The CSPS is one of the largest public sector pension schemes in the UK.
Under the new contract, Capita will modernise pensions administration systems through enhanced system design and digital innovation.
We will integrate generative artificial intelligence (GenAI) technology to transform the pension experience for CSPS members, providing them with personalised and engaging digital channels to better plan and manage their retirement savings.
Enhancing the end-to-end customer experience will create more intuitive and innovative interactions for both our client and pension members, while providing the insights to support a data driven approach for employers within the scheme.
Read the full article on Capita here.