Industry news

  • 18 Oct 2023 8:33 AM | Shivani Kaura (Administrator)

    Teleperformance, a global leader in digital business services, today announced it has launched a new AI-driven digital solution for clients that enables faster, more efficient, and improved business processes.

    TP Configuration is an integrated, unified and scalable platform for managing the end-to-end agent lifecycle and improving operational performance. 

    Teleperformance clients using TP Configuration in their programs have seen significant efficiency, accuracy and customer experience benefits across a variety of industries.

    Read the full article on PR Newswire here.

  • 18 Oct 2023 8:27 AM | Shivani Kaura (Administrator)

    EXL , a leading global data analytics and digital operations and solutions company, announced that it has published its fourth annual Sustainability Report, which highlights its progress across key environmental, social and governance (ESG) performance metrics.

    "Sustainability holds a central place in our company's mission and purpose and we integrate sustainability into our strategic vision, organizational culture, brand identity, and the solutions and services we provide to our customers," Rohit Kapoor EXL's vice chairman and chief executive officer.

  • 17 Oct 2023 8:36 AM | Shivani Kaura (Administrator)

    Research carried out by Globality & Art of Procurement has found that nearly two-thirds of procurement leaders want their companies to adopt & invest in AI

    Procurement professionals have urged their companies to act now and adopt AI for their businesses, having asked for financial assistance to make this a reality.

    The ultimate goal of AI in procurement is to automate various aspects of the procurement process and therefore enable organisations to make better and more informed decisions, optimise resource allocation and drive operational excellence.

    90% believe AI adoption will make procurement more strategic

    Read the full article on Procurement Mag here.

  • 17 Oct 2023 8:33 AM | Shivani Kaura (Administrator)

    Tech giants among others will have to disclose carbon emissions under new California law

    A first of its kind Californian law will soon require companies with annual revenues above $1bn to disclose carbon emissions - both direct and indirect.

    The law was signed last weekend by Governor Gavin Newsom and is catchily known as Senate Bill 253 (SB253.) It doesn't sound at first like a wildly exciting development, but SB253 is a radical piece of legislation and if enacted as intended it is likely to have a significant and positive impact on global emissions.

  • 17 Oct 2023 8:26 AM | Shivani Kaura (Administrator)

    Accenture has acquired The Storytellers, a London-based creative management consultancy. 

    Founded in 2003, The Storytellers focuses on helping business develop and deliver compelling narratives to support both the execution of internal transformation initiatives and the deployment of new business strategies. The firm employs more than 30 professionals with expertise covering facilitation, skills-building, creative communications, and immersive digital and live event production.

  • 17 Oct 2023 8:22 AM | Shivani Kaura (Administrator)

    Prime Minister Mostafa Madbouly visited the Smart Village, where he met with five of the largest international companies in the field of information technology and outsourcing services. He was accompanied by Amr Talaat, the Minister of Communications and Information Technology.

    The Prime Minister emphasized that this visit reflects the government’s support and encouragement for foreign direct investment in Egypt, as well as its efforts to boost the export sectors and develop the outsourcing and cross-border information technology industries.

    Read the full article on Daily News Egypt here.

  • 13 Oct 2023 8:27 AM | Shivani Kaura (Administrator)

    Amazon Web Services (AWS) has partnered with digital solutions company EXL and workforce development company EduBridge to impart cloud education to unemployed individuals in India and the Philippines, a statement said.

    EduBridge in the statement said that the 12-week cohort-based workforce development programme equips learners with foundational knowledge and skills for entry-level positions across cloud technology, IT operations, site reliability, and infrastructure support.

    Read the full article on India Retailing here.

  • 13 Oct 2023 8:23 AM | Shivani Kaura (Administrator)

    Concentrix, a leader in customer service and technology, and Webhelp, a global provider of customer experience and business solutions, announced the completion of their merger on Tuesday. The new company will operate under the temporary name “Concentrix + Webhelp” until a new name is chosen.

    The merger positions Concentrix + Webhelp as a global leader in the customer experience sector, with an expanded portfolio of AI solutions and digital capabilities. It also enhances the overall customer experience value proposition with one of the strongest and most balanced global footprints in the sector, helping the world's top brands transform customer experiences and reach their business goals.

  • 10 Oct 2023 9:28 AM | Shivani Kaura (Administrator)

    CGI is continuing to invest heavily in sustainability initiatives, and the fight against climate change, in the UK. On Monday this week, it launched a new Sustainability Lab in partnership with the University of Leicester.

    The University of Leicester is a founding member of CGI’s research initiative, Sustainability Exploration and Environmental Data Science (SEEDS).

    Read the full article on TechMarketView here.

  • 9 Oct 2023 8:12 AM | Shivani Kaura (Administrator)

    Artificial intelligence is a top investment priority for business leaders.

    More than two-thirds of US CEOs rank investment in generative AI as a primary priority for their company, according to a new KPMG survey of 400 US chief executives.

    "This is not hype," KPMG US chair Paul Knopp told Yahoo Finance Live. "It will be disruptive, and CEOs are paying close attention.

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