• 18 Feb 2022 3:24 PM | Federica Baffa (Administrator)

    Business process specialist Conduent finished FY 2021 much where it started with revenue for the year of $4,140m, a decline of -0.6% on the prior year (FY 2020 $4,163m). Adjusted EBITDA improved slightly up 1.5% to $487m (FY2020 $480m).

    Despite the flat results, FY 2021 has been a step forward for Conduent which saw its first quarterly growth since the business was spun out of Xerox back in 2016.

    Read the full article here on

  • 18 Feb 2022 3:20 PM | Federica Baffa (Administrator)

    Cloud infrastructure has evolved to a place where we are seeing all parts of the cloud reach practically anywhere on the planet—and even into space.

    The cloud has allowed what was once science fiction to become science fact. Models and techniques in the artificial intelligence (AI) and machine learning (ML) realm have gotten better and better—so much so that we see glimpses of new kinds of use cases emerging that we previously only imagined in movies and comics.

    Read the full article here on

  • 18 Feb 2022 3:14 PM | Federica Baffa (Administrator)

    Ukrainian authorities are investigating a series of distributed denial of service (DDoS) attacks that targeted the country’s Ministry of Defence, as well as a number of financial institutions, in a series of incidents on the afternoon of Tuesday 15 February.

    The attacks rendered the Ministry of Defence’s website inoperable for a time, forcing it to resort to communicating via social media, and compromised access to consumer internet banking services at PrivatBank and OschadBank. Mirohost, a provider of hosting services, also seems to have been a target.

    Read the full article here on

  • 15 Feb 2022 3:59 PM | Federica Baffa (Administrator)

    Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.

    Helen has been with Webhelp since 2012, and brings with her extensive experience from leading in-house and client-side customer service operations from her time as Chief Customer Solutions Officer. Most recently, she led Webhelp’s business development function and the delivery of client differentiation through enhanced customer experience.

    David Turner, Chief Executive Officer, comments:

    “I am delighted that Helen Murray has been appointed to the role of Chief Client Officer and in doing so, joins the UK Regional Board.  Helen has played a significant part over the last 10 years in the growth of our business as Chief Client Solutions Officer and is ideally placed to further develop client partnerships that add real value to our clients and their customers.”

    Before joining Webhelp 10 years ago, Helen was Director of Consulting at Verint Systems for five years, and prior to that was Director of Customer Service and Director of Outsourced Contact Centres for BT Global Services.

    Helen is passionate about ensuring Webhelp supports clients in doing everything possible to intelligently listen to customers, and delivering solutions they need first time. As Chief Client Officer, Helen will be responsible for further strengthening client relationships, ensuring Webhelp continues to live up to their award winning reputation for putting the client at the heart of their business. 

    Sharing her thoughts on her new role, Helen said:

     “I’m thrilled to take on the position of Chief Client Officer. My 10-year relationship with Webhelp and extensive experience in Client Solutions will be beneficial to further developing existing client partnerships and creating new ones, whilst delivering outstanding experiences for their customers through new thinking and solutions.”

  • 15 Feb 2022 11:17 AM | Federica Baffa (Administrator)

    In response to the Chancellor’s announcement during COP26 mandating all UK-listed businesses and financial institutions to publish net zero plans by 2023, EY has launched a new sustainability service offering – EY Carbon. Backed by a £100m investment, the initiative includes the target of adding a further 1,300 personnel to the firm's current team of 250 sustainability specialists over the next three years. The unit is focused on both advising clients as they prepare their net zero plans ahead of independent scrutiny and verification and supporting the development of longer-term sustainability strategies.

    Read the full article here on TechMarketView

  • 15 Feb 2022 11:01 AM | Federica Baffa (Administrator)

    Capgemini UK delivered a strong set of FY21 numbers. Constant currency yoy top line growth of 18.3% – the vast majority of which was organic - lifted revenue for the twelve months ended 31st December here to €2.13bn. Already the Group’s most profitable territory, the UK business further increased its operating margin to 18% for the period (FY20: 15.5%), some 510 bps higher than the Group average of 12.9%.

    Read the full article here

  • 15 Feb 2022 10:22 AM | Federica Baffa (Administrator)

    The government is suing accountancy firm KPMG for £1.3bn over its audit of construction giant Carillion, which collapsed into administration in 2018.

    Read the full article here on BBC News

  • 11 Feb 2022 4:31 PM | Federica Baffa (Administrator)

    Deloitte is set to acquire Northern Ireland-HQ’d data and digital applications specialist Etain. Terms of the agreement have not been disclosed.

    Read the full article here on

  • 11 Feb 2022 4:27 PM | Federica Baffa (Administrator)

    Many of the world's biggest companies are failing to meet their own targets on tackling climate change, according to a study of 25 corporations.

    Google, Amazon, Ikea, Apple and Nestle are among those failing to change quickly enough, the study alleges.

    Read the full article here on BBC Technology News

  • 11 Feb 2022 4:19 PM | Federica Baffa (Administrator)

    DXC Technology’s 2022 sales conference was set in virtual reality (VR). The EMEA-wide event brought together around 1,000 members of DXC’s leadership and business development communities from across three continents, for a two-day programme of insights, collaboration, motivation and strategy.

    Read the full article here on

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