Industry news

  • 15 Nov 2013 12:00 AM | Anonymous

    South East England train operators have begun a roll-out of contactless payment technology.

    The new technology will allow customers to use smart card technology to quick pay for journeys in the South East. The roll-out comes as part of a £10 million technology contract for ‘smart ticketing’.

    The contract will be supplied with the support of the Rail Settlement Plan (RSP), a company that provides services to rail operators. The deadline for tender submissions is December 9th.

    The contract is expected to deliver increased savings, with the Department of Transport identifying £3.5 billion worth of potential savings from the delivery of smart card technology throughout the UK.

    Government places East Coast rail line up for bid

  • 15 Nov 2013 12:00 AM | Anonymous

    Police forces in the UK are looking at increasing the employment of technology in policing on the front line. The establishment of a digital pathfinders programme across 30 police forces has reportedly driven the use of digital services in reporting and responding to crime.

    Policing minister Damian Green, identified the next stage of police reform as being: “about transforming how policing is delivered at the front line. At the heart of this is how officers use technology and the importance of the role it will play."

    He described to the College of Policing, how the government planned to transform all police services to a digital model by 2016, in a bid to increase officer access to information on the beat and reduce paper work.

    BT awarded police PSN contract

    South West Wales police drives savings through shared service centre

  • 15 Nov 2013 12:00 AM | Anonymous

    Shell has undertaken a major SAP upgrade project, which ranks alongside the largest SAP projects in the world.

    The SAP program, known as ‘Downstream One’, covers 35 countries and 29,000 users, and will provide improved functionality, speed of delivery and effectively.

    Alongside increased efficiency and current service improvements, the SAP program will cater for future services and expansion into new areas.

    The delivery of the SAP program is being implemented with the support of IBM and SAP.

    Shell Completes Transition of HR and Payroll Application Management to Accenture

  • 14 Nov 2013 12:00 AM | Anonymous

    British gas’ parent company Centrica released a statement today, revealing that the company has moved to rollout a SAP billing scheme alongside a customer relationship manager.

    The new billing system, which is being rolled out to 500,000 business customers, is designed to reduce costs for the energy giant, while at the same time improving customer services.

    The new SAP based system is being delivered by Cognizant and the move to create future savings comes as the energy company is faced with reduced margins from the end of the auto-renewal of contracts, which it has now stopped in a move to display increased transparency.

    British Gas customers will be migrated over onto the new billing system throughout the end of 2013 and through 2014, stated the company.

    British Gas award £600 million contract to smart meter manufacturer

    Centrica award £18.9 million contract to Capgemini

  • 13 Nov 2013 12:00 AM | Anonymous

    Airports are expected to have spent around £3.75 billion on IT spending by the end of 2013, with record investment coming as airports seek to improve the customer experience, develop data analytics and capitalise on the increasing use of mobile devices and applications.

    The expected total IT spend figure is revealed in the tenth ‘SITA Airport IT Trends Survey’, which found that 90 per cent of airports surveyed expected IT spending to grow or remain stable over 2014.

    New services which airports are looking to invest in include business intelligence in order to develop airport operations, such as resource management and user flow during peak travel times.

    Francesco Violante, chief executive officer, SITA, said: “Our survey this year clearly shows that passengers are at the heart of this investment. As passenger traffic grows and airports aim to improve the passenger experience, technology is providing essential solutions, despite fluctuations in airport revenues.”

    Gatwick Airport upgrades communications to the cloud

    Manchester airport receives major investment from China for £800 million project

  • 13 Nov 2013 12:00 AM | Anonymous

    Two new reports released by the National Audit Office (NAO) on public services contracts have highlighted the need for increased transparency and cooperation between the private sector and public sector.

    The reports from the NAO questioned competition and a lack of accountability within the current procurement system. The reports also questioned the current level of incentives and rewards that contractors are eligible to receive.

