Last week, CEO of the GSA, Kerry Hallard joined with her colleagues from the Global Technology & Business Services Council (GT&BSC) to speak at the Philippines’ Virtual International Innovation Summit (IIS), hosted by the IT & Business Process Association of the Philippines (IBPAP) and organised in collaboration with Everest Group. The panel addressed the global talent crisis, the great resignation, rising attrition rates and potential solutions to these issues we are currently facing as an industry.
According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. 12% have received an increase whilst 11% have been declined an increase. Globally there has been an average of a 6% increase in price requested by service providers.Chaired by Kerry Hallard, CEO of the GSA, this webinar was dedicated to looking at the subject of pricing and we heard from speakers Ricky Sundrani, Vice President at Everest Group and Mark Crichard, Partner at RPC.
The GSA manifesto sets out the best practice it aims to develop and deliver over the next 12 months, as we plan for what will be our 35th anniversary; our biggest year yet! Expect discussions on talent, wellbeing and attrition, changes to contracting, all things ESG, open talent and ethics in technology sourcing, among others.
Hear the GSA council present its round up on the year gone by, its predictions for the year ahead and its manifesto for its programme of work to support the industry moving forward.
Our industry is on a positive trajectory for growth, but we are in danger of not being able to fulfil the work that our customers are seeking, with the huge scarcity of talent we are currently facing. Overselling and underdelivering will create a negative reputation, not just for individual companies, but our industry as a whole.
We need to attract more talent into our industry and start delivering the work that our customers need...
Our industry is currently facing a global talent crisis. Automation must be seen as a key solution, freeing up skilled people to be repurposed across organisations. But which roles are being automated out and what new roles do organisations need to reskill for? Not only do we need to move on this today if we are to be able to deliver to the required programs of change, but we need to do it properly and ensure workers are being reskilled to address the needs for the future of work...
ESG is a business imperative and supporting ESG isn’t just the right thing to do, it’s good for business too. But many companies are early stage in their own programmes let alone know how to evaluate the ESG ratings of their supply chains.
Companies are seeing ESG as a massive growth area, with PwC recently announcing that it would spend $12 billion over five years to create 100,000 new jobs aimed at helping its clients grapple with climate and diversity reporting. This huge acceleration of ESG focus addresses key issues such as climate change, human rights abuses and responsible resource...
GSA Strategic Sourcing Symposium: Open Talent Presidential Debate - Is the Service Provider going to Win the War on Talent?
We firmly believe that Open Talent is the biggest game changer for our industry since the advent of offshoring over 20 years ago. Our industry is facing a major supply and demand issue, with there being a talent shortage across much of the world. Businesses large and small are struggling to find the skills they require. Along with that, we’re in the epicentre of the great resignation, with the cost of attrition, replacement and reskilling being a huge burden for many organisations....
This year has seen unprecedented change, which has been mostly positive for our industry. The GSA pulled together analysts from across the global technology and business services industry to get their views of the shape of the industry and the opportunities and challenges for the year ahead...
Most of us don't realise how much AI is used in our everyday lives, making decisions that impact us every day. Companies have increased their focus to drive automation and data-driven decision-making across their organisations. As AI develops, instances of unfair outcomes have come to light. The procurement professional has a critical role in safeguarding their company and their company’s customers when procuring these technologies.
In this session, Kerry Hallard, CEO at the GSA, speaks to Thomas Udesen, CPO at Bayer and Co-Founder of the SPP, as he introduces the Sustainable Procurement Pledge. Thomas will share why it’s important to sign the pledge and how doing so can change the future.
There is a lot of noise surrounding Internet of Things (IoT) and its impact on everything we do, but what is IoT, how does it work and what opportunities does it bring?According to IDC, there will be 55.7 billion connected devices worldwide by 2025, 75% of which will be connected to an IoT platform. IoT is disrupting across many industries. We took a look at...
