Industry news

  • 24 Feb 2015 12:00 AM | Anonymous

    In a bid to save £68m, Northamptonshire County Council approved an outsourcing plan last week that could move 95% of its core staff to mutual companies over the next five years. The authority will become a much smaller organisation known as the Northamptonshire County Council Group and will commission others to provide services.

    However according to the BBC, the Tory plan to set up four outside bodies to run services and cut 4,000 staff to 150, has met criticism from the opposition. Labour spokesman Mick Scrimshaw was reported to say that council services should be public and private provision was not always best. This follows on from recent comments made by Jon Cruddas, Ed Miliband’s top policy chief, who condemned outsourcing saying that the public sector should no longer allocate outsourcing contracts to firms that prioritise making money over ‘social purpose’.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Capita win £5 billion health service contract

  • 24 Feb 2015 12:00 AM | Anonymous

    Yesterday, Capgemini - one of the world's foremost BPOs and providers of consulting and technology - were awarded the 2014 Quality Award by Cisco. The global award is one of four that Cisco distributes annually to its most prestigious suppliers, and specifically recognises performance in teamwork, communication and responsiveness to Cisco's business directives.

    Cisco also claimed that Capgemini had demonstrated excellence in service and operational performance in productivity, delivery and support.

    Rob Falivene, VP and Chief Procurement Officer at Cisco, said 'Capgemini has demonstrated high client intimacy and understanding of Cisco’s priorities, bringing industry-leading practices and high-quality talent to work on Cisco projects.

    'This award recognizes Capgemini’s excellence in delivering innovative solutions that support Cisco’s Adaptive Enterprise vision.'

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Cisco research says that IT departments are overlooking security threat

  • 24 Feb 2015 12:00 AM | Anonymous

    Havant Borough Council has commenced a consultation on whether it would be prudent to outsource its administration, facilities management, licensing and property management.

    This announcement caused the fears of some locals to rise, as certain services previously handled by the council could be outsourced up to 100 miles away from the borough. Such a move could potentially lead to job losses, but could also eventually result in further jobs being created if Havant is made a central hub for all five local councils as is planned.

    The decision is being made just as outsourcing has become a hotbed of political discussion, with representatives from the Labour party voicing their concerns over the country's tendency to outsource public sector services. It is expected that the new Labour party manifesto will include measures to reduce the number of public sector services outsourced to larger BPOs and ITOs.

    Capita already handles the council's revenues, benefits and customer services, however that contract is up for renewal in 2017.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Labour’s Outsourcing Plans Put Public Sector at Risk

  • 24 Feb 2015 12:00 AM | Anonymous

    On 5 February, new EU public procurement laws were laid by parliament which are due to come into effect 26 February 2015.

    The changes may not be as radical as those introduced in 2004, but companies that struggle to understand 2015’s EU public procurement rules will face an uphill battle when trying to procure new business from European public sectors.

    This is your high-level guide to the new laws – below we’ve documented everything you need to know about the EU public procurement rule changes.

    Why make any changes?

    The key motivation behind the rule changes is to make the procurement of outsourced public sector contracts more accessible to smaller businesses. Many of the measures have been imposed to cut the cost of bidding for these contracts, which will benefit bidders of all sizes, but will be a particular godsend for SMEs.

    Ed Green, deputy director of EU and domestic procurement policy at the Crown Commercial Service, claimed that the new rules should encourage public sector buyers to focus more on market engagement and contract management.

    He was quoted saying ‘Procurement is a strategic priority to drive public service reform, support economic growth and tackle the deficit.

    ‘You can drive much more value by engaging with the market pre-procurement and in contract management. The new rules should help with that.’

    What will change?

    The answer is, not as much as you might expect. When they were originally drafted, the new laws had some radical elements: parliament considered forcing all contracting authorities to divide public contracts into lots, and also requiring all public bodies to use electronic communications during all tender processes. However, changes along those lines have been predictably watered down and constrained by red tape.

    Here are some of the changes you should prepare for:

    • Public services concessions will be regulated in the same way as public works concessions contracts.

    • There will be a new ‘route to market’ for buyers based on a competitive negotiation procedure – the buyer will go to market for one or more partners, and innovation will be fostered through their competition. This should result in more IPs (innovation partnerships).

    • Use of a new Most Economically Advantageous Tender (MEAT) formula will be compulsory. Under current directives, contracting authorities can award contracts based on lowest price, but no longer. The new form of MEAT encourages evaluation of the bids offering the best price-quality ratio.

    • There will be no more Part A/Part B distinction. Part B services are being replaced by a new ‘light touch’ regime, which requires the advertising of requirements at an EU level and will have a higher threshold of €750,000 (public)/€1 million (utilities).

    • Bidders may now be excluded due to poor past performance.

    As well as increasing SME participation, these changes should also encourage public-to-public cooperation and generally clear up past confusion regarding rules. Changes to the framework are minor, but it’s certainly worth wrapping your head around the above changes sooner rather than later to stay ahead of the game.

    What do the experts think?

    Pinsent Masons’s public procurement law expert Stuart Cairns said ‘The new regulations contain significant changes and introduce some innovative new ways that public bodies can procure, but there will be uncertainty around how some of these newer rules will work…

    ‘These reforms have the potential to deliver benefits for the public sector, but authorities must first spend time understanding the news rules.’

