What the Professionals Say

"As a relatively new player in the UK outsourcing market we were seeking to work with a well-respected industry thought-leader with an established senior executive network. The GSA has not disappointed.

Working closely with the GSA we developed a tailored Arise/GSA customer service event which gave us the opportunity to engage with a number of our strategic business prospects and share innovative ideas and best practice with them. The event was a great success and has led to a number of new relationships being created. 

Throughout the project the GSA team worked enthusiastically and diligently to ensure that every detail was attended to and that our objectives for the event were met. We would not hesitate to recommend them."

Ken Wheeler, Vice President, Business Development, Arise Virtual Solutions

'Undertaking the GSA foundation certificate in outsourcing helped us make real business sense of our own internal framework.  It enabled us to share knowledge and best practice across our business in relation to governance, performance management and relationship management.'

"It has also opened up opportunities for us to develop our learning of outsourcing further, through undertaking the GSA Diploma in Strategic Outsourcing. We have gained a real insight into the outsourcing industry through the relationship we have built with The GSA."

Darren McKnight, Head of Outsourced Services, Ulster Bank

"I recently attended the one day GSA Life Cycle Workshop presented by Chris Halward. The content of the course covered ALL the implications around outsourcing and developed my knowledge to the next level.  

"It provided a clear, robust and more importantly a 'useable' structure to help me base any future outsourcing projects around. The varied teaching methods kept the day really interesting i.e. tutor presentation, group exercises and learning from others through group discussion. I would highly recommend!"

Ella Gallagher, Buyer / Procurement, UK Asset Resolution 

“The GSA have delivered their foundation course in external service delivery to approximately 100 Irish public sector managers to date. The course provides a firm grounding that allows practitioners to understand the outsourcing life cycle and its application in a business context. 

"The overwhelming feedback from our participants indicated that they found the course to be well balanced; offering both conceptual and practical elements, delivered by professionals who were highly experienced and knowledgeable in their field.”

Kevin Daly, Commercial Delivery Manager, Department of Public Expenditure & Reform, Ireland

"The GSA Diploma program was a great way to develop and share best practice and benefit from expert facilitation and mentoring."

Christopher Day, Head of Outsource Management, Phoenix Group

"This is an essential path in the maturing of the outsourcing profession."

Simon Briskman, Outsourcing Partner, Field Fisher Waterhouse

Symphony Ventures got involved with the GSA through the newest member of their management team, and GSA Council member, Andrew Burgess.  The decision to be a sponsor at the 2015 Symposium was fully justified from the level of interest that Andrew’s talk on Robotic Process Automation generated, which has led to a number of new opportunities for us. Overall, the event was extremely well organised with a very high quality of speakers and attendees. Definitely one of the key events in the sourcing calendar.'

David Poole, CEO, Symphony Ventures (then CEO)

These organisations have benefited from GSA training:

  • Alliance Boots
  • Aviva
  • Baker Hughes
  • BBC
  • BP
  • BT
  • Capital One Bank
  • Carphone Warehouse
  • Cooperative Financial Services
  • CSM Global
  • Deloitte
  • East Sussex CC
  • Field Fisher Waterhouse
  • Foreign Office
  • Government of Ireland
  • Guardian Media Group
  • HML
  • KILN
  • Land Registry
  • Lloyds Banking Group
  • Logica
  • National Grid
  • Northern Rock
  • Phoenix Group
  • Prudential
  • SAB Miller
  • Shell
  • Telegraph Media Group
  • Thomas Reuters
  • UK Asset Resolution
  • Ulster Bank
  • Visa
  • Waveney District Council
  • Zurich Financials Services
  • 2e2

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