As an SME, it’s difficult to be seen by big brands, but we’ll take a look at what they’re looking for, how to position a business to attract the larger players, how to ensure your marketing is focused enough for visibility and how to present yourself as a business everyone needs to partner with.
In this session, Barry Matthews, Founder at Re-source and GSA Council Member, speaks to Prakash Gupta from Turing, a platform-based model which is home to the top 1% of 700,000+ software developers in their Intelligent Talent Cloud.
The GSA has heard time and time again from our enterprise buyers that they want to partner with smaller, innovative businesses but they don’t know how to find them. So, we listened! The GSA is excited to announce its partnership with GSOS (Global Sourcing Optimization Services), a US-based boutique advisory firm focused on assisting unique start-up/early-stage companies involved in bringing digital innovation through intelligent automation to enterprises worldwide.
In this session, we spoke to George Gallant from Wipro who shared how Topcoder works, what the differentiator is, how it’s been integrated within Wipro, how clients are adopting it, what the benefits and challenges have been, and we’ll also take a look at how the service is likely to develop as human cloud models gain increasing momentum and marketplaces become ‘enterprise ready’.
We are in the midst of the talent equivalent to climate change, suffering a huge demand increase and supply shortage of digital talent. By 2025 there will be a requirement for 160 million more roles than we currently have - this shortage was only 9 million in 2019. Due to the increase in automation, digital and forced remote working, the number of roles we now require is huge. Surprisingly, the number of people going into the tech industry is decreasing, with 40% less students taking a technology-based subject at GCSE level. There is set to be more demand for services than ever before, but we haven’t got the people to deliver these services. Enterprises will be forced to think about different ways of accessing talent and the human cloud could be the answer.
The GSA is mindful of how important smaller players are in bringing agility, flexibility and innovation to its members’ organisations. There are plenty of blockers that don’t make partnering easy for either side. For the smaller players, it is difficult to initially find opportunities and then get a foot in the door, for a multitude of reasons, to include corporate due diligence processes and unrealistically high revenue levels required.
This panel discussed how companies can create a positive culture in the workplace to ensure women can be vocal about the menopause, can raise awareness of the symptoms and impacts of the menopause and detailed what resources are out there to support employees going through the menopause.
The panel of speakers discussed the rebirth of the contact centre industry, the opportunities, challenges and blockers faced when adopting Contact Centre as a Service and share their top tips on how to implement and test the technology.
In this webinar our expert speakers debunk AI myths and misconceptions, look at the right way to develop an AI strategy for your business, explain the challenges and threats faced along the AI journey and give some user case examples of AI in practice.
Sourcing skills are in very high demand and the war on talent continues. Do you and your team have the competencies and capabilities to deliver upmost value, whilst driving innovations and being involved in an ever-broader sourcing eco-system?
Companies need to stop wasting millions of their automation pounds on proof of concept and adhoc approaches to automation. Research shows that those bold enough to put automation front and centre are winning in their field. Learn from industry evangelists and practitioners alike.
After 25 years, global delivery models are overdue a refresh. We were slowly moving to Service Provider 2.0, but now are leapfrogging straight to Service Provider 3.0 as the industry juggles numerous disruptors hitting it at once.
This webinar covers current legal hot topics of the sourcing industry, including how IR35 and the Uber Ruling will affect the gig economy, the recent dramatic changes to TUPE, and contracting for Environmental Social and Governance (ESG).
March 2021 the GSA launched the revised Best Practice Guide for Exit, as unbelievably, too many sourcing arrangements are entered without an exit clearly defined. This session will set out the importance of a good exit for both parties, as well as how to’s.
According to McKinsey & Company, 84% of executives believe innovation is critical to their business. Innovation is critical to growth, particularly as the speed of business cycles continues to increase. Most companies understand the importance of innovation but fall short when it comes to execution, with only 6% of executives being satisfied with the outcomes of their innovation strategies. Innovation requires the right strategy, investment, leadership, and stomach for risk. Innovation is critical, don’t get left behind by your competitors.
