This panel discussed how companies can create a positive culture in the workplace to ensure women can be vocal about the menopause, can raise awareness of the symptoms and impacts of the menopause and detailed what resources are out there to support employees going through the menopause.
The panel of speakers discussed the rebirth of the contact centre industry, the opportunities, challenges and blockers faced when adopting Contact Centre as a Service and share their top tips on how to implement and test the technology.
In this webinar our expert speakers debunk AI myths and misconceptions, look at the right way to develop an AI strategy for your business, explain the challenges and threats faced along the AI journey and give some user case examples of AI in practice.
Sourcing skills are in very high demand and the war on talent continues. Do you and your team have the competencies and capabilities to deliver upmost value, whilst driving innovations and being involved in an ever-broader sourcing eco-system?
Companies need to stop wasting millions of their automation pounds on proof of concept and adhoc approaches to automation. Research shows that those bold enough to put automation front and centre are winning in their field. Learn from industry evangelists and practitioners alike.
After 25 years, global delivery models are overdue a refresh. We were slowly moving to Service Provider 2.0, but now are leapfrogging straight to Service Provider 3.0 as the industry juggles numerous disruptors hitting it at once.
This webinar covers current legal hot topics of the sourcing industry, including how IR35 and the Uber Ruling will affect the gig economy, the recent dramatic changes to TUPE, and contracting for Environmental Social and Governance (ESG).
March 2021 the GSA launched the revised Best Practice Guide for Exit, as unbelievably, too many sourcing arrangements are entered without an exit clearly defined. This session will set out the importance of a good exit for both parties, as well as how to’s.
According to McKinsey & Company, 84% of executives believe innovation is critical to their business. Innovation is critical to growth, particularly as the speed of business cycles continues to increase. Most companies understand the importance of innovation but fall short when it comes to execution, with only 6% of executives being satisfied with the outcomes of their innovation strategies. Innovation requires the right strategy, investment, leadership, and stomach for risk. Innovation is critical, don’t get left behind by your competitors.
Standard contracts are archaic; contracting models are overdue a refresh.
A contract should mean win/win for all parties; they should be fit for purpose for engaging SMEs and encourage driving innovation within business. But do they in reality? How much time and money is wasted in over covering of backs? How much value creation is lost?
Technology must be a catalyst for great social change. Technology was a vital tool for business survival throughout the pandemic and today every business must see itself as a technology business. As such, we need to be more intentional about the use of tech in tackling the world's pressing social and environmental challenges.
Has the move to remote working had a detrimental effect on Women’s mental health? Have we undone years of progression towards gender equality? Our powerhouse panel of phenomenal females share their stories of challenges throughout their career and share how they are bringing more women into the tech world.
We’ll be sharing the results of the GSA 2020 Wellness Survey and how Teleperformance has strived to keep employees engaged throughout the move to remote working to receive the Great Place to Work award last year. Lisa Dolan, Director of Employee Engagement and Teleperformance team members tell their stories on mental health, engagement and being your authentic self.
There is currently no best practice in the UK for Supplier Diversity. We are launching the Council for Supplier Diversity UK (SDUK), a group of professionals wanting to make change in the supplier diversity space and create best practice for the industry.
A mental health crisis is upon us. Mental Health should be a consideration across all sectors and become a priority in business agendas. There’s so much more to be done when it comes to building psychologically safe cultures where people can remain in work and thrive despite experiencing mental ill health.
The GSA's launch of the world’s first Festival of Sourcing, where the GSA Council members set out the GSA’s programme of work for the year ahead and discuss all the topics impacting our industry today.
Chaired by the CEO of the GSA, Kerry Hallard; Paul Gardner, James Cockroft and Shivendra Singh shared their experiences to date of Brexit and the challenges they see ahead.
As we come to the end of the most tumultuous year, we must reflect on how well the industry has performed. Trust between customers and their service partners increased throughout the pandemic as companies worked tirelessly to ensure optimum service delivery – often against all odds. As a result, the industry grew in positive reputation and also in size and greater growth is predicted for the years ahead as business and technology services will be front and centre of companies’ and Governments’ restart strategies.Click here to see more about this event.
The latest in the GSA SourcingTech series is all about 5G in the current climate. Our expert speakers provide a definition of 5G and how it differs from other new emerging technologies, the benefits and opportunities that 5G brings to business, the role of spectrum in 5G networks and how to bring this new technology into your Strategic Sourcing Function.
The Importance of Sales Trilogy in Partnership with durhamlane - Spend Time Where you can be Most Successful - It's up to you!
The last in the durhamlane trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in. This webinar led by Richard Lane and Luke Robinson reveals how you can properly qualify the deals in your pipeline.
Part Two of the durhamlane trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in. This webinar led by Luke Robinson focuses on the importance of preparation and mastering technology.
The Importance of Sales Trilogy in Partnership with durhamlane - Selling on Value in a Virtual Environment
The GSA have worked in partnership with durhamlane to create a trilogy of webinars to highlight the importance of selling, especially in the ever changing, increasingly virtual world we now live in.
The GSA has resurrected its Contracting Workstream following the huge demand it has seen for contracting changes as organisations embark on their restart strategies as the Covid-19 dust settles. This workstream is being led by Tom Bridgford and Philip Allery, Chair and Vice-Chair.
we are here to assist our membership and broader community navigate the immediate pressures of this crisis, but also want to help our members keep an eye on the future to be in the best possible shape moving forward.
COVID-19 and the resulting global lock down has put a huge strain on service delivery around the world. Call centres in India, the UK’s biggest delivery destination, almost closed overnight, with limited contingency planning for a wholesale, global close down.
The GSA Strategic Sourcing Professional Development Webinar unveiled the GSA’s approach to personal development in a virtual environment, hosted by GSA CEO Kerry Hallard and GSA’s Associate Director of Professional Development Chris Halward.