Industry news

Global Information Technology (IT), consulting, and business process services company Wipro Limited will be hiring more than 500 additional employees in Brazil to support its cloud expansion.

The company will be hiring for a range of roles that includes IT, engineering, consulting, business development, and operations.

Read the full article here on Wipro.com

Ukraine’s $6.8 billion information technology (IT) sector is at great risk amid the current conflict with Russia. Kerry Hallard, Chief Executive of trade group Global Sourcing Association, said the war could have “massive repercussions” because Ukraine is a major provider of IT services to multinational banking, insurance, and other financial services operations firms. According to a 2021 report by the  IT Ukraine Association, the country is a “breeding ground” for software development talent with over 200,000 professionals in the industry. Artificial intelligence (AI)-driven tool Grammarly, freelance platform Fiverr, productivity app Readdle are just among many applications developed in Ukraine.

Read the full article here

TCS recently expanded to Saudi Arabia with an all-female business process center, the company said in a statement.

The office which will employ up to 3,000 female professionals will be Saudi Arabia’s first women-centric business establishment. 

The 3,200 sq.m facility is located in Riyadh and will offer customers specialized finance and accounting, human resources, materials supply and office services to improve their operational efficiency.

Read the full article here on EconomicTimes.com

SAP and Oracle have both strongly expressed solidarity with Ukraine following Russia’s invasion of the country.

Both were responding to a request for support from Mykhhailo Fedorov, vice-prime minister of Ukraine and minister of digital transformation.

Christian Klein, chief executive officer at SAP, has issued a statement that conveys strong support for Ukraine in the second full week of the attack by the military forces of the Russian Federation.

Read the full article here on ComputerWeekly.com

More than 70% of executives say sustainability is a top-10 priority for their companies. Two-thirds of consumers will pay more for brands that commit to sustainability. And more than 70% of people prefer to work for a company that has a strong green footprint over one that doesn’t.

What more evidence is needed to demonstrate that sustainability is good business?

Read the full article here on morewithvpro.com

Spanish owned, TSB, has expanded its relationship with software intelligence specialist, Dynatrace as the UK bank looks to accelerate the provision of digital services to its customers. TSB has been investing heavily in innovation, as it looks to transform its fortunes after the disastrous systems migration that followed its acquisition by Banco Sabadell from Lloyds Banking Group in 2019.

TSB is using technology from Dynatrace to optimise front and back-office applications across its new multi-cloud environment (provided by AWS, IBM, and BT). The bank hopes that the Dynatrace platform will help it to reduce cloud complexity and improve interoperability via AI and intelligent automation.

Read the full article here on TechMarketView

Business Process Services provider Arvato CRM Solutions has announced a two-year extension to its Customer Management contract with BMW Group to provide multichannel customer services in the UK and Ireland. Arvato has been running the contract for the last five years or so, since it won the client off of rival Capita.

Read the full article here on TechMarketView

According to Mark Aston, SVP and Business Unit Leader for UK North & Australia, CGI has been looking for “the right dance partner” in Australia for some time. The company knew that it needed to significantly grow its employee base in the region to achieve critical mass. This morning, with the announcement that it has completed (via its subsidiary company, CGI Technology and Solutions Australia Pty Limited) its planned acquisition of Unico, it has done just that.

Read the full article here on TechMarketView

Global customer experience (CX) technology and services provider TTEC Holdings was included in Forbes’ list of America's Best Employers 2022. TTEC Chairman and CEO Ken Tuchman said that this recognition is “an honor and a testament to the exceptional experience” that they are striving to deliver to all of their employees. Last year, the company was also included in the same Best Employer List in multiple categories. TTEC delivers CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Congratulations!

The worldwide network of BPO companies DDC Group recently opened a new language hub in Belgrade, Serbia. The new facility is expected to help increase the company’s current multilingual customer service, customs brokerage, and other BPO services for existing and future clients. Moreover, it will serve as a regional hub for DDC’s home-based workforce, allowing them to collaborate while maintaining a hybrid work model. The new site joins existing DDC locations in the United Kingdom, Bosnia and Herzegovina, Philippines, and the United States.