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TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named President of TTEC EMEA.
"Our industry is rapidly evolving and ever more global. TTEC is committed to driving significant growth across Europe, Middle East, and Africa and we will continue to invest in top talent. That's why I am thrilled to welcome Adam Foster to the TTEC family," said Ken Tuchman, Chairman and CEO, TTEC.
Ken continued, "With a strong track record of executing digitally enabled growth strategies, Adam will be integral to connecting TTEC's broad set of capabilities–from CX technology to outsourcing excellence–for clients across the region."
Read more on TTEC here.
TCS’s BaNCS platform continues to be extremely popular with UK Life and Pensions providers as long-term client the Phoenix Group signs to extend its use across its latest acquisition.
Phoenix Group is a key client for TCS with a relationship going back 18+ years, having started life as a specialist consolidator of life insurance and pension funds that are closed to new business (so called ‘Zombie funds’). Alongside this, it has developed an ‘open book’ business which creates and underwrites new saving and retirement products underpinned by a strategic partnership with Standard Life Aberdeen following Phoenix Group’s acquisition of Standard Life Assurance Limited in 2018, and which signed with TCS in 2019 (see TCS purple patch continues).
Read more on TechMarketView here.
We saw a further round of layoff announcements yesterday, as yet more companies look to reduce costs and re-prioritise resources. Revenue growth and net income have come under increasing pressure for many organisations due to a post-pandemic slowdown and rising inflation.
Read more at TechMarketView here.
We all certainly know that business and government leaders have been challenged by a digital skills shortage for years. The scarcity of tech talent has been caused, in part, by the rapid business changes of the Fourth Industrial Revolution, the effects of COVID-19 and the Great Resignation that followed. Now, with the added threat of economic recession, the digital skills gap has only gotten harder to fill. The 2022 Digital Leadership report published by Nash found almost 70 percent of digital leaders globally felt they couldn’t keep up with tech trends due to a lack of skilled labor.
During this Fourth Industrial Revolution, more and more companies have gone from just talking about the need to transform to primarily digital processes and practices to beginning their journey. Unfortunately, many are finding they have not yet created, hired and grown the technical talent they need. These digital transformation challenges were also accelerated by COVID-19 with companies having to learn to sell, serve customers and run their business remotely. And of course, the pandemic also caused many people to reassess their work/life balance and professional priorities.
Read more on Talent Management here.
The investment underpins the ongoing alliance to help UK clients digitally transform their business through Google Cloud’s leading technology
Building on KPMG’s global alliance with Google Cloud, KPMG in the UK has announced a new five-year agreement focused on further enabling its professionals to help enterprises transform their businesses with Google Cloud technologies and solutions.
This relationship expansion will strengthen KPMG’s emphasis in the UK market on cloud transformation, sustainability, mainframe modernisation with Google Cloud’s Dual Run, cyber security managed services and innovation. The investment reflects KPMG firms’ continued strategy to invest in technology and enhance their current portfolio of strategic alliances around the world.
Read more on Technology Magazine here.
According to Bloomberg, Dell co-CEO Jeff Clarke told employees in a memo the firm is dealing with market conditions that "continue to erode with an uncertain future."
He added that earlier cost-cutting measures, such as a hiring freeze and travel restrictions, are no longer sufficient.
"We've navigated economic downturns before and we've emerged stronger," Clarke wrote.
"We will be ready when the market rebounds."
Read more on Computer Weekly here.
Alphabet, the parent company of Google, on Monday announced its AI chatbot technology called "Bard", which the company claims will provide "fresh, high-quality responses" to users' queries by drawing on information from the web.
In a blog post announcing the initiative, Google CEO Sundar Pichai called the programme an "experimental conversational AI service" that will be made available to the public in the coming weeks.
"We've been working on an experimental conversational AI service, powered by LaMDA, that we're calling Bard. And today, we're taking another step forward by opening it up to trusted testers ahead of making it more widely available to the public in the coming weeks," Pichai wrote.
Experts have released their latest supply chain trends, revealing an obsession with risk resilience, and who can blame them? A swath of predictions mirror the pressing concerns of a business world in search of safer harbors during turbulent times. In a recent Gartner survey of supply chain organizations, respondents said their top four priorities were commercial growth from the supply chain, real-time supply chain execution, authentic fulfillment of ESG commitments, and flexible work experiences. Here’s a quick recap of perspectives from these researchers and others forecasting how supply chain leaders will manage the challenges of 2023.
Read more on Forbes here.
Though use of blockchain solutions in supply chain is still relatively low, Tech Mahindra is among pioneers driving its adoption
Cryptocurrencies and non-fungible tokens (NFTs) tend to hog most of the headlines when it comes to blockchain, but those behind the technology understand just how powerful it can also be in transforming crucial aspects of commerce, such as supply chain.
Supply chain lends itself to blockchain-based solutions because it’s growing increasingly complex. This creates challenges around communications and end-to-end visibility that can make processes inefficient – at a time when expectations around efficiency are increasing.
Blockchain is emerging as one solution to help organisations meet these supply chain challenges.
Read more on SupplyChain Digital here.
BPO companies now may have to look beyond competitive compensation as a key in attracting and retaining top talents.
Findings of the recent study conducted by Sitel Philippines revealed that excellent health programs are the top draw for people considering a career in the BPO industry.
“The stress of everyday life, consequences of wrong lifestyle choices, and environmental stressors — all these can sap a person’s physical and emotional energy,” said one of the respondents during the focus ground discussion session conducted for the study.
Read more on Manila Bulletin here.