    Gatewit recently commissioned a report on the current state of public sector procurement in the UK. Gatewit CEO Pedro Paulo said ‘a focus on awarding long-term, multi-billion pound contracts to large multinational companies has traditionally left smaller businesses unable to compete in the UK public sector procurement processes.

    ‘But the EU’s new procurement directives should make the public sector bidding process much more accessible by making it significantly easier for SMEs to take part.’

    Gatewit’s commissioned research found that that the average cost of a procurement competition in the UK public sector is £45,200; 90 per cent higher than the EU average of £23,900 and the highest in the European Union.

    Futhermore, at 53 days longer than the EU average, the length of public sector procurement competitions in the UK is likely to be a contributory factor in the high costs of the overall process.

    For more pieces like this, subscribe to our email newsletter.

  • 20 Feb 2015 12:00 AM | Anonymous

    According to research conducted by Node4, the number of small and medium-sized enterprises outsourcing their IT infrastructure has increased six-fold over the past year. Six per cent now pass on these responsibilities to ITOs, compared to just one per cent last year.

    These statistics came from a study of 250 IT strategy decision makers working for SMEs. 60 per cent of those surveyed claimed that outsourcing these functions gave them peace of mind.

    The report went on to claim that 70 per cent of these SMEs would fail without this critical IT infrastructure within just one day. Reliability was quoted as the most pressing IT concern, closely followed by the worry that the infrastructure of these businesses is too dependent on hardware that could potentially fail.

    Read more here.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Tieto Signs IT Support Deal with Swedish Customs

  • 20 Feb 2015 12:00 AM | Anonymous

    The UK Ministry of Defence (MOD) has opted to outsource its defence logistic commodities and services to health and engineering solutions company Leidos. The contract, spanning 13 years, involves procuring non-military essentials (such as food and medical supplies), and providing storage and distribution services for troops both at home and abroad.

    The news was first broken on 10th February 2015. Seeing as this is the first time that the Ministry of Defence has undergone a tender of this scale with its logistics functions, this move could signify a larger change in business tactics for the MOD long-term.

    Leidos's Chief Executive Roger A. Krone said 'This contract represents an important milestone for Leidos and will enable us to bring decades of proven logistics performance to help transform the UK armed forces’ storage, distribution and commodities procurement capabilities – all to ensure front-line troops can get what they need, when they need it.

    'This is a new and significant external contract for the Ministry of Defence, whose team should be commended for its well-structured and managed procurement process throughout the last two years.'

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Francis Maude stepping down from Parliament

  • 19 Feb 2015 12:00 AM | Anonymous

    Trintech and Capgemini announced yesterday that they have extended their outsourcing relationship with a new agreement that will involve the integration of Trintech's Cadency solution into the Capgemini business process outsourcing (BPO) model.

    Trintech is a provider of integrated Record-to-Report software solutions for the office of finance. They will be providing Capgemini with solutions that will automate the company's Record-to-Report (R2R) process. This will mean strategic, financial and operational feedback on how Capgemini's business is performing.

    This news is part of a greater global shift in the global finance industry from old processes towards the more holistic R2R approach.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: NHS England to complete PCS contract by June

  • 19 Feb 2015 12:00 AM | Anonymous

    Global Information Technology (IT) services company Tieto will be providing Swedish Customs with an operations overhaul in a deal with an estimated worth of approximately SEK 100 million ($12 million).

    The deal is for four years, involves system and infrastructure development, and includes several consulting companies as well as Tieto themselves.

    The hope is that Swedish Customs will be able to introduce electron customs handling, and will also be able to provide electronic communication between companies and customs that will provider a quick handling process at a lower cost.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: United Strikes Deal with Machinists Union

  • 19 Feb 2015 12:00 AM | Anonymous

    The customer management consultancy PeopleTECH has recently launched a new contact centre evaluation service. Their DARE (Discover, Analyse, Recommend, Evolve) approach provides a thorough review of operations, followed by recommendations for how to improve the service.

    DARE is intended to provide recommendations for contact centre improvement in three key stages: immediate measures, tactical changes and strategic recommendations.

    'A contact centre should constantly evolve and refine how it operates to keep delivering a superior customer experience. Advances such the Visual IVR and other solutions that make the concept of the single digital channel a reality are breathing new life into the contact centre,' said the PeopleTECH MD Mike Hughes.

    'But as an independent consultancy, we aren’t wedded to a particular technology, vendor or approach so we always make the very best recommendation for the firm we are working with.'

    For weekly news updates, subscribe to our email newsletter.

    Read this next: GPC Selects Cognia for Cloud Payment Processing

  • 18 Feb 2015 12:00 AM | Anonymous

    On Monday, India's second-largest ITO (IT Outsourcing) company Infosys announced its intentions to buy Panaya Inc., a provider of automation technology based in New Jersey.

    The enterprise value of the deal is valued at $200 million. Infosys have made a number of large investments into automation and other ultra-modern technology, such as artificial intelligence and cloud-based platforms. It is thought that the company is trying to regain lost ground on some of its biggest rivals.

    Infosys's Chief Executive Vishal Sikka claimed that 'the acquisition of Panaya is a key step in renewing and differentiating our service lines... freeing us from the drudgery of many repetitive tasks.'

    His intention is for Infosys to focus on the more important strategic challenges that his clients face.

    For weekly news updates, subscribe to our email newsletter.

    Read this next: Outsourcing ‘Monitoring Drug Safety’ to India Works

Powered by Wild Apricot Membership Software