    The NAO also highlighted project management, saying: “In particular, government needs to ensure that large companies with sprawling structures are not paying ‘lip-service’ to control and that they have the right culture and control environment across their group”.

    Amyas Morse, head of the NAO, said: “Contracting with private sector providers is a fast-growing and important part of delivering public services. But there is a crisis of confidence at present, caused by some worrying examples of contractors not appearing to treat the public sector fairly, and of departments themselves not being on top of things.

    “While some government departments have been admirably quick off the mark and transparent in investigating problems, there is a clear need to reset the ground rules for both contractors and their departmental customers.”

    David Cameron urges businesses to publish open data

    Are government to blame for public sector outsourcing failures?

  • 13 Nov 2013 12:00 AM | Anonymous

    The Ministry of Defence (MoD) has released a new ICT strategy as part of the ministries move to adopt strategies spearheaded by other government departments and develop a unified public sector approach to ICT.

    The new strategy is expected focus on delivering a wider reach of services and is partially based on the Defence Information Infrastructure programme which is focused on improving efficiencies.

    The new strategy will deliver improved business and operational processes while looking at reducing the overall ICT spend as the government seek to create savings of 25 per cent by 2015.

    The new strategy is also designed to improve government information oversight by creating an information board allowing improved management and analytics.

  • 13 Nov 2013 12:00 AM | Anonymous

    Businesses that outsource research and development (R&D) overseas are more likely to innovate than those who outsource at home according to new research.

    Research carried out by Professor Michael Mol, of Warwick Business School, and Associate Professor Olivier Bertrand, of SKEMA Business School in France, analysed a large database of 6,015 French businesses over a five-year period and found that the use of home R&D suppliers can have a largely negative effect on product and process innovation.

    The research suggested that increased distance between suppliers and end- users tended to bring different skill sets to the table, while suppliers in close proximity tended to have similar knowledge, and as such where less attractive from an innovation perspective.

    “Firms that go through the trouble of finding highly qualified foreign suppliers see a bigger pay-off than if they had outsourced at home,” said Professor Mol. “This is a very interesting finding, because typically we only associate outsourcing abroad with efforts to bring down costs, not to increase innovation.

    “Home outsourcing occurs when firms lack innovative capabilities and is either trying to save costs or their own internal R&D department is lacking. By contrast, those that choose to outsource abroad do so to tap specialist sources of knowledge that complement and strengthen their own internal R&D.

    “An interesting example of this is IBM’s strategy to build research labs in places like Switzerland, Japan, Israel, UK, China and India from which R&D is outsourced to various research institutes.”

    "Since R&D outsourcing, especially abroad, is a small yet rapidly growing phenomenon, academics and practitioners should continue to invest in understanding its implications.”

    UK companies failing to drive revenue innovation

  • 13 Nov 2013 12:00 AM | Anonymous

    eSoucring specialists Wax Digital, have been awarded a contract by the Island of Jersey government, to deliver procurement software.

    The contract will see Wax Digital provide integrated purchasing software, which will be employed beside the government’s accounting software to process payments and employed by 2,000 government staff.

    The new service is expected to improve public sector spending transparency and improve overall procurement efficiency.

    Caroline Hastings, director of strategic procurement in the Island of Jersey, said: "This is a major project for the States of Jersey and the ease-of-use of web3 was a key factor in us choosing Wax Digital as it will mean that people using the system will be able to make purchasing efficiencies from the outset.

  • 12 Nov 2013 12:00 AM | Anonymous

    Warwickshire and Northamptonshire county councils have created a shared services partnership to upgrade their communications infrastructure.

    The partnership will see the county councils purchase mobile data terminals from supplier Telent, with the partnership driving cost savings and increasing pooled resources.

    The terminals, which are installed in emergency fire services vehicles, allow control rooms to pin point the locations of vehicles and assign them based on their proximity to incidents.

    Capita awarded nine-year IT contract with Croydon Council

    Fire and rescue authorities are urged to collaborate

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