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Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn

10 May 2021 2:55 PM | Anonymous

Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers.

Read the full article on the Cision here.

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