THE HOME OF THE GLOBAL SOURCING STANDARD

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  • 12 May 2022 3:49 PM | Federica Baffa (Administrator)

    Mid-tier offshore services firm Coforge (nee NIIT Technologies) powered ahead during FY22 driving global sales up by 37.6% yoy at constant currency. Revenue for the twelve months ended 31st March beat guidance to land at $866.5m (FY21: $627.7m). While the company’s top line performance was helped by the $195m purchase of SLK Global last April, the pace of underlying organic expansion for the year still reached just shy of 30%. Adjusted EBITDA margin for the period improved by 70bps to 18.7%.

    Read the full article here on TechMarketView.com

  • 12 May 2022 3:40 PM | Federica Baffa (Administrator)

    Full year results this week from NTT DATA, show the Group posting its 33rd consecutive fiscal year of net sales growth, expanding 10.1% to ¥2,551.9bn (FY21/22 ¥2,318.7bn). New orders received grew 8% to ¥2,400.8bn as the company delivered increased operating profits of ¥212.6bn, up a whopping 52.8%.

    Read the full article here on TechMarketView.com

  • 12 May 2022 3:23 PM | Federica Baffa (Administrator)

    With rapid growth in its client portfolio and continued investment in experienced industry expertise, Quantanite is delighted to announce Hafeez’s arrival which strengthens its leadership team further and enhances the company’s Global Finance Function and critical business and governance processes.

    Read the full article here on Quantanite.com

  • 12 May 2022 8:27 AM | Federica Baffa (Administrator)

    Europe has been growing its reputation as a top source of IT talent, but the Russia-Ukraine war could stall the region’s tech industry. Still, despite the geopolitical risk, experts and industry practitioners don’t think all is lost for Europe’s tech scene.

    Demand for that talent has not slowed: It’s no secret that companies across the board are having difficulty finding the right people. “There is absolutely a dearth of skills available in certain countries,” said Kerry Hallard, CEO of the U.K.-based Global Sourcing Association.

    Read the full article here on Protocol.com

  • 22 Apr 2022 1:20 PM | Federica Baffa (Administrator)

    FinTalks comes to London to discuss how not to break the bank with your tech strategy! Powered by Future Processing, Level39, GSA and the Fintech Alliance, FinTalks takes the community on a deep dive in the most relevant aspects of finance and technology.

    During this event they’ll discuss what are the most relevant revenue generating opportunities related to technology, put a spotlight on the cost efficiency factor and for the first time present the results of ROI in IT Projects benchmarking survey.

    Click here to find out more

  • 7 Apr 2022 8:42 AM | Federica Baffa (Administrator)

    Regulators and manufacturers are working towards incorporating drones into everyday life. The industry is growing rapidly, and drones have endless applications. From deliveries and inspections to patrolling and aiding in construction, drones can enhance many areas of life. The Drone Industry White Paper will provide you with a deep understanding of the global drone industry, diving into market research and key industries, use cases, and estimated impact on the economy.

    Click here to read the full article and download the white paper on Intetics.com

  • 7 Apr 2022 8:36 AM | Federica Baffa (Administrator)

    Intetics, software development company and member of the GSA has published their first presentation from a series on Serverless. The purpose of this series is to demonstrate that production platforms can be built using the serverless approach, show a set of tools that can simplify lives, key features on AWS services, and the main things to keep in mind when building serverless platforms in AWS.

    Watch the webinar here

  • 5 Apr 2022 1:30 PM | Federica Baffa (Administrator)



    Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer. Iain will take over as CEO from founder Dino Forte and will lead the business through its next phase of growth and expansion to further cement its reputation as the ‘go to’ partner of choice for prestigious brands demanding high levels of personalisation and engagement with their customers.

    Iain is a 24 year BPO/CX industry veteran, starting on the frontline as a Customer Service Agent for TSB Bank and developing his career in a number of globally recognised operators in the UK and internationally. In his previous role at Genesys Iain was responsible for EMEA sales and the growth of the Partner Ecosystem within EMEA and UKI.

    Prior to Genesys, Iain was Group Vice President at TTEC delivering continuous and profitable growth within the UK and in EMEA over 4 years. Iain was responsible for delivering TTEC's technology led go to market strategy and securing several ground-breaking marque customers and transforming TTEC’s standing in the marketplace.

    Iain’s leadership has been recognised by several industry leading organisations including the ECCCSA and CCMA and he was named “Director of the Year 2021” at the Global CCA Excellence Awards for his ability to disrupt the industry with truly transformational CX solutions.

    Iain commented, “I am extremely excited to join Ventrica at such a pivotal time in its journey. Ventrica is a true market leader in the outsourced CX space, implementing state of the art technology for intelligent omnichannel customer management and sales solutions. Growth is in my DNA, and I look forward to bringing this to my leadership of this great business and team.”

    Jim Graham, Group Chairperson, added; “We are delighted to welcome a leader of Iain’s experience and skills.  I have no doubt that his charismatic leadership will fit perfectly with the Ventrica way of doing business. I very much look forward to working with him."

    About Ventrica

    Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.

    The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.

    Ventrica’s technology framework allows customers to interact from text messages to emails, phone calls to video, intelligent chatbots and back – all within a single platform. Ventrica has significant experience in providing customer management and sales across an array of industries, including, Retail, FMCG, Insurance, Fintech, Healthcare, Transport, Real Estate, Leisure, Hospitality, Construction and Publishing. Ventrica is particularly well-known for its eCommerce expertise particularly within fashion retail.

  • 4 Apr 2022 2:59 PM | Federica Baffa (Administrator)

    Caribbean telecommunications giant FLOW is expressing its support for work-from-home policy arrangement in Jamaica.

    According to Andrew Fazio, Director of FLOW’s subsidiary Cable and Wireless Business, about 90 outsourcing firms in the island are ready to adjust their operations to include remote work.

    But Fazio added that what they really want is to achieve a “permanent work-from-home directive (law), so that large BPO companies [whose employees] want to work at home on a permanent basis are protected.

    Read the full article here

  • 4 Apr 2022 2:56 PM | Federica Baffa (Administrator)

    The new security chief of IT giant Microsoft Corporation Charlie Bell is issuing a “call to arms” that encourages industry players to build their cybersecurity protection in the metaverse.

    The metaverse is a new technological concept that allows users to live, work and play within interconnected virtual worlds. 

    In an interview, Bell said that there is “going to be a lot of innovation and there will be a lot of struggling to figure out what has to be done.” Bell said in an interview. “But I think because of the speed, there will be fast innovation on the security side.”

    Read the full article here

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