Industry news

One of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named President of TTEC EMEA.

"Our industry is rapidly evolving and ever more global. TTEC is committed to driving significant growth across Europe, Middle East, and Africa and we will continue to invest in top talent. That's why I am thrilled to welcome Adam Foster to the TTEC family," said Ken Tuchman, Chairman and CEO, TTEC.

Ken continued, "With a strong track record of executing digitally enabled growth strategies, Adam will be integral to connecting TTEC's broad set of capabilities–from CX technology to outsourcing excellence–for clients across the region."

Read more on TTEC here

In this article Jerry Sanham, business development director at radio communication and RF-to-mmWave designer and manufacturer Filtronic, discusses the role of UK SMEs in the high technology supply chain.

UK businesses want to build robust, and resilient networks of suppliers, particularly in high-tech sectors. Furthermore, government and national security agencies are keen to ensure that capability, technology and resources critical for national security remain available within the UK.

Sourcing goods, services and expertise from within the UK minimises the risk of disruption and builds a self-sustaining business ecosystem that is better able to withstand external shocks and geopolitical upheaval.

Read more on Productions Engineering Solutions here.

Fiverr, the online gig marketplace for just about anything, today launched a white glove service for big-budget buyers. Called Project Partner, the service pairs customers with a project leader who manages their project end-to-end.

Shai-Lee Spigelman, the general manager of Fiverr Business states that, "Medium-to-large businesses that are outsourcing projects may also want to outsource management of those projects, our project partners are here to help right from the start to [help] complete those projects."

 According to a 2020 survey from the Project Management Institute, only 46% of organizations make project management a top cultural priority. Across all organizations, 11.4% of all resources are wasted due to inferior project management processes, the same survey found.

Read more on Yahoo Finance here

Millions of meetings are held daily by people who speak different languages, with varying levels of fluency, which can compromise efficient and natural communication. Considering the need for professionals to express their best ideas in any language across the world, Woopi, Stefanini Group's Artificial Intelligence (AI) company, created and launched an AI-based simultaneous translation platform, Voicero.

The product is integrated with leading collaboration platform Microsoft Teams, and is available through Azure Marketplace and AppSource. Voicero allows real-time voice translation, meaning a professional can speak Korean and others can hear it in the language of preference.

"Through our distribution agreement with Microsoft, we're confident the tool will become accessible to anyone, anywhere on the planet," says Alex Winetzki, Woopi CEO and Director of R&D at Stefanini Group.

Read more on PR Newswire here.

Teleperformance, a global leader in outsourced digital integrated business services, today announced it has been named to The Global Sourcing 100® list in the Leader category for large established global firms for the 8th consecutive year by the International Association of Outsourcing Professionals® (IAOP®).

"Teleperformance has long been at the forefront in leveraging emerging digital capabilities with our vast high-touch experience and domain expertise to deliver simpler, faster and safer operations at lower cost for our clients," said Teleperformance Chairman and CEO Daniel Julien. "The International Association of Outsourcing Professionals' continued recognition of our capabilities and the impact we deliver is another testament to the success of our transformation into a digital integrated business services company."

Read more on PR Newswire here.

There is little doubt that AI has taken the tech sector by storm in recent months. Indeed more column inches in the mainstream media than any other tech subject in a long while. I’ve been testing ChatGPT for a few months now and admit to being highly impressed. But at the same time, I can also see the dangers.

I have been at the forefront disruptive technological change for many decades during which I have seen the devastation it can wreck on established businesses. Just look at how Amazon affected bookshops, how streaming affected the music industry or UBER affected taxis.

Read more on TechMarketView here.

Business process operator EXL has published a strong set of FY results that sees the business increase revenue to $1.41bn compared to $1.12bn for the previous year, an increase of 25.8% on a reported basis and 27.3% on a constant currency basis.  Adjusted operating margin for FY 2022 was a healthy 18.3% although down slightly on the 18.6% achieved in 2021.

Read more on TechMarketView here.

It is estimated that there are eight million missed hospital appointments each year with an annual cost to the NHS of around £1.2bn. Last month, the NHS launched a renewed drive to reduce hundreds of thousands of missed hospital appointments every month, to help boost the recovery of elective services. AI and digital technologies are going to play a key role in improving the patient experience, aswell as reducing cost, maximising existing resources and helping to fill the labour shortage gap.

Mid and South Essex NHS Foundation Trust, which supports a population of 1.2m people, with an average did not attend (DNA) rate of 8%, has announced it is piloting an Artificial intelligence (AI) solution that predicts likely missed appointments and offers back-up bookings.

Read more on TechMarketView here.

Move is part of a downsizing and restructuring effort that could affect thousands of employees

Meta, the parent company of Facebook, is said to be getting ready for a fresh wave of job reductions that will impact several divisions globally.

The move is part of a downsizing and restructuring effort that will impact numerous employees, potentially reaching into the thousands.

The Washington Post reported, citing anonymous sources familiar with the matter, that Meta intends to shift certain leaders into positions that do not involve managing others, thereby reducing the levels of management between company CEO Mark Zuckerberg and its interns.

Read more on ComputerWeekly here.

Stefanini Group has launched a Transformation Office to drive innovation and digital transformation on behalf of its clients.

“Pursuing large-scale innovation is a lofty task for organizations to achieve, which provides Stefanini an opportunity to drive prioritization and business value for our clients,” said Chris Schmidt, chief innovation officer at Stefanini.

“Compelling both internal and external collaboration, this office will allow cross-functional client needs and solutions to deploy in a seamless, simultaneous manner. We’re eager for clients to experience innovation and digital transformation on an even more elevated scale that significantly moves the needle as they pursue broad, complex business objectives.”

Read more on Mi Tech News here.