Industry news

Tech Mahindra has appointed Mohit Joshi as its new Managing Director and CEO.

Joshi has been at Infosys for 22 years and is currently in the role of President. Tech Mahindra announced over the weekend that he would take up his new role on 20th December of this year, taking over from CP Gurnani who will leave the company (retiring) the day before.  

The news was welcomed by the market with shares in Tech Mahindra rallying as stock hit its biggest intraday jump in nearly three years. 

Read more on Tech Market View here

Outsourced customer and citizen experience management and related digital services company Teleperformance, recently announced the annual results of its sustainability initiative to support children’s education.

Over 50 countries where Teleperformance Group operates were responsible for the effort where more than 60,000 children in situations of vulnerability were supported as part of its proprietary corporate social responsibility program Citizen of the World.

Read more on The Visayan Daily Star here.

DLA Piper has welcomed San Francisco-based partner Jessica Hannah to the firm’s patent litigation subgroup within the intellectual property & technology group.

Hannah boasts 15 years of experience in all stages of patent litigation. Most recently, she served as principal and senior managing counsel in the IP litigation group at Apple, where she spent eight years managing an active docket of patent litigation that spanned the globe. Within that role, Hannah oversaw patent litigation, and she contributed to management of Apple’s active docket at the US Court of Appeals for the Federal Circuit, as well as Apple’s IP-related amicus filings.

Read more on Australasian Lawyer here.

The inclusion of women in STEM professions is essential for promoting economic growth, maintaining and increasing innovative strength, and implementing sustainability goals for countries and companies alike.

Greater gender diversity in STEM can lead to a stronger and more inclusive workforce, especially in the supply chain, which benefits everyone.

“If women or young girls are studying the latest technologies in school, it creates a positive impact on the way the world runs in the future,” said Davis said in a recent "The Future of Supply Chain" podcast episode, “How Innovation and Technology are opening doors for women in Supply Chain.”

Read more on Forbes here

Insurer Zurich today launches ‘Kick Start Mentors’, in partnership with five schools as part of its ‘Early Careers’ programme.  The initiative has been designed to attract future talent from diverse backgrounds across the country. The 80 pupils who have already signed up to the scheme will be mentored by 24 specially trained Zurich future leaders who work in various business areas across the UK. 

Read more on FE News here

DXC Technology has revealed that its talks with an unnamed suitor about a possible takeover of the company have concluded without any deal materialising. DXC issued a formal statement yesterday indicating that, financial challenges and the current market conditions had meant that no formal proposal was received and discussions have now been terminated. DXC also stated that it does not intend to comment further on the matter.

DXC had been in discussions about a possible takeover since the latter half of 2022. The company confirmed the talks following widespread market rumours relating to an approach from a third-party.

Read more on Tech Market View here.

Business process specialist Liberata remains extremely active in the local authority ‘revenues and benefits’ servicing space, announcing a new seven-year contract with two Hertfordshire-based local authorities, Broxbourne Borough Council and Welwyn Hatfield District Council. Having added Swindon Borough Council to its portfolio of local authority clients in May of last year (see Liberata lands £30m Swindon deal), this is another excellent win for Liberata in the Local Government space as it returns to consistent revenue growth under the management of Japanese parent Outsourcing Inc (see The maturing of OSUK). 

The Broxbourne and Welwyn Hatfield partnership is interesting for several reasons and offers further evidence that the local government BPO market is ‘waking up’ after several years in the doldrums. 

Read more at Tech Market View here

The digital world of today requires personalisation, interactivity, connection, and constant innovative updating. Customers are increasingly demanding more from brands, as their expectations and behaviour rapidly change. Companies are encouraged to think outside of the box and test the borders of conventional thinking in order to meet these demands.

The expanding rate of the Metaverse is causing the boundaries between virtual and non-virtual worlds to collapse, allowing them to blend into easily interchangeable realities. It offers new opportunities for businesses and their delivery methods of customer experience, building upon omnichannel models which suit the needs of every customer. It’s being dubbed the next big thing 

Customer experience has become a multidimensional, tangible concept, which ultimately adds value to a business. In fact, research by American Express has revealed that 86% of customers are willing to pay more for a better experience. Therefore, businesses need to embrace the limitless possibilities of the metaverse and expand into it as a vehicle to drive their CX management

Read more on Express Computer here.

Knowledge Process Outsourcing (KPO) is the process of outsourcing certain business tasks or processes that require specialized knowledge or expertise. KPO is a type of business process outsourcing (BPO) where the tasks or processes outsourced require a high level of knowledge or expertise. The main difference between KPO and BPO is that KPO involves tasks or processes that are more knowledge-intensive, while BPO involves tasks or processes that are more labor-intensive. KPO can be used to outsource a variety of tasks or processes, including research and development, market research, financial analysis, legal research, and medical coding and billing. KPO providers typically have a high level of expertise and experience in the area they are providing services.
Read more on Open PR here

DLA Piper is pleased to announce Bennett Borden has joined the firm as Chief Data Scientist of the newly-created Artificial Intelligence and Data Analytics Practice. Borden joins alongside approximately 10 top-tier data scientists who have worked together for the past decade.

DLA Piper currently advises many of the world’s most prominent companies and governments on the legal and compliance risks of creating and deploying AI systems, and Borden and team’s unique-to-market technical and forensic offerings complement the firm’s existing capabilities in AI adoption, deployment and monitoring.

Borden, an experienced attorney and data scientist, is a leading authority on helping clients monetize and productize data, develop AI systems and algorithmic models in a legal and ethical manner, and conduct discovery and internal investigations, including the verification of AI systems and detection of algorithmic bias.

Read more on DLA Piper here