Standard contracts are archaic; contracting models are overdue a refresh.
A contract should mean win/win for all parties; they should be fit for purpose for engaging SMEs and encourage driving innovation within business. But do they in reality? How much time and money is wasted in over covering of backs? How much value creation is lost?
Technology must be a catalyst for great social change. Technology was a vital tool for business survival throughout the pandemic and today every business must see itself as a technology business. As such, we need to be more intentional about the use of tech in tackling the world's pressing social and environmental challenges.
Has the move to remote working had a detrimental effect on Women’s mental health? Have we undone years of progression towards gender equality? Our powerhouse panel of phenomenal females share their stories of challenges throughout their career and share how they are bringing more women into the tech world.
We’ll be sharing the results of the GSA 2020 Wellness Survey and how Teleperformance has strived to keep employees engaged throughout the move to remote working to receive the Great Place to Work award last year. Lisa Dolan, Director of Employee Engagement and Teleperformance team members tell their stories on mental health, engagement and being your authentic self.
There is currently no best practice in the UK for Supplier Diversity. We are launching the Council for Supplier Diversity UK (SDUK), a group of professionals wanting to make change in the supplier diversity space and create best practice for the industry.
A mental health crisis is upon us. Mental Health should be a consideration across all sectors and become a priority in business agendas. There’s so much more to be done when it comes to building psychologically safe cultures where people can remain in work and thrive despite experiencing mental ill health.
The GSA's launch of the world’s first Festival of Sourcing, where the GSA Council members set out the GSA’s programme of work for the year ahead and discuss all the topics impacting our industry today.
Chaired by the CEO of the GSA, Kerry Hallard; Paul Gardner, James Cockroft and Shivendra Singh shared their experiences to date of Brexit and the challenges they see ahead.
As we come to the end of the most tumultuous year, we must reflect on how well the industry has performed. Trust between customers and their service partners increased throughout the pandemic as companies worked tirelessly to ensure optimum service delivery – often against all odds. As a result, the industry grew in positive reputation and also in size and greater growth is predicted for the years ahead as business and technology services will be front and centre of companies’ and Governments’ restart strategies.Click here to see more about this event.
The latest in the GSA SourcingTech series is all about 5G in the current climate. Our expert speakers provide a definition of 5G and how it differs from other new emerging technologies, the benefits and opportunities that 5G brings to business, the role of spectrum in 5G networks and how to bring this new technology into your Strategic Sourcing Function.
The Importance of Sales Trilogy in Partnership with durhamlane - Spend Time Where you can be Most Successful - It's up to you!
The last in the durhamlane trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in. This webinar led by Richard Lane and Luke Robinson reveals how you can properly qualify the deals in your pipeline.
Part Two of the durhamlane trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in. This webinar led by Luke Robinson focuses on the importance of preparation and mastering technology.
The Importance of Sales Trilogy in Partnership with durhamlane - Selling on Value in a Virtual Environment
The GSA have worked in partnership with durhamlane to create a trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in.
The GSA has resurrected its Contracting Workstream following the huge demand it has seen for contracting changes as organisations embark on their restart strategies as the Covid-19 dust settles. This workstream is being led by Tom Bridgford and Philip Allery, Chair and Vice-Chair.
we are here to assist our membership and broader community navigate the immediate pressures of this crisis, but also want to help our members keep an eye on the future to be in the best possible shape moving forward.
COVID-19 and the resulting global lock down has put a huge strain on service delivery around the world. Call centres in India, the UK’s biggest delivery destination, almost closed overnight, with limited contingency planning for a wholesale, global close down.
The GSA Strategic Sourcing Professional Development Webinar unveiled the GSA’s approach to personal development in a virtual environment, hosted by GSA CEO Kerry Hallard and GSA’s Associate Director of Professional Development Chris Halward.