Lincolnshire County Council has signed a contract with outsourcing services giant Serco to provide contact centre and BPO services in a deal valued at £70 million.

The contract will run over a five year period with the option to extend over a further two years.

The contract is designed to save the council as much as £14 million in cost savings with the transition process being scheduled for completion by April 2015.

Councillor Martin Hill, Leader of Lincolnshire County Council, said: “We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities.”

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