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Pop-Up Discussion - Contact Centre as a Service


The panel of speakers discussed the rebirth of the contact centre industry, the opportunities, challenges and blockers faced when adopting Contact Centre as a Service and share their top tips on how to implement and test the technology.


Joel Walker

Global Head of Corporate Services at Vodafone


John Ing,

Independent Advisor and CX Expert


Claire Hellier,

UK&I Partner Lead - Customer Experience at AWS