Industry news

Huawei Technology is looking at investing in Chinese chip companies as they face increasing regulations worldwide due to data security concerns.

Huawei have set up the Hubble Technology Investment fund in order to invest in companies domestically.

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Amazon Web Services (AWS) is looking at expanding their competency programme to enable mainframe workloads to be migrated onto the cloud.

AWS has partnered with consultancy firms such as Infosys and Deloitte alongside tech firms such as Blue Age and Micro Focus to facilitate this expansion.

This comes as Google have recently acquired Cornerstone Technology, a firm specialised in mainframe cloud migration.

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LONDON, 8^th December 2020; TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth.

“TTEC is fortunate to have an established global leader like Alistair to grow our brand in this critical market,” said Ken Tuchman, Founder, Chairman, and CEO of TTEC. “We believe that Alistair’s depth of expertise will help accelerate TTEC’s leadership position in EMEA, and enable more European brands to leverage the exceptional CXaaS solutions that have differentiated TTEC and its clients during this difficult year.”

Niederer is an international business executive with a demonstrated track record of winning and growing client relationships within the customer experience (CX) sector. Before joining TTEC, he served as chief revenue officer at Ember Services North America where he returned business to profitability while delivering organic growth and international expansion. Niederer also held leadership roles in Europe, South Africa, and Asia Pacific for Teleperformance and Sutherland. 

Alistair Niederer commented; “With the recent traction we have gained with the new customers TTEC has announced along with the opening of a new CX Centre in Leeds, I am excited to be joining TTEC to drive further growth in EMEA with its digital-first CXaaS platform.”

Learn more about Alistair Niederer and TTEC’s executive team.

About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/.

For TTEC EMEA media enquiries please contact Tina Stanley, TSA PR, via tina@tinastanleyassoc.com, Tel +44 (0) 7909 967 657 or Twitter @TSAPR.

The Crown Commercial Services (CCS) is launching a £750m cloud utility framework that will allow public sector buyers to procure cloud capacity directly from suppliers. 

This framework is aimed to launch in 2021 and will be restricted to pure cloud computer requirements. 

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Telecoms provider Nokia is set to lead the EU in the next generation of networks, 6G.

Nokia will lead firms in the EU such as Ecrisson, Atos and Intel to create 6G, which will be funded by Hexa-X. Hexa-X is a company dedicated to the innovation of 6G. They have been awarded funding by the EU under the Horizon 2020 research and innovation programme. 

The aim of 6G and this partnership is focused on connecting people physically and digitally.

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America leads the computer vision in hardware, talent and patents according to Computer Visions’ new report by Hong Kong’s South China Morning Post. 

China is constantly looking for new innovative ways to lead the next generation, however they are falling short compared to the US. For example, if you look at talent, the US has over 2,000 computer vision scholars where as China has less than 200. 

China are now looking for news areas of growth such as retail and marketing to create a new generation for computer vision. 

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Cisco, a tech company has signed a contract to acquire IMImobile, a cloud based communications software for $721 million in a move to help firms keep track of their users and interact with them.

The CEO of Cisco, Chuck Robbins is hoping to revamp the company to become more centred around networking software and service providers. 

The deal with IMImobile is aimed to help them use AI software in order to automate the outreach process more efficiently. For example, providing their customers with a generic way to communicate with people in which they prefer, so either video calls, texts, social media...

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Telco company Three is continuing to roll out their 5G network with the launch of its first Ecrisson 5G sites.

Three first launched their 5G network in Central London in 2019 after they partnered with Ecrisson. Now customers in Manchester, Glasgow and Reading can also access their 5G network.

This has enabled Three to provide 5G to customers in over 154 towns and cities. 

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Amazon have announced that they will be bringing their company, AWS cloud to Apple’s new M1 Mac mini. 

AWS is Amazon Web services, a cloud based infrastructure. This move will allow developers to build across Apple goods whilst using Amazon cloud.

Amazon is using their experience in logistics to boost their cloud offering for the next generation of factories.

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Salesforce, a cloud computing software company are planning to acquire Slack, an app facilitating chat for $27.7bn in order to compete with Microsoft.

In 2016, Microsoft was going to acquire Slack for $8bn, however, they acquired LinkedIn instead.

This move by Salesforce comes as demand for digital services to enable working from home in the pandemic has increased massively.

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