• 9 Mar 2022 10:05 AM | Federica Baffa (Administrator)

    TCS recently expanded to Saudi Arabia with an all-female business process center, the company said in a statement.

    The office which will employ up to 3,000 female professionals will be Saudi Arabia’s first women-centric business establishment. 

    The 3,200 sq.m facility is located in Riyadh and will offer customers specialized finance and accounting, human resources, materials supply and office services to improve their operational efficiency.

    Read the full article here on

  • 4 Mar 2022 5:00 PM | Federica Baffa (Administrator)

    SAP and Oracle have both strongly expressed solidarity with Ukraine following Russia’s invasion of the country.

    Both were responding to a request for support from Mykhhailo Fedorov, vice-prime minister of Ukraine and minister of digital transformation.

    Christian Klein, chief executive officer at SAP, has issued a statement that conveys strong support for Ukraine in the second full week of the attack by the military forces of the Russian Federation.

    Read the full article here on

  • 4 Mar 2022 4:54 PM | Federica Baffa (Administrator)

    More than 70% of executives say sustainability is a top-10 priority for their companies. Two-thirds of consumers will pay more for brands that commit to sustainability. And more than 70% of people prefer to work for a company that has a strong green footprint over one that doesn’t.

    What more evidence is needed to demonstrate that sustainability is good business?

    Read the full article here on

  • 4 Mar 2022 4:44 PM | Federica Baffa (Administrator)

    Spanish owned, TSB, has expanded its relationship with software intelligence specialist, Dynatrace as the UK bank looks to accelerate the provision of digital services to its customers. TSB has been investing heavily in innovation, as it looks to transform its fortunes after the disastrous systems migration that followed its acquisition by Banco Sabadell from Lloyds Banking Group in 2019.

    TSB is using technology from Dynatrace to optimise front and back-office applications across its new multi-cloud environment (provided by AWS, IBM, and BT). The bank hopes that the Dynatrace platform will help it to reduce cloud complexity and improve interoperability via AI and intelligent automation.

    Read the full article here on TechMarketView

  • 4 Mar 2022 4:39 PM | Federica Baffa (Administrator)

    Business Process Services provider Arvato CRM Solutions has announced a two-year extension to its Customer Management contract with BMW Group to provide multichannel customer services in the UK and Ireland. Arvato has been running the contract for the last five years or so, since it won the client off of rival Capita.

    Read the full article here on TechMarketView

  • 1 Mar 2022 4:41 PM | Federica Baffa (Administrator)

    According to Mark Aston, SVP and Business Unit Leader for UK North & Australia, CGI has been looking for “the right dance partner” in Australia for some time. The company knew that it needed to significantly grow its employee base in the region to achieve critical mass. This morning, with the announcement that it has completed (via its subsidiary company, CGI Technology and Solutions Australia Pty Limited) its planned acquisition of Unico, it has done just that.

    Read the full article here on TechMarketView

  • 1 Mar 2022 9:58 AM | Federica Baffa (Administrator)

    Global customer experience (CX) technology and services provider TTEC Holdings was included in Forbes’ list of America's Best Employers 2022. TTEC Chairman and CEO Ken Tuchman said that this recognition is “an honor and a testament to the exceptional experience” that they are striving to deliver to all of their employees. Last year, the company was also included in the same Best Employer List in multiple categories. TTEC delivers CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Congratulations!

  • 1 Mar 2022 9:56 AM | Federica Baffa (Administrator)

    The worldwide network of BPO companies DDC Group recently opened a new language hub in Belgrade, Serbia. The new facility is expected to help increase the company’s current multilingual customer service, customs brokerage, and other BPO services for existing and future clients. Moreover, it will serve as a regional hub for DDC’s home-based workforce, allowing them to collaborate while maintaining a hybrid work model. The new site joins existing DDC locations in the United Kingdom, Bosnia and Herzegovina, Philippines, and the United States.

  • 1 Mar 2022 9:53 AM | Federica Baffa (Administrator)

    Offshore outsourcing company Exel BPO is expanding its operations in Sri Lanka to address the growing demand for local talent that cater to SMEs (small and medium enterprises) in the United Kingdom. This expansion is projected to create expansive networking and employment opportunities for over 200 local talents in the next twelve months. Industry expert Mohomad Khayam will be spearheading the expansion and overall business development of the firm as Exel BPO’s Managing Director. One of his goals is to increase Excel’s talent acquisition in the country to 100% in the next two years. 

  • 1 Mar 2022 9:44 AM | Federica Baffa (Administrator)

    South Africa’s business process outsourcing (BPO) industry will see aggressive growth this year supported by continuous foreign investment inflow and expects to reach 775,000 jobs by 2030.                       

    According to Clinton Cohen, CEO of outsourcing provider iContact, there are two key reasons for this growth — first-time outsourcers whose operations grew significantly during this pandemic and first-time outsourcers with specialized needs. 

    Meanwhile, cloud-based software firm Salesforce is joining the South African movement by opening its first legal entity in the country. This move is expected to generate about 31,800 new jobs and deliver $5.1 billion in new revenue in the country

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