The customer management consultancy PeopleTECH has recently launched a new contact centre evaluation service. Their DARE (Discover, Analyse, Recommend, Evolve) approach provides a thorough review of operations, followed by recommendations for how to improve the service.

DARE is intended to provide recommendations for contact centre improvement in three key stages: immediate measures, tactical changes and strategic recommendations.

'A contact centre should constantly evolve and refine how it operates to keep delivering a superior customer experience. Advances such the Visual IVR and other solutions that make the concept of the single digital channel a reality are breathing new life into the contact centre,' said the PeopleTECH MD Mike Hughes.

'But as an independent consultancy, we aren’t wedded to a particular technology, vendor or approach so we always make the very best recommendation for the firm we are working with.'

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