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THE HOME OF THE GLOBAL SOURCING STANDARD
Business process specialist Liberata remains extremely active in the local authority ‘revenues and benefits’ servicing space, announcing a new seven-year contract with two Hertfordshire-based local authorities, Broxbourne Borough Council and Welwyn Hatfield District Council. Having added Swindon Borough Council to its portfolio of local authority clients in May of last year (see Liberata lands £30m Swindon deal), this is another excellent win for Liberata in the Local Government space as it returns to consistent revenue growth under the management of Japanese parent Outsourcing Inc (see The maturing of OSUK).
The Broxbourne and Welwyn Hatfield partnership is interesting for several reasons and offers further evidence that the local government BPO market is ‘waking up’ after several years in the doldrums.
Read more at Tech Market View here
The digital world of today requires personalisation, interactivity, connection, and constant innovative updating. Customers are increasingly demanding more from brands, as their expectations and behaviour rapidly change. Companies are encouraged to think outside of the box and test the borders of conventional thinking in order to meet these demands.
The expanding rate of the Metaverse is causing the boundaries between virtual and non-virtual worlds to collapse, allowing them to blend into easily interchangeable realities. It offers new opportunities for businesses and their delivery methods of customer experience, building upon omnichannel models which suit the needs of every customer. It’s being dubbed the next big thing
Customer experience has become a multidimensional, tangible concept, which ultimately adds value to a business. In fact, research by American Express has revealed that 86% of customers are willing to pay more for a better experience. Therefore, businesses need to embrace the limitless possibilities of the metaverse and expand into it as a vehicle to drive their CX management
Read more on Express Computer here.
Knowledge Process Outsourcing (KPO) is the process of outsourcing certain business tasks or processes that require specialized knowledge or expertise. KPO is a type of business process outsourcing (BPO) where the tasks or processes outsourced require a high level of knowledge or expertise. The main difference between KPO and BPO is that KPO involves tasks or processes that are more knowledge-intensive, while BPO involves tasks or processes that are more labor-intensive. KPO can be used to outsource a variety of tasks or processes, including research and development, market research, financial analysis, legal research, and medical coding and billing. KPO providers typically have a high level of expertise and experience in the area they are providing services. Read more on Open PR here
DLA Piper is pleased to announce Bennett Borden has joined the firm as Chief Data Scientist of the newly-created Artificial Intelligence and Data Analytics Practice. Borden joins alongside approximately 10 top-tier data scientists who have worked together for the past decade.
DLA Piper currently advises many of the world’s most prominent companies and governments on the legal and compliance risks of creating and deploying AI systems, and Borden and team’s unique-to-market technical and forensic offerings complement the firm’s existing capabilities in AI adoption, deployment and monitoring.
Borden, an experienced attorney and data scientist, is a leading authority on helping clients monetize and productize data, develop AI systems and algorithmic models in a legal and ethical manner, and conduct discovery and internal investigations, including the verification of AI systems and detection of algorithmic bias.
Read more on DLA Piper here
KPMG, a leading professional services firm, has partnered with four other organisations, through the KPMG ASEAN Decarbonisation Hub, to equip businesses in the region to meet their sustainability goals in the face of strong economic headwinds and uncertainties. Through this partnership, businesses in the region will be able to “plug-and-play” decarbonisation solutions as they undertake ESG transformation towards meeting net zero goals. They will also be able to raise green financing, gain credible accreditations and certifications, and leverage digital tools for cost effective growth. A major focus of the partnership will be to facilitate low carbon and energy efficiency project origination, structuring, financing and implementations.
The four partnering organisations are Bureau Veritas (BV), Energy Institute (EI), Maybank Singapore (Maybank) and two research institutes at the National University of Singapore (NUS) – Energy Studies Institute (ESI) and Sustainable and Green Finance Institute (SGFIN). These four organisations have each signed a Memorandum of Understanding with KPMG to provide their complementary expertise to catalyse businesses’ decarbonisation goals via the Hub.
Read more on Macaubusiness here
The Cabinet Office has issued its latest update on the UK Government’s Transforming Public Procurement Programme, including helpful information on the timeline for the “go-live” of the new regime. The new regime, which we know will be the most significant change to procurement law and practice for a generation, is now due to come into effect in spring 2024.
While we are still expecting the Bill to receive Royal Assent later this spring, the Cabinet Office has clarified that the six month lead in period to the new regime taking effect should start after the final version of secondary legislation is laid in Parliament
Read more on Lexology here
New technologies are transforming the insurance industry and disrupting the existing ecosystem. As an ever-increasing number of insurtechs emerge, so too has artificial intelligence (AI) – with the potential to change the way insurance firms work forever.
With these points in mind, six industry experts took to the DLA Piper stage – discussing embedded insurance; new methods of insurance distribution; partnerships within the industry; regulatory trends; AI and other hot topics.
Read more on The Fintech Times here
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region.
Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.
Benjamin has had a pivotal role at crucial moments in the evolution of digital transformation, from playing a key part of Google’s acquisition of YouTube, to driving AOL’s transition from an ISP into both an online publisher and a premium ad network.
Read more on Webhelp here.
One of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named President of TTEC EMEA.
"Our industry is rapidly evolving and ever more global. TTEC is committed to driving significant growth across Europe, Middle East, and Africa and we will continue to invest in top talent. That's why I am thrilled to welcome Adam Foster to the TTEC family," said Ken Tuchman, Chairman and CEO, TTEC.
Ken continued, "With a strong track record of executing digitally enabled growth strategies, Adam will be integral to connecting TTEC's broad set of capabilities–from CX technology to outsourcing excellence–for clients across the region."
Read more on TTEC here
In this article Jerry Sanham, business development director at radio communication and RF-to-mmWave designer and manufacturer Filtronic, discusses the role of UK SMEs in the high technology supply chain.
UK businesses want to build robust, and resilient networks of suppliers, particularly in high-tech sectors. Furthermore, government and national security agencies are keen to ensure that capability, technology and resources critical for national security remain available within the UK.
Sourcing goods, services and expertise from within the UK minimises the risk of disruption and builds a self-sustaining business ecosystem that is better able to withstand external shocks and geopolitical upheaval.
Read more on Productions Engineering Solutions here.
