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DAY 1 ROUND UP |
MODERN SOURCINGDavid Rickard, Partner at Everest Group
David shared what Modern Sourcing is, what’s wrong with the way sourcing has been done before, best practices to consider for modern sourcing, the benefits of modern sourcing and the things to watch out for. View David's Slides Watch the Presentation here. |
The Analyst & Advisor LensModerator: Chris Halward, Associate Director of Professional Development at the GSA and Director at Ascea Limited David Rickard, Partner at Everest Group Melanie Humphries, Managing Director at Horizon Seven Paul Morrison, Managing Director at Proservartner
This panel took a deep dive into what really constitutes modern sourcing and how prolific it is, with advice on how all organisations, on both the buy and supply side can shift the needle towards modern sourcing.
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Impact Sourcing: A Case Study in Rural BPOJehan Perinpanayagam, CEO at Infomate
Jehan showcased Sri Lanka’s hidden gem IT/BPM industry and how the country’s first BPM was set up and then expanded to rural areas across Sri Lanka. This case study looked at the social impact and the lives that were touched, the sustainability targets and achievements, business benefits and the initiative plan for the future. |
IMPACT SOURCING Otis Makahamadze, Chief Operating Officer at OmniContact
OmniContact is a dynamic service provider committed to delivering customer experience excellence from Sub-Saharan Africa. It’s early days for this region on the global delivery destination map, but Omni has already grown to over 800 employees – 25% of which are impact workers. Otis shared OmniContact’s vision for how impact sourcing can transform the lives of tens of thousands of Africans in poverty |
IMPACT SOURCING PANEL Chair: Kerry Hallard, CEO at the GSA Jehan Perinpanayagam, CEO at Infomate Otis Makahamadze, Chief Operating Officer at OmniContact James Donovan, Group CEO of ADEC Innovations
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IS AGILE SOURCING A THREAT TO THE SERVICE PROVIDER'S PIPELINE? Rosalyn Olney, Partner at Source-Re
Increasingly buying teams are looking to introduce agile sourcing as an alternative go to market approach. Rosalyn touched on how buyers are becoming more agile, whilst reviewing how willing, able and mobilised the service providers are to meet the challenge, and how much of a threat agile sourcing is to the traditional pipeline. |
THE LEGAL LENS Chair: Terry Walby, CEO at OpenDialog Kit Burden, Partner at DLA Piper Mark Crichard, Partner at RPC Megan Paul, Partner at Charles Russell Speechlys Craig Rogers, Partner at Eversheds Sutherland
This panel discussed the latest trends they’re seeing from the contracts they are negotiating. Expect everything from negotiating with hyperscalers through standard terms to agile contracting. |
SHARED VALUE PARTNER RELATIONSHIPS Chris Wilson, Sourcing Director at Vitality
Chris discussed how we look to create an environment of true partnership where both customer and supplier are driven toward success and also share the value of success, not just through financial gain. |
SUPPLIER DIVERSITY TAKES CENTRE STAGE Sunita Hirani, VP, Governance & Oversight Lead at Deutsche Bank & Founding Member of Council for Supplier Diversity UK
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THE STANDARDISATION REVOLUTION HITS THE BUSINESS SERVICES INDUSTRY David Jones, Founder at Claus.ify & Member of the GSA Contracting Workstream
David presented GSA’s standard terms for professional and IT services and how they are housed in a unique standardisation technology platform to guarantee integrity of language. |
SHIFTING THE PARADIGM OF SUCCESS - CONVERGENCE OF ESG AND BPO: A CASE STUDY
In this session, James delved into the business and BPO industry paradigm shift driven by Environmental, Social, and Governance (ESG) principles. He presented the case study of ADEC Innovations, an original ESG service provider. As a Business Advisory Board member of the United Nations Environment Programme, James also discussed the progress towards the Sustainable Development Goals based on his insights, offering a perspective on the outlook for people, planet, and the global sourcing industry. |
NET ZERO IN THE SUPPLY CHAIN
Chris provided an intro to Net Zero and science-based targets, framing against Aviva’s climate commitments and the UN Sustainable Development Goals before going on to talk about Aviva’s supply chain actions. |
TLT’s Journey to Net Zero Olesya Katyuk, Senior Procurement Manager at TLT
TLT has set up an ambition to achieve net zero by 2040. A tiered approach targeting supply chain emissions (e.g. emissions calculations software, supplier due diligence on sustainability – new and existing, supplier sustainability assessment frameworks, etc.) has already been set up and Olesya detailed how they plan to achieve their goals. |
ESG IN THE SUPPLY CHAIN Moderator: Kerry Hallard, CEO of the GSA James Donovan, Group CEO of ADEC Innovations Chris Boyle, Supply Chain Sustainability Lead at Aviva Olesya Katyuk, Senior Procurement Manager at TLT
This panel discussed ESG in the supply chain, how to work to science-based targets and how we can improve as an industry avoiding green washing. |
GSA PRESENTS UPDATES ON IT'S SERVICE PROVIDER SUSTAINABILITY MATURITY & SOCIAL SOURCING INDICES AND INDUSTRY GENDER PAY GAP DATA. Kerry Hallard, CEO of the GSA
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