Sourcing Predictions

As we come to the end of the most tumultuous year, we must reflect on how well the industry has performed. Trust between customers and their service partners increased throughout the pandemic as companies worked tirelessly to ensure optimum service delivery – often against all odds. As a result, the industry grew in positive reputation and also in size and greater growth is predicted for the years ahead as business and technology services will be front and centre of companies’ and Governments’ restart strategies.