Industry news

Vodafone is expanding the range of cloud providers it works with, as it embarks on a multi-year revamp of the infrastructure underpinning its European operations.

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As its name suggests, ESG Book is in the business of environmental, social and governance (ESG) data. It provides a platform geared towards making such data accessible, consistent and transparent so financial markets can use it to determine the allocation of capital to sustainable and higher impact assets. The round was led by Energy Impact Partners (EIP), with Meridiam and Allianz X, and Allianz.

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Scottish Water plans to invest up to a £100m over the next 5 years in Internet of things technologies that will help it to better predict problems in its waste water infrastructure, lessening the impact on customers and helping it to achieve its net-zero carbon emissions targets.

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Supported by the United Nations, CGI has launched a new research programme in partnership with several leading universities. The programme, Sustainability Exploration Environmental Data Science (SEEDS), has been designed to challenge thinking and practice around sustainability and low carbon business models.

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Outsourced customer service solutions provider FM Outsource is celebrating its 10th year in business, following a sustained period of growth.

Over the past three years, the business’s revenue has soared by 67% due to its work supporting prominent household names, including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

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Global cloud communications platform Infobip and telecommunications company BT Group is partnering to offer to scale, design, and orchestrate personalized customer experiences across communication channels in the United Kingdom (UK).

Through this partnership, businesses will have access to Infobip’s entire suite of customer engagement solutions — including SMS and RCS — which enables brands to deliver rich, branded messages via an SMS inbox, WhatsApp and Facebook Messenger.

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Leading global information technology, consulting, and business process services company Wipro Limited recently launched its latest Innovation Studio in Austin, Texas.

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The Business Process Outsourcing (BPO) sector is among the best-suited industries that could drive growth and job creation in Honduras, said International Finance Corporation (IFC).

According to a study conducted by the IFC, the BPO sector is already one of the fastest-growing in Honduras. Still, it offers opportunities to create high-quality jobs while increasing domestic value.

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BT Group has announced a major new partnership with fellow telecoms giant, Ericsson, to provide commercial 5G Private Networks in the UK. The multi-million pound venture will see the two companies collaborate closely to bring mobile networking technology to organisations across a variety of vertical sectors.

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Hot on the heels of wins at HMRC and Scottish Power, Capita has secured a three-year extension with NHS England and NHS Improvement to continue to fulfil the Primary Care Support England contract. The £94m renewal brings the TCV closed by the company over the last ten days to £177m.

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