Industry news

  • 25 Mar 2014 12:00 AM | Anonymous

    Nationwide Building Society has deployed a new website aimed at mobile uses aimed at providing increased functionality and remote accessibility.

    The new site also provides custom features to the bank’s users designed to offer a personalised account with 24/7 support via Twitter.

    Chris Hulse, head of e-commerce and digital marketing, said: “we went back to the drawing board to understand what our customers really want and to ensure it was quick and easy for them to find it, whether they are sitting at home or sitting on the bus”.

    Nationwide Building Society – Scan on Demand

  • 25 Mar 2014 12:00 AM | Anonymous

    A new study has revealed that U.S. technology companies are reducing their offshoring operations in foreign markets due to rising costs.

    Only 5 out of 100 technology CFOs said that they were planning to offshore services in the near future according to a survey from accounting firm BDO USA LLP, a rapid drop from 16 per cent in 2013 and 20 per cent in 2012.

    The survey revealed that 29 per cent of companies that currently offshore services are now looking to in-shore services back state side in 2014.

    A combination of rising cost, economic disruptions and environmental disasters have all contributed to the falloff in offshoring within the U.S. according to Aftab Jamil, a partner at BDO.

    U.S have imposed a record visa fine on outsourcer

    U.S. regulators warn banks over outsourced risks

  • 24 Mar 2014 12:00 AM | Anonymous

    Clothing retailer ASOS have revealed plans for an accelerated investment program designed to IT and warehouse funding to £68 million within the year.

    The announcement follows a statement in October which detailed plans to invest £110 million in IT and logistics over the next two years.

    The move to increase IT spending and logistics comes as ASOS reported increased revenues which the company attributed from technology investment.

    The cloths retailer will now increase the speed of the investment programme focused in the UK and Germany, with the £68 million investment replacing original plans for £55 million in 2014.

    Nick Robertson, CEO of ASOS, said in a trading statement: “this investment will increase our sales capacity to c£2.5 billion per annum, over £1 billion higher than previous guidance.”

    Ocado moves to increase IT investment

    JP Morgan increases IT investment by 27 per cent

  • 24 Mar 2014 12:00 AM | Anonymous

    Retailers are struggling to meet multi buyer expectations from customers according to new research from Accenture and SAP.

    The research found that businesses although identifying that importance of multi-channel customer offerings as a priority, were failing to meet the demands due to organisational and technological limitations.

    91 per cent of companies involved in the research responded that they were facing significant barriers to offering omni-channels to consumers.

    Chris Donnelly, global managing director of Accenture’s retail practice, said: “Increasing adoption of e-commerce and mobile technology by consumers underscores how important it is for retailers to introduce digital commerce into every aspect of their business”.

    Limited online presence impacts Morrisons

    John Lewis sees profits grow by 59 percent from strong e-commerce

  • 24 Mar 2014 12:00 AM | Anonymous

    Camden council has moved to harness big data analytics in order to reduce tax fraud in the borough area.

    IBM is providing a platform which provides big data analytic capabilities to public services covering the whole borough in a bid to improve services and tackle fraud through the creation of a unified repository of data known as the ‘Residents Index’.

    Hilary Simpson, head of ICT business partnering at London Borough of Camden, said: “We have identified at least a dozen specific examples where a Residents’ Index, based on IBM Big Data and Analytics technology can help us.”

    “We estimate that the solution could help to cut single person council tax discount fraud by five percent, potentially delivering major savings for our borough”.

    The move to employ IBM’s framework comes after Camden revealed digital strategy plans designed to improve savings and help the borough meet budget target savings.

    Camden Council reveals digital strategy

  • 24 Mar 2014 12:00 AM | Anonymous

    Lincolnshire County Council has signed a contract with outsourcing services giant Serco to provide contact centre and BPO services in a deal valued at £70 million.

    The contract will run over a five year period with the option to extend over a further two years.

    The contract is designed to save the council as much as £14 million in cost savings with the transition process being scheduled for completion by April 2015.

    Councillor Martin Hill, Leader of Lincolnshire County Council, said: “We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities.”

