a possible takeover since the latter half of 2022. The company confirmed the talks following widespread market rumours relating to an approach from a third-party.

    Read more on Tech Market View here.

  • 7 Mar 2023 6:02 PM | Shivani Kaura (Administrator)

    Business process specialist Liberata remains extremely active in the local authority ‘revenues and benefits’ servicing space, announcing a new seven-year contract with two Hertfordshire-based local authorities, Broxbourne Borough Council and Welwyn Hatfield District Council. Having added Swindon Borough Council to its portfolio of local authority clients in May of last year (see Liberata lands £30m Swindon deal), this is another excellent win for Liberata in the Local Government space as it returns to consistent revenue growth under the management of Japanese parent Outsourcing Inc (see The maturing of OSUK). 

    The Broxbourne and Welwyn Hatfield partnership is interesting for several reasons and offers further evidence that the local government BPO market is ‘waking up’ after several years in the doldrums. 

    Read more at Tech Market View here

  • 7 Mar 2023 5:51 PM | Shivani Kaura (Administrator)

    The digital world of today requires personalisation, interactivity, connection, and constant innovative updating. Customers are increasingly demanding more from brands, as their expectations and behaviour rapidly change. Companies are encouraged to think outside of the box and test the borders of conventional thinking in order to meet these demands.

    The expanding rate of the Metaverse is causing the boundaries between virtual and non-virtual worlds to collapse, allowing them to blend into easily interchangeable realities. It offers new opportunities for businesses and their delivery methods of customer experience, building upon omnichannel models which suit the needs of every customer. It’s being dubbed the next big thing 

    Customer experience has become a multidimensional, tangible concept, which ultimately adds value to a business. In fact, research by American Express has revealed that 86% of customers are willing to pay more for a better experience. Therefore, businesses need to embrace the limitless possibilities of the metaverse and expand into it as a vehicle to drive their CX management

    Read more on Express Computer here.

  • 7 Mar 2023 5:46 PM | Shivani Kaura (Administrator)

    Knowledge Process Outsourcing (KPO) is the process of outsourcing certain business tasks or processes that require specialized knowledge or expertise. KPO is a type of business process outsourcing (BPO) where the tasks or processes outsourced require a high level of knowledge or expertise. The main difference between KPO and BPO is that KPO involves tasks or processes that are more knowledge-intensive, while BPO involves tasks or processes that are more labor-intensive. KPO can be used to outsource a variety of tasks or processes, including research and development, market research, financial analysis, legal research, and medical coding and billing. KPO providers typically have a high level of expertise and experience in the area they are providing services.
    Read more on Open PR here

  • 7 Mar 2023 5:42 PM | Shivani Kaura (Administrator)

    DLA Piper is pleased to announce Bennett Borden has joined the firm as Chief Data Scientist of the newly-created Artificial Intelligence and Data Analytics Practice. Borden joins alongside approximately 10 top-tier data scientists who have worked together for the past decade.

    DLA Piper currently advises many of the world’s most prominent companies and governments on the legal and compliance risks of creating and deploying AI systems, and Borden and team’s unique-to-market technical and forensic offerings complement the firm’s existing capabilities in AI adoption, deployment and monitoring.

    Borden, an experienced attorney and data scientist, is a leading authority on helping clients monetize and productize data, develop AI systems and algorithmic models in a legal and ethical manner, and conduct discovery and internal investigations, including the verification of AI systems and detection of algorithmic bias.

    Read more on DLA Piper here

  • 7 Mar 2023 5:36 PM | Shivani Kaura (Administrator)

    KPMG, a leading professional services firm, has partnered with four other organisations, through the KPMG ASEAN Decarbonisation Hub, to equip businesses in the region to meet their sustainability goals in the face of strong economic headwinds and uncertainties. Through this partnership, businesses in the region will be able to “plug-and-play” decarbonisation solutions as they undertake ESG transformation towards meeting net zero goals. They will also be able to raise green financing, gain credible accreditations and certifications, and leverage digital tools for cost effective growth. A major focus of the partnership will be to facilitate low carbon and energy efficiency project origination, structuring, financing and implementations.

    The four partnering organisations are Bureau Veritas (BV), Energy Institute (EI), Maybank Singapore (Maybank) and two research institutes at the National University of Singapore (NUS) – Energy Studies Institute (ESI) and Sustainable and Green Finance Institute (SGFIN). These four organisations have each signed a Memorandum of Understanding with KPMG to provide their complementary expertise to catalyse businesses’ decarbonisation goals via the Hub.

    Read more on Macaubusiness here

  • 3 Mar 2023 1:17 PM | Shivani Kaura (Administrator)

    The Cabinet Office has issued its latest update on the UK Government’s Transforming Public Procurement Programme, including helpful information on the timeline for the “go-live” of the new regime.  The new regime, which we know will be the most significant change to procurement law and practice for a generation, is now due to come into effect in spring 2024.

    While we are still expecting the Bill to receive Royal Assent later this spring, the Cabinet Office has clarified that the six month lead in period to the new regime taking effect should start after the final version of secondary legislation is laid in Parliament

    Read more on Lexology here

  • 3 Mar 2023 1:09 PM | Shivani Kaura (Administrator)

    New technologies are transforming the insurance industry and disrupting the existing ecosystem. As an ever-increasing number of insurtechs emerge, so too has artificial intelligence (AI) – with the potential to change the way insurance firms work forever.

    With these points in mind, six industry experts took to the DLA Piper stage – discussing embedded insurance; new methods of insurance distribution; partnerships within the industry; regulatory trends; AI and other hot topics.

    Read more on The Fintech Times here

  • 3 Mar 2023 1:00 PM | Shivani Kaura (Administrator)

    Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region.

    Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.

    Benjamin has had a pivotal role at crucial moments in the evolution of digital transformation, from playing a key part of Google’s acquisition of YouTube, to driving AOL’s transition from an ISP into both an online publisher and a premium ad network.

    Read more on Webhelp here.

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