Industry news

In what is the latest news in the viral sensation that is AI chatbot ChatGPT, creator OpenAI has announced it is beginning to think about how to monetise the tool, and is planning on exploring the option of a premium ‘Professional’ version, which would provide unlimited availability, no throttling and no daily limit.

This is currently being advertised via a waitlist link published on the company’s Discord server, and is initially asking users a series of question including ‘the most valuable thing’ people use ChatGPT for, and various questions regarding what price users feel would make the tool either too expensive, or a bargain. After answering the short questionnaire, you can then register interest to be involved in the paid trial.

Read more on TechMarketView here.

London – 12^th January, 2023 – Webhelp, a leading global customer experience and business solutions provider, today announces it has expanded its leadership team further with the appointment of Samantha Williams as MD, Client Solutions.

Samantha, who has considerable experience in driving large transnational deals across the CXAAS & SAAS, BPO industry, has worked with many UK and global organisations, so is well placed to deliver a new perspective and innovative customer experience solutions, in line with Webhelps’ growth strategy.

Jonathan Shawcross, Webhelp’s Chief Growth Officer said; “I am delighted to welcome Samantha to Webhelp.  This is a key appointment for us as we extend our team and ability to invest in our digital transformation capabilities and CX consulting for our clients to create value driven end to end customer journeys.”

Webhelp experienced very strong client growth in 2022, globally on boarding over 240 new logo clients, and welcoming more than 25,000 game-changers to the business. In line with increased demand, it continued to bolster its Webhelp Anywhere proposition, which combines best shoring with remote, hybrid and on-site operations and tech-enabled capabilities to deliver flexible and tailored solutions.  

This year, Webhelp will continue its strategic growth, expanding further into new and current key locations, as well as investments in people, technology, and innovation.

About Webhelp

Webhelp designs, delivers, and optimises unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 110,000 passionate employees across more than 55 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.

For more information on Webhelp, visit https://webhelp.com/  

US – Customer experience (CX) businesses Sprinklr and Sitel Group have partnered to combine software and digital CX services.

Headquartered in New York, Sprinklr offers a CX management platform that allows companies to manage how customers experience their brands via external channels, including social media.

Miami-based Sitel Group offers digital and voice-based CX tools and services.

Through the global partnership, the companies aim to create a set of digital services, including social listening and engagement tools, social media strategy and design.

Read more on Research Live here.

What is Greenwashing? How does Greenwashing relate to procurement? What can be done to fight against it?

Greenwashing is the practice of making false or misleading claims about the environmental benefits of a product, service, or company. It’s often used to make a company or product appear more environmentally friendly than it really is, in order to appeal to consumers who are concerned about the environment.

Read more on Procurement Magazine here.

Global Automation-as-a-Service Market Report from AMA Research highlights deep analysis on market characteristics, sizing, estimates and growth by segmentation, regional breakdowns & country along with competitive landscape, player’s market shares, and strategies that are key in the market. The exploration provides a 360° view and insights, highlighting major outcomes of the industry. These insights help the business decision-makers to formulate better business plans and make informed decisions to improved profitability. In addition, the study helps venture or private players in understanding the companies in more detail to make better informed decisions.

Read more on Newstrail.com here.

Are you curious about some of the most popular RPA software solutions right now? Business gets more challenging by the day and while technology is supposed to make things easier, it sometimes introduces other hurdles. Fortunately, you can use technology to improve and still have an optimized situation at the end of the day. The five most popular RPA software solutions in 2023 are all about automating the tedious and time-consuming tasks that take away from your productivity. By automating these processes, you can focus on more important tasks, freeing up your time to work on strategic initiatives.

Read more on TechAcute here.

Global cybersecurity industry to recruit 3.4 million additional professionals to help neutralize the cybercriminal threat.

DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services company, has forecast five ways the digital security landscape will impact life and business in 2023 and beyond.

As one of the leading providers of cybersecurity solutions globally with over 3,000 experts helping the world's largest companies to increase resilience, DXC Technology is seeing an evolving landscape of threats, but also opportunities to tackle them.

Read the trends on DXC Technology's site here.

Zurich will conduct a standard risk assessment of prospective members of the captive as well as a sustainability assessment of their carbon footprint and energy consumption.

The purpose is not to hold them to any single standard, but to provide baseline data and a report from which they can develop or adjust their sustainability strategy, Zurich said in a statement.

Prospective members of Envision Re must be within Zurich’s underwriting appetite and committed to sustainability and reducing their carbon footprint. Zurich stopped insuring companies that generate more than 30% of their revenues from thermal coal, oil sands and oil shale in 2021.

Read more on Business Insurance here.

ESG compliance is viewed as a proxy for good financial performance but the lack of accepted definitions makes data gathering difficult. Companies urged to align M&A considerations to core ESG strategy.

A KPMG survey released at the end of last year has found that there is little consensus in the business world about how ESG can be applied to due diligence supporting M&A transactions. Conducted by KPMG Finland, the survey involved 150 ‘dealmakers’ in the Europe, Middle East and Africa region, including fund managers, board members and advisers.

The report stated: "M&A teams are increasingly conducting ESG due diligence on targets at an early stage. Dealmakers are actively integrating ESG considerations into their deal activities. And premiums are being paid for targets that meet ESG priorities." 

Read more on KPMG here.

Cloud migration is an excellent example of ROI-driven decision-making.

More often than not, measuring ROI can help make the move to the Cloud and become an important factor in choosing the right Cloud platform to migrate to. According to a recent report by Future Processing, 12% of respondents indicated that Cloud is the most impactful area when it comes to increasing the ROI of IT projects.

Migrating to the Cloud is less of an all-or-nothing proposition than business leaders first imagined. For instance, it can be divided into sub-processes, with some parts of the business providing better returns when held on-premise or in-house, while others benefit significantly from the switch by improving performance and lowering costs.

Read more on TechNative here.