    Serco sees stock rise after new CEO appointment

    G4S and Serco criticised by government watchdog

  • 21 Mar 2014 12:00 AM | Anonymous

    Procurement in the NHS is a “mess” and “has no teeth” according to a NHS Trust head buyer.

    John Watts, interim director of procurement and ecommerce at Barts Health Trust called for change within the Trusts procurement centre, saying that the centre at present has “no teeth” and that there “is no-one at the centre driving change.”

    He added that the approach employed by NHS Trusts would be madness in the private sector and had resulted in huge annual deficits across the country.

    He described that change was paramount in driving cost savings: “You won’t get the best price if you’re not prepared to change. It’s about competition, it’s about commitment and willingness to change.”

    Mr Watts made the comments at the Government Opportunities NHS Procurement Conference in Birmingham.

    NHS launches £100 million fund for innovative IT

    NHS trust requests increased funding for paperless transformation

  • 21 Mar 2014 12:00 AM | Anonymous

    As we head in to British springtime, UK is still counting the cost and dealing with the aftermath of months of wind, rain and chronic flooding, Cloud IT experts Net Solutions Europe (NSE) to comment on the importance of resilient IT systems to mitigate crisis management.

    According to the latest statistics from the Met Office, the UK has experienced its wettest winter in almost 250 years, with businesses in Somerset alone reporting losses over £1.2 million (an average of £17,352 per business) in lost productivity.

    “When premises become flooded and lose power or accessibility, the failings of traditional servers become painfully apparent,” says Tom Underhill of Cloud IT experts, Net Solutions Europe. “The natural solution for interruption to business because of adverse weather, power or IT failures, is for staff to continue working from home or a safer environment. However, if all files and processes are stored on internal physical servers, a business of any size can literally grind to a halt. Where flooding is concerned, water-damaged servers can be a disaster.”

    “Cloud integration is a clear solution to this problem. With data stored virtually in a secure, purpose-built data centre, businesses can be confident that their information is highly secure regardless of what the weather conditions are, and that their files can be consistently accessed and updated from any remote location. If any member of staff is unable to get into work, as long as wherever they are has an internet connection, they can keep doing their job.”

    “A big concern for some business owners is the cost implications of investing in new IT systems,” adds Tom, “but implementing Cloud can often be a cost-neutral exercise that adds flexibility and resilience. With a range of private, hybrid and public Cloud solutions available, it’s possible for a business with a budget of any size to adopt the trend and protect their productivity and files.”

    Cloud applications are now streamlining key processes such as email, storage, backup, HR, billing, CRM, and accounting for both small and large businesses. In fact, the Financial Times recently reported that nearly a quarter of all the UK’s IT spend is on the implementation of Cloud services that will ensure businesses can be much better equipped to maintain business continuity during ever more common weather disruptions.

  • 21 Mar 2014 12:00 AM | Anonymous

    New research from innovation foundation group Nesta reveals that businesses can expect to see increase of productivity of between 8 and 10 per cent from the employment of big data.

    The research of 500 UK companies found that effective use of bid data, with proper collection, analysis and deployment, can see a 4.3 per cent increase in equity return.

    The research revealed that businesses that allowed staff greater flexibility and autonomy in making decisions saw increased productivity from data than businesses that operated on a centralised decision making model.

    Hasan Bakhshi, research director at Nesta, said: "Businesses must analyse their data and create an environment where workers are empowered to use it to generate positive returns. Our report makes a strong case that no business should ignore its data."

    Data discovery to become a main focus

    Skills gap result in undervaluing of Big Data

  • 21 Mar 2014 12:00 AM | Anonymous

    More Welsh firms are winning significant public sector contracts thanks to the simplification of procurement functions and practices

    The finance minister Jane Hutt revealed that Welsh contractors are now securing three quarters of all available major construction awards made available on the Welsh online procurement portal.

    The online procurement portal known as ‘sell2wales’ has so far driven savings of £130 million over the last five years from increased efficiency, according to the finance minister.

    Ms Hutt said: “Through collective effort, clear goals and strong leadership, procurement is being transformed from a ‘function’ to a strategic, intelligent lever which can have a positive and lasting impact on jobs, economic growth and the lives of people across Wales.”

Powered by Wild Apricot Membership Software