Industry news

Teleperformance, a global leader in digital business services, announced it has launched an AI Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders.

The free Teleperformance AI Maturity Survey is designed to help organizations understand not only the capabilities required for success, but the right combinations of capabilities across data readiness, operational strategies, infrastructure, talent and more.

Read the full article on Directors Club here.

KPMG US on Friday announced the establishment of an AI and digital innovation group led by newly named vice chair Steve Chase, effective October 1.

Chase’s promotion to vice chair will give emerging technology leadership a seat at KPMG’s management committee, the Big Four accountancy said in a press release.

“To support our leadership ambitions and unlock the next phase of growth for KPMG and our clients, the new AI and Digital Innovation group will set a firmwide innovation agenda that will enhance how we serve our clients, transform our operations...," said CEO Paul Knopp.

Business process outsourcing (BPO) is a complex business requiring sophisticated and stable technology that integrates seamlessly and securely into clients’ operational systems.

CCI is taking the challenge seriously and is now turning to impact sourcing to grow its own skills.

With the experience of sister organisation CareerBox showing the effectiveness of impact sourcing, and his own life experience, Pretorius is confident that the approach of growing skills from scratch is a winning formula.

Read the full article on IT online here.

In the latest McKinsey Global Survey on AI, 40 percent of respondents said their organizations plan to increase their overall AI investment because of advancements in gen AI.
Nevertheless, few companies seem fully prepared for the widespread use of gen AI—or the business risks these tools may bring: 53 of organizations acknowledge cybersecurity as a gen AI-related risk, but only 38 percent are working to mitigate that risk.

Read the full article on Mckinsey & Company here.

On September 9, 2023, esteemed research analysts from The Goldman Sachs Group released a report providing comprehensive coverage on Everest Group (NYSE:EG), offering valuable insights into the company’s stock. In this report, Goldman Sachs analysts awarded Everest Group with a “buy” rating.

As of the opening on Friday, EG shares were priced at $367.22. Over the past twelve months, Everest Group has witnessed a fluctuation in its stock performance, with a low of $244.57 and a high of $394.99. This volatility indicates potential opportunities for investors to capitalize on market trends.

Read the full article on BestStocks here.

Deloitte, the biggest of the “Big Four” consultancies, reported its global results yesterday achieving aggregate global revenue of $64.9bn for FY2023 (year to the end of May), up 14.9% in local currency (9.3% increase in US$) on the prior year.

Deloitte is also the biggest of the consultants in TMV’s UK SITS Supplier Rankings 2023 sitting just inside the ‘Top 20’, marginally ahead of rival PwC. Deloitte’s SITS activity operates within its Consulting practice which saw revenue grow 19.1% to $29.6bn last year, off the back of demand for digital transformation.

Read the full article on TechMarketView here.

The UK government has set out five objectives for its AI safety summit in November, which will be held at Bletchley park.

The AI Safety Summit will bring together key countries, as well as leading technology organisations, academia and civil society to inform rapid national and international action at the frontier of Artificial Intelligence (AI) development.

Read the full article on TechMarketView here.

Procurement Magazine takes a look at 10 of the top use cases for artificial intelligence (AI) in procurement including

Being a fast-paced and highly competitive market, procurement faces extreme pressure to deliver cost savings, manage risk, and ensure that they meet ESG standards. To ensure the function is agile in order to keep up with changing dynamics, artificial intelligence (AI) can transition the function from reactive to proactive and push data-driven insights.

With the emergence of Generative AI, the solution has sparked a surge in investment for the technology that is expected to value at US$2 trillion by 2030.

As recruiters and businesses strive to find the best talent that aligns with their needs and organizational fit, the process of talent acquisition becomes paramount. One essential aspect that plays a crucial role in this process is sourcing.

Strategic sourcing enables businesses to access hidden talent, develop a solid talent pipeline, and ultimately improve recruiting decisions. It expedites the hiring process while simultaneously helping to improve the quality of new hires, which boosts output and enhances organizational performance.

Read the full article on Brightmove here.

The interest in artificial intelligence (AI) has grown rapidly in recent years, not least with the development and launch of OpenAI's ChatGPT, investment from Microsoft and competitor tools such as Google Bard.

There has also been a marked increase in research, and development and adoption of AI by businesses has been rapid. If the IBM Global Adoption Index 2022 is anything to go by, then a staggering 35% of organisations have already adopted AI in their daily business operations, with an additional 42% of organisations reporting to be actively exploring various AI options that are right for them.

Read more on Computing here.